Customer Reviews of Liberty Buick
Review type:
Classy and Professional
Liberty Buick - The BEST Sales and Finance Team
by Gizmojenkins on 04/19/2023This is the BEST vehicle purchase experience I have had in my whole life! From my salesperson, Charles MacDonald, to the Finance Manager, Michael Ebert. Both were awesome to work with and they did everything in making my purchase easy and… enjoyable. They honestly did all of the hard work from getting the exact car I wanted to the financing approved through GM Finance, a huge surprise! I am a customer for life. Huge thanks to Charles and Michael and the entire Liberty Buick team!Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Justin Sgro, General Manager
Justin Grubb and my New Encore
by Morgan and Van Horn on 04/21/2023Justin Grubb was excellent, got a great deal on my 2022 Encore for my partner and me. We got, what I would say, is a great deal and were in and out relatively quickly.Thank you for this amazing review, Morgan and Van! We really appreciate your business. Sincerely, Justin Sgro, General Manager
Best dealership in the valley
by Mike Penrod on 03/19/2023Brad Tebrake is the best salesperson we have ever had the pleasure of working with. My wife and I felt like we were part of the Liberty family is how well we treated. We are recommending this dealership to everyone we know that's looking… for a vehicle.Mike, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Brad's efforts have made the difference in your vehicle-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Justin Sgro, General Manager
Super easy process and great service!
by Sarah on 01/19/2023Liberty Buick was really great to work with. It was a ‘no bull’ experience, where the team was working with me to get the right vehicle, always very responsive, and really kind. This was one of the best car purchasing experience I’ve had.Sarah, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Justin Sgro
Great service
by Tanina Allen on 01/07/2023Thanks James Bowers for the great customer service and answering every question without hesitation.Thank you so much for taking time out of your day to share your experience with everyone. I believe in attentive and professional customer service and I am glad that James made such a great impression on you. Sincerely, Ed Trueblood
Smooth Car Buying Process
by Jesi B on 11/20/2022Justin & Brandon we're truly fabulous to work with. They answered all of my questions and found a way to make the deal work within my financial constraints. Excellent customer service!We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our staff at Liberty Buick was able to provide you with an smooth car buying experience! Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Justin Sgro
Talk about NO PRESSURE!!!
by DMS on 10/26/2022Talk about no pressure. Honest, friendly and was one of the best car buying experience that I have ever had.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Justin Sgro
Great service!
by Veronica on 08/29/2022I had a great experience today with Liberty Buick. A friend referred me to Brad and he went out of his way to meet my needs and provided me with excellent service. I would highly recommend anyone to Liberty Buick and Brad.Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Justin Sgro
Car Buying Made Easy
by Ryan B on 08/11/2022Buying a vehicle causes a variety of emotions. It is ultimately super exciting to drive off in a new vehicle but the process getting to this point is often tedious and long. I was expecting this when I went to Liberty Buick to possibly… purchase a new (to me) vehicle. I was pleasantly surprised that this wasn’t the case. My Salesperson, Justin, was eager to help, very personable and extremely patient. He was determined to help me find a car I loved without the typical sales pressure. Justin found the perfect vehicle for me and for a price I was willing to pay. Everything went seamlessly and before I knew it, I was driving off in my new vehicle. I would definitely recommend Justin at Liberty Buick if you are in need of help finding a new vehicle.Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Justin Sgro
Justin is the BEST
by MJ on 05/04/2022My fiancé and I worked with Justin to purchase a truck from Liberty Buick earlier this week. Justin was so friendly and really made us feel at home while we were at the dealership. If you don't work with Justin, you're missing out!Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Justin Sgro
Justin was amazing!
