Customer Reviews of Courtesy Chevrolet
Review type:
Great job!
Hey! Great discussion! Party on DeeDee!
Great Deal Outstanding Service!
by John L P on 04/24/2023As I have stated to all of the dealership employees I came in contact with. I have a very good friend and customer relationship manager Jeremey Corrie at the Mesa CDJR. Over the years Jeremy has provided unbeatable service to myself and… family. I contacted Jeremy when we decided to buy the Traverse. Jeremy put us in contact with Jimmy and Rafael. Rafael was superb and easy to work with. we received an outstanding deal and very happy. Jessica did our delivery and was very nice. Everyone at this dealership was very friendly. Brook got the paperwork processed. this is our third vehicle we have bought from a dealership Jeremy is part of.John, Courtesy Chevrolet, would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
5 Star Dealership
by Bolteuv on 03/09/2023Great selection, great price, and exceptional customer service. The staff at Courtesy Chevrolet is one of the best I’ve encountered in any business. From sales, finance, service and parts they were all extremely helpful with every request I… had in purchasing my first electric vehicle and went above and beyond to accommodate my needs. I am not the easiest customer to deal with and they nailed it. I will refer anyone I know in the market for a vehicle or in need of service maintenance to this excellent dealership.Thank you for reaching out! Reviews like these mean the world to us here at our Courtesy Chevrolet and I will be sure to relay to the team. Take care and have a great day. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Superior Service
by Unit6511 on 02/23/20232/22/2023 I was treated with respect and professionalism by Raphael and who was with us from the beginning to driving off the lot. Valerie who adjusted all of my paperwork and listened to what we had to say was fantastic. I was shown my… features on my new High Country along with answering my questions. Extremely smooth process and everything explained.We love hearing about customers that have had a terrific experience at Courtesy Chevrolet. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Salesman Rafael
by Anthony on 01/16/2023I called and talked with Rafael, we were looking for a 2023 radiant red Traverse LT, he located one in their inventory and we set up an appointment. When we arrived we were greeted by a very courteous and knowledgeable salesman. Rafael went… over everything in detail and answered all our questions. Went on the test drive and we were sold, he got Al the paper work together and set us up with Joe in finance. Joe got us through everything in a very timely manner. I don’t have anything but good to say about Courtesy Chevorlet I would definitely recommend this dealership to anyone looking for a new vehicle, the entire staff were very knowledgeable. We will definitely being coming here for our vehicle servicing. ClickAnthony, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. Please feel free to contact us if you have any questions on your new purchase. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Please be careful!
by R Pierce on 09/01/2022Unfortunately Courtesy Chevrolet has seriously missed the mark when it comes to delivering on their promises. I bought a vehicle from Noah. He seemed a nice enough sort but was found later to be just another car salesman that promised the… moon and delivered a tiny rock from a local arroyo. Everyone I spoke to said the car was in great shape and had no damage. They appear to have been very careful with the video they sent to make sure none of the damage appeared in the video. When the car was delivered the black coating on the hood was peeling and lifting and some areas it was missing altogether. They told me they put on 2 new tires to maintain the standards they set for their used vehicles. I asked if the tires matched and were the same make and size. They weren't. They put all season tires on the car in the rear and the front tires were summer tires of a completely different manufacturer. The front lip spoiler was damaged in the center and that was never mentioned as well. I was also told on numerous occasions that the car had 2 key fobs and that I would be getting both. This too has never happened. The car was an internet purchase ans a third party was used to do the paperwork. They told me i would get a copy of everything I signed. You guessed it, I did not get all copies. They made me pay for a Low Jack which is just another way of jacking up the price. The device ceased to function right at about 5 weeks after the car was delivered. You should probably look elsewhere for a vehicle purchase because although they tout they are all about customer service, it is just another hollow promise designed to get your hard working dollar. They do not have a clue what real customer service is. Should you determine to do business with this dealer I wish you Good Luck because you will probably need it R. PierceOn behalf of Courtesy Chevrolet, I would like to thank you for sharing details of your recent visit. The experience you describe is not reflective of the standards of our business. At your earliest convenience, please contact me so we can work towards a resolution. I hope to hear from you soon. Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 jogunjobi@courtesyautomotivegroup.com
After further interaction, the dealer has stepped up and has turned around my opinion of Courtesy Chevrolet. It is rare to have a car dealer do everything possible to take care of issues but Courtesy Chevrolet has done exactly that. Nice people to work with. Any issues that popped up were taken care of. Jessica could not have been more helpful in the process.
