Customer Reviews of Findlay Subaru of Prescott
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17 service reviews
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Always excellent service
by Dawgmom44 on 02/27/2024I like that I can just stop by for tire pressure check, road trip check or other brief needs without an appointment. They have been been reasonable wait times. For my appointments, they have always been timely, good on communication and… service is explained on what was checked, the results and work completed. My service manager, Roger, is excellent.Great Service !
by Lily on 10/14/2022Davis really helped me out ! I had an unexpected emergency with a leaking car battery that needed to be changed ASAP. He got me an appointment quickly and was very professional! I appreciate the help he provided me-- he really saved me as I… had to drive a distance in my car the day after. As a plus, Taire the cashier was very efficient in getting me checked out! I always have a good experience here.Excellent service by people who care.
by 2021 Outback Owner on 06/17/2022Always excellentThis place is awesome!
by AC on 02/19/2021updated 02/26/2021All I needed was a battery check this time, but these guys are always courteous and helpfulPerfect Service!
by Dee Price on 02/25/2021Good service appointment from the start! Received an email “reminder” a week ago and finally went on line to set up 105-mile maintenance for my Outback. Checked in on time and took a hike (literally) while the work was being done. The car… was ready – as promised – on time, right as I returned. My wife and I have generally always had outstanding experiences with Findlay Subaru, particularly when working with Robert Frank.In and Out!
by Subaru4 on 02/09/2021Very easy to make an appointment online! I took in my Outback for a recall item and it was completed very quickly. The service employee was personable and the waiting area was comfortable. Overall, it was a pleasant service experience!These guys are the best!
by Tony DAnna on 02/02/2021Super fast and friendly. Always feel like I get a car when they are done.Mostly very nice service
by Findlay Service on 01/11/2021Perfect, but when I paid, they just handed me my key, and I had to wander around to find my car. Strange...Service
by Service review on 12/04/2020Jesus courteous and thorough in outlining the service to be performed and the work was completed as promised.Recall repair
by Unsure what display name is on 11/11/2020Thank you for the recall repair that was done quicker than estimatedAir bag recall
by Air bag recall on 06/12/2020My car was recalled a second time for airbag replacement. It was accomplished quickly. This dealership did not try to sell me work like the previous dealership did.24,000 mile service
by 49 on 03/30/2020The 24,000 service at Findlay Subaru was a great experience: friendly service staff, great waiting area, and fast service. We will be back to Findlay for the next service. Thank you.Findlay Subaru, my very FIRST [at age 67] dealership service dept encounter
by BudgetMinded Used Car Guy on 12/04/2019Here in lovely Prescott Az, I recently bought [from a private party] a near-pristine, though high-miles, Subaru B9 (first edition) Tribeca. I knew from talking with the seller, the car’s second owner, that it needed some “catching up” in… some areas of maintenance. The calendar was already turning to November, and last winter’s blizzard had me wanting a dependable all-wheel [or four-wheel] vehicle at the ready. Plus my usual brilliant mechanic-friend Jay, a few miles out Williamson Valley, is not a 4x or Subaru specialist, so I bit the bullet and took the Tribeca in to Findlay, on Willow Creek near Rte 89A, the same day I got it. Bcuz I’d spent 40-some years finding [and then developing relationships with] small “mom n pop” repair shops, or the occasional private backyard auto tech, I was a bit apprehensive and could almost feel my intended budget for the Tribeca quickly “evaporating”. My worries gradually melted away, thanks in big part to service writer JJ Walz, who did a stellar job of “handling us”. My Subaru’s two visits both extended several days, but I’ve been a car guy long enough to know that you don’t hurry any truly favored vehicle when it’s in qualified hands; in this case, those of a technical staff that’s been put together and trained by the car’s manufacturer. Ultimately, after JJ threw a few perks my way, not the least of which a fully-loaded, under-3,000-mile Forester loaner vehicle, I’ve come to really value and appreciate having Findlay Subaru in my corner. Moreover, I’m now confident that what I’ve now invested in this ‘06 B9 Tribeca, which still totals substantially under its Private Seller Value [both here and on KBB] has both my feet firmly planted among the safe-in-all-weather driving community of Subaru believers. My every-option [features available in 2006, that is] Tribeca keeps me cozy-safe with heated mirrors/wipers/seats and dual-zone climate control [plus separate rear ventilation]. I just hope I can endure a few years WITHOUT the loaner-Forester’s heated steering wheel AND it’s adaptive cruise control, complete with lane- and follow-distance-keeping assist system, called Subaru EyeSight. Well done, JJ Walz, Findlay Subaru tech staff, and Subaru !! My hat is also [and always] off to SafeStreet Insurance in Gilbert Az. Thanks Michael and staff !!Thank you for the amazing feedback about your service with us! We are happy that our staff was able to accommodate your needs and get you back on the road in a safe and timely manner. We hope your Tribeca serves you well for many years to come. Please let us know how we can help with any of your vehicle needs in the future. Thank you!
Excellent Service
by OnMy3rdForester on 08/01/2019The service at Findlay Subaru of Prescott Dealership is awesome. Robert was so friendly, knowledgeable, and extremely helpful. Instead of just replacing a few parts, & play the wait to see if that fixed the problem game, they took care and… replaced everything. I was even given a 2019 Forester loner while my baby was in the shop. They go above & beyond here. Love them.Thank you so much for sharing your experience with the world. We appreciate you giving us the 5-star rating of your experience with Robert. We are proud to be where you bring your baby for maintenance, and we hope you enjoyed driving the 2019 Forester, while we gave some TLC to your Forester.
Excellent service and work
by Jodi on 07/16/2019Love Findlay Auto. Highly recommend everything about this place. They always go the extra mile:)Love you, Jodi! Thank you for the 5-star rating & opportunity to earn such an amazing review. We will continue to be here for you & your car, for as long as you need us.
Subaru Crosstrek
Subaru Outback
Subaru Forester
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About our dealership
Come see why our customers LOVE visiting our team, when they are ready to purchase, lease, or trade in for their next new, Subaru or used car. Many have said they had "The Best" experience ever buying cars with our team.
What sets us apart
Great Community Charity Partner
Non-Commission Sales Staff
No High Pressure Sales Tactics
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Collision Repair/Body Shop
- Express Service
We are happy to hear you had a great service experience with us! Thank you for sharing your feedback and five-star review. We look forward to working with you again.
by Findlay Subaru Prescott on 05/20/2020