by Danny on 05/02/2022Justin and Bryce were awesome. Super helpful, quick, and were not the slightest bit pushy.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Justin Sgro
Great service
by Danielle on 04/30/2022Worked with Bryce and Justin on our car purchase. They were super helpful and great! Justin was quick through the sale, friendly, helpful and not pushy! He worked with us and it was a great experience!Danielle, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Ed Trueblood
Liberty Buick Experience
by David Folsom on 04/26/2022We had an excellence sales experience at Liberty Buick, this is the second automobile we purchased from Liberty. Benny our sales representative was easy to work with and helped us get the desired deal on our new Buick Enclave.We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Justin Sgro
Impressive dealership
by Kris from Minnesota on 03/28/2022We are from Minnesota and like to buy cars from the south thinking they haven't been through a Minnesota winter (salt).We found one at Liberty Buick in Phoenix and sent a message to them right away. We heard back from them very quickly… saying the car we wanted was sold, but they had another one similar to it. We decided to think about it and the next day got a call back from the dealership saying the sale fell through and asked if we still wanted it. Or course we did but then needed to know if they would hold it for us until the next day when we would fly in. For a small deposit, they held it for us and we now have a beautiful almost new car. The salesman we worked with (Brandon) met us there, even though it was his day off. The financing was all complete (Thank you Chris), all we had to do was sign paperwork and we drove off in our freshly washed car.....also a full tank of gas! We've never been treated this well before and wanted to share our experience.Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Justin Sgro
Call Brad Tebrake he will take care of you. My purchase was wonderful. Luv
by Cindy allawat on 02/11/2022Buy your next vehicle at Libery Buick.Thank you for this amazing review! We really appreciate your business. Sincerely, Justin Sgro
Grubb is the salesman to see
by Sunstars on 11/17/2021Justin Grubb was amazing. He was attentive and went above and beyond to make my car buying experience a pleasant one. No high pressure sales, friendly and knowledgeable. I would highly recommend him to anyone looking for a new car.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Justin Sgro
Buying a car has never been so low pressure, thank god
by Matt on 11/17/2021Mr. Grubb would go to any lengths to satisfy a customer. Friendly, personable. Makes a new buyer feel comfortableThank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Justin Sgro
Couldn’t be happier!!!
by Judy on 11/12/2021Very pleased and satisfied buying my car. All staff friendly and courteous! Salesman was knowledgeable answering all of my questions went out of his way to be sure I was pleased with the deal.Judy, I sincerely thank you for going out of your way to write this review about Liberty Buick. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new vehicle. If you have any further needs, please come back to see us. Sincerely, Justin Sgro
Untrustworthy..?
by K322 on 11/06/2021Two days after purchasing a car here I started getting several check engine lights on the dash. After taking it back to be looked at the service department cleared/erased the codes in hopes that would take care of the issues, which I’m… assuming is all they did before they sold it to me. Well, every issue is back and after trying to get ahold of them twice in the past week I’ve been ignored. Needless to say I’m upset and offended that they thought they could pull one over on me. However, I’m not going to just let this go so I’m hoping they’ll take responsibility and make this right and if they do I’ll remove the negative reviews. Never would I have ever bought this car knowing all the issues it has. I thought I was purchasing from a reputable dealership. Extremely disappointed. Lastly, Bryce (salesman) and Marcus (serviced my car) were both great and very kind to me - nothing about this negative review has anything to do with either of them. Company itself seems a little crooked though.We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Ed Trueblood
We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Ed Trueblood
Edmunds does not allow edits to reviews, therefore I’m commenting to give further information on the inaccuracy of my last review. Upon obtaining further information after being reached out to by Liberty Buick I was told that the gentleman who serviced my car and who I was to report back to if further issues occurred was let go and therefore the reason I was being “ignored”. I reached out to his email and cell. Had this man had the decency to reply to me to let me know he was no longer with Liberty Buick I would not have made my last review. Liberty Buick has compensated in every way possible and went above and beyond for me. One man gave a very bad impression and I can see why he was not a good fit for their team and had to be let go. Kevin Moore, Bryce Tennyson and Cody Taylor have been absolutely phenomenal and have treated me with so much care and respect. I deeply regret my last review and wish I could delete it because it was a complete misunderstanding.
Lousy mechanics.
by Stephanie Holtz on 10/30/2021From a cross threaded oil drain plug 6 months ago to cross threaded radiator cap 4 weeks ago and then mysteriously my heater hose is pulled from the core on the firewall and leaking the same day i get home from your mechanic replacing the… said cross threaded radiator cap. I don't believe in coincidence and you can never earn my trust back. Now my car sits in the driveway leaking fluid because of your inept service department that claims 2 times in 3 weeks they did an inspection and found nothing, either they're blind or spiteful. Personally i say both. Doesn't matter they're doing this to a car driven by my 83 year old mother does it? . Pathetic excuse for a service department.Stephanie, Thank you for your feedback. We do apologize that you were not satisfied with your visit. If you have any more questions or would like to discuss this further, please contact me. Thank you. Sincerely, Ed Trueblood
Great to work with
by Retired Educator on 09/28/2021I researched the car I wanted online and brought the info to Liberty. They worked hard to find a car that matched my needs, gave me a fair price for my trade in, and treated me with respect. My experience there was very positive.Thank you for this amazing review! We really appreciate your business. Sincerely, Justin Sgro
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Thank you so much for your awesome review, Helen! We're delighted to hear that you had a great experience purchasing your new Buick Encore with us at Liberty Buick. It’s fantastic to know that Patty and Alex provided you with the knowledgeable and caring service you deserve. Your kind words about our team truly mean a lot to us. We appreciate your recommendation and look forward to welcoming you back to Liberty Buick in the future! Enjoy your new vehicle! Sincerely, Justin Sgro, General Manager
by Liberty Buick on 07/28/2025