Scammers
by Jada on 08/02/2022They sold my husband and me a car that has engine issues. This is the second time the check engine light has come on. The problems started within 2 weeks of purchasing a used 2017 Ford Fusion Platinum. These people had our car in the shop… for over a week to replace a purge valve and dual check valve. Now my check engine light is back on due to a cylinder 2 misfire. The salesperson who sold us the car and the service manager have been ignoring our calls. Don't purchase a vehicle here unless you intentionally want to buy a lemon that will leave you without reliable transportation. These people are very unprofessional and unethical. Now I have to get a lawyer to deal with this. They also haven't emailed me my contract after requesting it several times and never gave me a hard copy.Hi Jada, thank you for your feedback and as I mentioned on your Yelp & Dealer Rater we have you scheduled for an appointment with our Service Mgr, Mark Terrazas and our management is aware of your upcoming appointment. We are very sorry for the engine light on the vehicle. We are looking forward to talking in person with you and Olnega. Mark did call Olnega directly. And I am leaving the same numbers I shared earlier for you. Mark is in at 7am, and I am in at 8am. You can call me at 602-344-3186 and Mark is 602-798-2978. We do wish to assist and resolve your needs. Respectfully, Chris W. Courtesy Cares Team
What has happened to the Service Industry?
by Incredulous on 06/28/2022I was told that the appt. would take one day. Unfortunately, the in-stock spark plugs were bad and needed to be shipped from Nevada next day. That was fine except the vehicle was to be done by 3pm and wasn't until 4pm. I HAD to be out of… there no later than 3:45pm to pickup a kid. I can't understand why it would take 2 days for an oil change, new tires and tune-up. I can only think that they didn't do any work until those spark plugs arrived which is nuts. Why not do the oil change and tires the first day? Finally, there was a huge bird poo on the windshield and as I left (no car wash) the porter stopped me to wipe off the service numbers from the windshield but not the poo. I was incredulous. What has happened to the Service industry?We appreciate your feedback. Good experiences are our goal here at Courtesy Chevrolet, it sounds like you may have not received the best experience. Please contact me directly if you'd like to further discuss your experience. Thank you, Ruben Martinez, Service Mgr 602-798-2978.
2022 Chevy Corvette
by Heat 11 on 03/17/2022Awesome experience. Almost a 1 year wait however I got it. Courtesy Chevrolet made it happen.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Great customer service
by Jessica on 07/01/2021Angel Mercado was very responsive and on top of it through the whole sell it was great, the pro shop guys were awesome also, easy buying experience.Jessica, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Courtesy Chevrolet. Please feel free to contact us if you have any questions on your new purchase. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Sales great Service HORRIBLE
by HORRIBLE Service on 06/25/2021For years our family has purchased here but I’ve stopped recommending them after our most recent purchase. Sales is still wonderful Oj was and always will be amazing but customer service and ANY service after purchasing is near impossible.… Three different times I’ve made the drive down and ultimately been turned away when I had scheduled an appointment for service. The features my vehicle should have won’t work because they won’t service it, they don’t offer loaners at this time but expect your vehicle to stay minimum of 2 days due to service delays (and a whole list of other excuses) and up to 2 weeks. I’ve spoken with the customer service manager and have a request to speak to some one above her because her excuse was ultimately that she couldn’t find all our phone calls in her logs and the one she did find where we scheduled service they didn’t expect us to need our car back the next day so it was OUR FAULT they decided to only do an oil change and not do a diagnostic check. It’s incredibly sad how downhill this dealership has gone and continues to go but according to the manager Samantha ALL GM dealerships are like this now because of delays, limited technicians and chip issues. Not sure how true that is though because they basically tried saying we lied until we proved them wrong with call logs then they finally admit they did have a call record but only found ONE and again it was our fault we didn’t explain they couldn’t keep the car multiples days for a check up. Still waiting on a call back from someone who can actual do something there so we’ll see how that goes!Service
by Adilene on 03/02/2021updated 03/08/2021Angel answer all of my concerns and he kept me updated on my car.Thanks for your outstanding review, Adilene! I'm very happy to hear that Angel was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let our Courtesy Chevrolet know if there's anything else we can do for you. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
vlathrum
by vlathrum on 12/31/2020The man who helped me was very polite and the service did not take as long as expected.Thank you so much for taking the time to let us know how happy you are with your experience at Courtesy Chevrolet! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Happy With Car!
