AutoNation Ford Scottsdale

When I first picked up my truck the AC didn't work and Jess immediately sent it to the shop. About an hour later I picked up the truck and was told it was just low on refrigerant. I drove to our cabin near Flagstaff and to my surprise three days later all the refrigerant had leaked out and the AC only blew warm air. I contacted Jess and Chris and they got me scheduled in the shop the following Monday. This may sound like a horror story but I really commend Jess and Chris for diligently following up and getting the problem corrected. My only issue is during the used vehicle inspection and prep someone should have noticed the AC wasn't working and when it was sent to the shop the first time a thorough evaluation should have been conducted. Refrigerant does not just dissipate unless there is a leak. I give the sales staff an A+ for customer satisfaction and the used vehicle inspection/prep team a C- for missing a key component for driving in the 115+ temps we have been having. The service department gets a pass this time around since they seem to have gotten it right the second time.