Customer Reviews of Bill Luke Chrysler Dodge Jeep Ram
Fantastic prices
byon 11/21/2018
We spent the entire weekend looking at cars at other dealerships before discovering Bill Luke. We ended up buying 2 vehicles at Bill Luke because both of the vehicles were 2018 models and each had less than 12,000 miles. The prices were amazing and both vehicles were in perfect condition. We purchased the 6 month old suv for $18,000 less than the price of the exact same model that we almost bought brand new. The other vehicle that we bought was also about $8,000 less than other dealerships. I highly recommend going to Bill Luke.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best decision
byon 08/13/2018
I was and still am very pleased with my GS 350. So well built and taken care, it feels like a brand new car that is up to date with technology. I had an IS250 before this GS 350 and I tell you the GS 350 is a beast comparatively speaking. My family grew so I needed a more roomier sedan. The 306 HP shows up and humiliates other high ranking cars. It is also sleek with a luxurious design. The staff was absolutely perfect. I have already recommended everyone I know to this dealership and will continue to do so. The Bill Luke name thrives for perfection, just remember that the next time you decide where to buy from. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Customer First Award for Excellence... FALSE
byon 07/11/2018
My wife and I purchased a FIAT 500 Electric car from Bill Luke Auto Sales on June 23rd 2018. We drove from Albuquerque NM to Phoenix AZ to purchase the vehicle. Upon returning home we found that the Bill Luke had not inspected the vehicle to be in working order BEFORE they sold it to us, specifically the vehicle charging unit was faulty. We called Bill Luke to have it services as this was an issue caused by lack of vehicle inspection prior to selling the vehicle. Chris Dow and David Mitchell of Bill Luke attempted to avoid our calls and inquires in reference to the issue. After 3 days and 16 calls to Bill Luke Auto Sales, specifically Mr. Dow and Mr. Mitchell we were able to get the vehicle transported to Fiat for the issue to be corrected. We spoke to Mr. Mitchell about getting a rental due to the lack of vehicle caused by their negligent business practices, Mr. Mitchell then again avoided us for 2 days and 7 phone calls. When the vehicle was finally repaired we spoke to Mr. Mitchell about having the vehicle transported back to use as the vehicle service department is over 70 miles away, he said, "getting the vehicle back is your responsibility." We let Mr. Mitchell know that the vehicle was sold to us under false pretenses. The fact being that the vehicle was sold as a "operating" vehicle and it "did not operate" as agreed upon during the purchase. Mr. Mitchell, Mr. Dow and Bill Luke sold us a vehicle that they did not inspect prior to selling and have adopted a "buyer beware" persona. We would like to believe that this issue was a routine oversight but after the appalling level of service Bill Luke Auto Sales has provided we now believe that it was a known issue and something of lemon vehicle sold to us. We will be seeking alternative means of remedy as Bill Luke Auto Sales, David Mitchell, Chris Dow, and general manager Chris Knob have all failed to remedy this issue completely. Do not mislead customers and do not state that vehicle are operational when they have not been inspected.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Best Dealership In AZ
byon 06/17/2018
Very awesome sales staff and gets you what youre looking for and affordable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 Jeep Compass Limited
byon 03/26/2018
Overall pleasant experience except for final stages where I got the routine to buy the optional (but highly encouraged) maintenance/above and beyond coverage plans. Felt like I was listening to a timeshare condo pitch. The way the finance guy was talking, it seems like the vehicle was going to fall apart and I would be liable if I didn't buy his plans. Other than that, all the rest was good.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service & price
byon 01/28/2018
Flew in from out of state to pick up a used car. They communicated well, delivered on all promises, and had great prices
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 01/13/2018
Everyone was kind and professional throughout the whole process. Overall great experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent
byon 12/18/2017
Purchase processed quickly and efficiently. I have been happy with Bill Luke dealership for 2 purchases and highly recommend. They have what I want and fairly priced.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
By far best and easiest car buying experience
byon 12/18/2017
Bill Luke was recommended to me by a friend . When the vehicle I was looking for also happens to be at Bill Luke dealership I decided to go and see the vehicle . I admit I was skeptical at first (car dealerships have their reputations ) I was absolutely impressed with the ease ,the no pressure tactics (for real not just a gimmick) very informed sales people . Bill Luke is the real deal and has my business going forward and all my friends and family as well .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
No wrecks I was told.
byon 12/18/2017
I purchased a 2014 ram 3500 from this dealership. I did appreciate the straight forward and ease of transaction. Although I do no appreciate that I was sold a truck that I was told there were no accidents. Well upon being around and in and out of the truck the day after that is clearly not the case. 1 entire bed side was removed/repaired/and replaced. To the extent the the top rail of the bed has a dip in it but was covered with a plastic bed cap. And in the paint work there are several runs in the paint 1 that is over 12" long. There is overspray on the rear marker lights and tail lights.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Review
byon 12/16/2017
Very helpful and answered all my questions
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ruining a brand new car
byon 12/16/2017
First of all they make you wait hours quit everything was already supposed to be set up just come and drop off a cashiers check did not happen was there over two hours. Then they install an alarm in your vehicle that I did not want when they remove it they mean holes on the brand new Dash
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
New car
byon 12/16/2017
Such a great experience, I didn't expect to drive off the lot with a brand new 2018 grand Cherokee but thanks to Doug for his all knowledge he made my car buying experience a smooth ride and got me as close to the payments I was hoping for, thank you so much Doug I Love my Jeep grand Cherokee. Happy holidays
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding customer service
byon 12/15/2017
Was definitely a pleasure doing business with these guys! More importantly was my outstanding experience and level of service I received from Lucio!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great car low pressure sales
byon 12/15/2017
Alex was a low pressure salesman. He was very knowledgeable of the cars he sells.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best experience!