by Ridarc on 06/09/2020I want to think Paul Anwary & Omar Montiel for giving me A good Deal & selling me the car I been looking for ovr 2 months,when I picked up my used 2019 Chrysler 300,it looked brand new & the dealer did A good job detailing my car! I would… recommend working with this team if your looking for A good Deal & friendly service!We cannot thank you enough for your wonderful review of Courtesy Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Debbie Drager 602.798.2966
STAY AWAY, I wish I could give NEGATIVE STARS
by Travis on 02/06/2020WORST CUSTOMER SERVICE ON EARTH!! This is supposed to be a family owned business, well if this is how you treat your family I might as well be your enemy. On Jan 28, 2020, I purchased a 2016 Cadillac CTS. On the way back to the dealership… after the test drive, I heard the brakes squeaking. The sales associate Kenny was quick to give an excuse saying it’s because it was cold, but he assured me that if I wanted the car that he would make sure the car gets looked at by the service department and if it continues that they would take care of it (lesson to self, get everything in writing). So, I purchase the vehicle and, on the way, home the brakes continue to squeak so I call Kenny and explain to him the breaks are still making noise. He said I can bring it in, and they will look at it (so far so good). I bring it in, and he tells me that the mechanic said it was break dust and that the pads has been cleaned and I should be good to go. I said ok and I would be there to pick the car up, but I would also like a print out of the report stating what was inspected and what they done to correct the issue (I am still waiting on that print out a week later). I pick the car up and I was not half way home when I heard the brake squeaking again. I called Kenny right away, but now he is saying I need to talk to Carlos because the mechanic said it was good to go. So now I’m calling and trying to coordinate with the Used Vehicle Manager Carlos Valenzuela. He tells me the same thing that Kenny said about the mechanic said the breaks are good, but I can bring it in again to have them check it. Now this is the second day. I bring the vehicle back to the dealership that night so it can be looked at first thing in the morning. After waiting all day and not hearing from Carlos Valenzuela and after calling at least 6 times and leaving 3 voice messages I finally in touch with Carlos Valenzuela. He tells me the mechanic said the breaks are good except for the squeaking…SO WHAT THE HECK IS THE SQUEAKING NOISE?? He goes on to say well if my mechanic says nothing is wrong then he has to believe his mechanic. Ok but your mechanic said he heard the squeaking and breaks do not squeak for no reason. Carlos also goes on to tell me he is no mechanic, I’m no mechanic either but common sense tells me that brakes are not supposed to make noise unless there is a problem. Carlos suggest I get a second opinion about the brakes, but I would be responsible for it. Why should I have to pay for an issue that I was told would be taken care of?? Carlos Valenzuela NEVER called me about any updates when they had my vehicle. I would have to call him multiple times before I finally got in touch with him. His attitude was very dismissive and down right RUDE. The sales associate Kenny was no better. After the first time I took the car back I tried calling him and the only thing I would get is I need to talk to Carlos Valenzuela. Sales associates also tell you if you need something even after the deal to give them a call. I guess what they mean is if you have someone else who wants to buy a car because after the sale is done, they are done with you. The customer service was the worse I have ever seen. If you are looking for a car and a great customer service, please do not come here. They will try to sell you a dream, but when they dream start to turn into a nightmare then you are on your own. So now I have to try to have someone else take a look at my squeaking breaks because according to Carlos Valenzuela and his mechanic there is nothing wrong with them. If you believe that I have some ocean front property in Oklahoma I want to sell you. Protect yourself and believe nothing or better yet stay far away from Courtesy Chevrolet.That is not the kind of experience we seek to provide, Travis. Please contact us when you can so we can address this together. Best, Debbie Drager 602.798.2966
Chevy Volt Purchase
by Chevy Volt Purchase on 01/21/2020Kenny Williams in the sales department and John Gonzales in the finance department made the purchase of my Volt an excellent experience.Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.
do not use this dealership
by do not use this dealership on 12/14/2019I scheduled my oil change n tire rotation for 12/13 @ 230. I arrived early nice traffic who knew. I left the dealership at 425pm. my truck sat in the service bay for one hour after service had been preformed.New Car Purchase
by Paddock on 06/16/2019I wanted to take this opportunity to thank you for your valuable time & knowledge with this purchase of our 2019 Corvette from Courtesy Chevrolet. I called late in the day on Saturday and spoke with Joe, Pat and I came down and you… greeted us, and went over all details of the vehicle, the entire transaction was carried out efficiently and with the highest level of honesty. I will be sure to refer you to our friends and colleagues, because of the “Emphatically Great Service” you and your team delivered to us. Thank you Joe! Pat and Jaci PaddockThanks so much for leaving us this review and sharing your experience. We're happy to hear that our team did everything they could to make your Courtesy Chevrolet experience a great one! Congratulations on your 2019 Corvette, and we hope you will return to us with all your vehicle needs in the future! Best - Scott Gruwell - sales@courtesychev.com
#1 in Customer Service
by KSilva on 05/21/2019Nate helped us when we purchased our new Chevy Truck! He went above and beyond as he listened to our needs as well as our wants. As we worked through the deal we were still not quite where I wanted to be financially and Nate offered… another suggestion that actually helped us close the deal! We have been the proud owners of several Chevy vehicles and drive them for many years so we do not take a new purchase lightly. Although it has been some time since we purchased our new Chevy Truck, Nate continues to reach out to see if he can help us in any way. It's great to know he is still at Courtesy Chevrolet if we need him. I would highly recommend him!Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best - Scott Gruwell - sales@courtesychev.com
Got the car we wanted, even though it wasn't on the lot!
by Jeff on 05/11/2019updated 05/17/2019Kenny Williams worked hard to get us exactly the features we wanted on our Chevy Bolt. The one we'd seen online had sold, but he found one at their sister dealership in San Diego and had it shipped out. That did cost us an extra $800, but… it was the car we wanted. There are the dealer extras that you have to pay for, but we worked out a reasonable deal overall, though a little higher than we'd originally expected. Kenny worked it so we'd be able to get the deal done before some of the Federal tax credit expired, which helped a lot. When the car arrived, there were a few things missing that we didn't notice right away. Kenny and Debbie made it good as quickly and easily as they could. UPS unfortunately delivered the floor mats to the wrong house (1 mile away, in a different zip code). UPS couldn't find them, but the guy at the wrong house finally brought them to our house about 2 weeks after he got them. Monica in titles help us a lot too, getting the Alternative Fuel tag as quickly as possible and to get it registered under the 5 year plan. Overall a good experience with a few hiccups. Nothing but good things to say about Kenny, Debbie, and Monica!We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best - Scott Gruwell - sales@courtesychev.com
Best Birthday Present Ever
by chocotye on 04/10/2019I went in looking to do a trade in of my damaged 2009 Impala that still had $5,000 to payoff. My credit is not the greatest so I have always went to the used car lots that don't check your credit and accept only $500 down and then two weeks… later you start having car problems. I was so nervous going into this dealership! Antonio was my salesman and he was amazing. I told him immediately what I was willing to put down, what year and model car I wanted, that I had a trade in with a lien and bad credit. Antonio did not shy away. He took me right inside and we filled out paperwork. He was able to then to show me the cars that I would qualify for. He never went under a 2016 even though the older cars were cheaper and I said I didn't want anything older than a 2015. He also never tried to steer me towards another model. He made sure that I didn't fall in love with something that he knew I would never get approved for. We finally decided on a 2016 Chevy Equinox. The negotiating was very simple the were able to work with my down payment and my credit! I drove off in a new SUV that I didn't think I would ever get approved for. When we went back to sign the paper work Martha in the finance dept was amazing. She worked magic on my deal after the bank that did approve me wanted an extra $1000 down that I did not have! She refused to let my deal fall through! She even got me a 6yr warranty. This was the best birthday present I have ever got for myself and it was all thanks to this dealership!!!Weâre delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best - Scott Gruwell - sales@courtesychev.com
Exceptional Dealership and Staff
by Kurt on 01/21/2019I have bought 3 new cars in the last 5 years and all 3 (Silverado, Equinox and Camaro), and all future ones, are Courtesy purchases. People like Chris Caban are why Courtesy remains the best in Phoenix. You get a personal touch from a… family owned organization that actually cares about the customers. Chris was exceptional in his patience and willingness to make sure I knew my new car before buying it. He made sure that I saw several options in the range I was looking for and that I was comfortable with what I selected without the "sales mentality' where they push you into something you are not ready for. I have never been even remotely treated that way at Courtesy and that is a big reason for my continued return. Exceptional Customer Service!Weâre delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best - Scott Gruwell - sales@courtesychev.com
Chevrolet Silverado 1500
Chevrolet Colorado
Chevrolet Silverado 2500HD
Chevrolet Traverse
Courtesy has been family owned and operated since 1955. We are the oldest and most trusted Chevrolet dealership in AZ! Our sign located in the front of the dealership is actually a historical landmark! We are constantly updating our pricing daily with the help of KBB to make sure our new and pre-owned inventory is offered at the best price to the customer. We have an amazing service and parts department for anything you may need after the sale, or perhaps for another vehicle you have in the driveway! Our fleet department is top notch and is ready to help supply your business with the right vehicles to get the job done.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- English
- Spanish
Thank you for your wonderful review! We're thrilled to hear that everything was quick and easy for you at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We appreciate your feedback and look forward to serving you again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
by Courtesy Chevrolet Phoenix on 02/28/2025