byon 12/13/2017
Our salesman "Tank" was very knowledgeable on all the vehicles we had asked about. Helped find the perfect vehicle for my wife and I. Very satisfied with our purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
They turned around a bad experince
byon 12/13/2017
5 Star because I feel that in the end they made an effort to help me get a vehicle at a price that fit my budget. Went in and was treated poorly by one of the sales associates. Upset me to the point that I got up and walked out. Shortly after the sales manager KB called me to find out what happened and to tell me they would do whatever it takes to work with me. Later that evening I went back in, got a lower rate and the car at the price I was expecting. After the contact was signed and while I was waiting for my car. The finance officer Luis Martinez asked me to come back inside and wrote up a new contract with a 2.5 % lower rate. He didn't even try to haggle price or extras! Just dropped my rate because his manager told him to. Needless to say, I left the dealership much happier the second time than I did the first. Everyone else that worked with me was extremely helpful and friendly. I would definitely go back but only if I could work with those individuals mentioned here. I was thinking a 4 star would be enough but since they were willing to help out and get my cost lower, I gave them a 5! Thank you for making things right. It would have been great if this is how it was the first round.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Customer survey
byon 12/10/2017
Salesman Sam was very helpful and knowledgeable and went above and beyond for his customers. He had great customer service, honest and would recommend him to friends and family to purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Many thanks
byon 12/07/2017
Astrit made my whole car-buying experience wonderful. I will definitely come to only this dealership for my car needs and will do well to refer friends, coworkers and family to this dealership. Thank you for your excellence Astrit. A big thank you to the Bill Luke Team. Sincerely, Linda Addo
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy to work with.
byon 12/07/2017
Great dealership. Easy to work with. Huge inventory. Jay was exceptionally helpful and not high pressure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
LUKE CHRYSLER THIS DEALERSHIP LIES TO EACH AND EVERY CUSTOMER
byon 12/06/2017
Total nightmare dealing with Bill Luke Chrysler this dealership lies to each and every customer. Dont believe me? Check out the Bill Luke blog on its website it says buying a car from Bill Luke is simple and stress free it gos on to say that all you have to do is apply its that simple! Well its not that simple My wife and I did just that applied online and thats when the nightmare began. We immediately spoke with a live person at the dealership in internet sales soon after we applied who told us we only require a down payment of about $1,000 $1500 based on your information with a (795 fico score) mind you we just applied online and all ready told this. We were okay with this down payment than the amount changes to a much higher down payment $2200.00 dollars sales says we will apply this amount to the loan and remove the car from the website so no one would try and buy it, fair enough even though we were told to put a lower down payment. Next day we are told we are approved and that we will have to fill out documents standard stuff no problem we did just that and submitted all of the required forms of identification less stool sample so where is the nightmare part? After we filled out all the paperwork gave the [non-permissible content removed] our much higher down payment provided them with all proof of identification including power of attorney/notorized form we are than told that they will not release the vehicle until the bank funds the loan! Than the dealership says to us we have been burned in the past and we just dont release the car due to our policy! We told them we were approved and you have everything we have been told to submit well it is now 11 days as of 12/6/2017 and we were told this morning the bank has not funded the loan as of yet we may looking at two whole weeks. We have spoken and griped/vented to so many people there in the last week that everyone in that dealership knows who we are really folks? Were now the talk of the town in Pheonix so unless you dont have a real strong marriage and the patience to wait past 11 days for a vehicle you are buying for your spouse same the cost of a divorce attorney and seek elsewhere they have been in business over 80 years doing business this way? Pathetic excuse for a dealership burned in the past who says that to a customer? When we were approved for up to $54,000 dollars handed them our $2200 down payment and only wanted a small commuter for less than $11,000 dollars.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Our experienced staff has helped many people get into the car that they want and we want to help you too. Browse our new Dodge, Jeep and Chrysler inventory or our used car inventory to find the car of your dreams. If you need a car loan check out our finance page to start the process. If you need parts or service don't forget about our talented Dodge, Jeep and Chrysler repair technicians and Dodge, Jeep and Chrysler parts professionals.
Bill Luke Chrysler Jeep Dodge & Ram strives to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 2425 West Camelback Road, Phoenix, Arizona and see the Bill Luke Chrysler Jeep Dodge difference for yourself! We serve the Tempe, Scottsdale and Peoria area so come see us today.
2 Comments