Larry H. Miller Toyota Peoria
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Customer Reviews of Larry H. Miller Toyota Peoria
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The following reviews are more than two years old. They are not included in the overall rating.
131 sales reviews
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Unlikelt Repeat Buyer
by kjc7791 on 03/06/2013updated 08/05/2025Recenty bought a vehicle after having my previous car totalled in an accident. As is par for the course with car sales, there was a very attractive price listed online and when I went in to check out the vehicle learned I didn't qualify… for any of their rebates, and there were significant add ons that put the vehicle about 2-3K outside my price range. I immediately got the high pressure sales tactic and regrettfully fell for it, since I was looking for a specific car that was only located in the north valley (I live in east valley), and had very limited buying time thanks to insurance limiting rental car time. I was shuttled between about four different sales/finance people (despite the fact that I paid cash), with additional sales people introducing themselves along the way. Talk about feeling like a number. And with all those people talking to me, would you believe only one person gave me a card. While most of the people were fine, there was one of the typical salesmen that left me with an "icky" feeling (yeah, and he was the one person I had a business card for). Because the car I came to see went from within my price range to outside my price range in within seconds, I spent over 5 hours at the dealer while they tried to track down the vehicle I wanted from a different dealer. They got the vehicle near the end of the day, but apparently without any of the vehicle's manuls. I briefly looked at the vehicle as they were cleaning it, but when I asked if I could get the car delivered to my rental car agency so I could exchange cars everyone realized that wouldn't happen that day. So I went home after a long day there, without paying anything or without taking home any paperwork. The next day I worked from home so I could deal with any other issues and take delivery. After a morning phone call where I was told someone would be calling me to set up a time to deliver the car, I waited 4 hours before calling back to make sure I was going to get the car that day, as I didn't want to pay one more day for the rental car out of my own pocket. What followed was a ridiculous number of phone calls, primarily about the missing vehicle manuals. I made sure to remind them that I did not have any paperwork, in fact I had to ask for the VIN number so I could at least spend some time getting my insurance updated while I waited on them. I did finally get my vehicle at the rental car agency. I do appreciate that they drove 45 min one-way to deliver the car, but the reality is I paid them enough for the car, I expected that service and would have argued for it if I had to. One thing slightly disappointing was that after I watched the car being washed the night before, it was clearly dusty and the windshield wipers had been used, leaving that long verticle line of dust down the edge of the wiper range. Really? Finally after going through their checklist, the salesman mentioned "one last thing," which was taking a picture of me with the car. Fine. But as he was ready to leave, I said, "Well, I am assuming you want a check for the car." I debated in my head whether to even say anything and see how long it would take them to realize I hadn't paid for the car. That's what happens when you have 4 different people working on one sale and no one talks to each other. Unbelievable. I'm not a car person, and don't get excited about cars, especially when forced to buy one after a teenage distracted driver totalled my car. But the best part of this experience was when the last salesman left and a sense of relief came over me. It's unlikely I would ever go back to Larry Miller for service since it is so far away. But the whole experience made me long for the small town dealer I worked with back east when I bought my last car, where I was treated much better, felt like they wanted my business, and didn't feel like I needed a shower after the whole experience.We love our 2014.5 Camry LE!
by LovinRCamry on 04/08/2014updated 08/05/2025Using Costco Fleet sales and working with 'Coach' (Steve P) made our purchase simple and fast. Coach helped us through the process and it was unbelievably easy. Never bought a car that fast before! Thanks Coach!Thank you for your review! I am so glad that we could make your purchase simple and fast! Jay Carley, General Manager.
Huey D
by hueyd on 09/22/2012updated 08/05/2025Ernie has been great to work with; responsive, patient in trying to find "the right car." Just could not locate a car which matched my request. But a responsive, honest team working together at this dealership.Worst dealership I have been to
by smspree on 10/11/2012updated 08/05/2025I spoke a sales person named Aaron to take a look at a car. I even called one more time before I started to make sure the car was still available for sale. I drove 50 miles to look at the car and Aaron said the car sold 40min back. When I… said was leaving the dealership, he was trying to sell other cars which I was not interested anyways. This guy Aaron is really crazy and was talking gibberish. Really makes me mad, someone would not even call not to come. I had previously been getting calls every other day for car sales from this dealership and now after a car was sold, they don't care. I spoke to his manager Jerry W. and he was even more pathetic because he was not even apologizing. I would never do any kind of business with this dealership nor would recommend this dealership to any of my friends who live around Peoria.SM Spree, I sincerely apologize about your less than satisfactory experience with our Sales Department. As the General Manager, I make a point to get involved with our customers comments. I did research your concern and I believe we filled up your gas tank, but if there is anything more I can do please call me directly. I appreciate your feedback about our dealership and pledge to use it constructively. Please feel free to contact me directly -Mark Mauer 623-876-3400.
Bait and switch advertising - Bad Business model
by charland1 on 01/10/2014updated 08/05/2025I visited this dealership due to an autotrader ad for a specific car I was looking that was advertised at a good price. It was advertised as below market. After I test drove the car, the very professional sales man Kent B pointed out to me… a statement in their add that said ..."All Photos and Pricing are Posted as soon as Possible and Therefore DO NOT INCLUDE RECONDITIONING COSTS!!!" Turns out these unidentified costs were 15% of the price of the car , taking their "below market price" of 21,686 to a market price of $24,993. I may not have driven 20 miles out of my way to see an average market price. Their bait and switch advertising got me to make that drive but they have lost a potential customer forever due to their misleading advertising. Thanks to the professional salesperson pointing that out to me I did not rant and rave on site, only when he email me the actual price later that day.Thank you for your feedback. I apologize for any frustration you have felt and would like to speak with you more about your situation. Please contact me directly at 623-876-3400. Thank you. Irina Krasnova, Customer Retention Manager
My First Toyota
by silverlady4 on 01/07/2014updated 08/05/2025I made my first search for a RAV online and was contacted right away regarding my inquiry. Because I still prefer to do things in person we decided to drop by the dealership while in the area. Due to no appointment we were referred to… another rep. All in all service rep was very nice and good at his job. The financial rep was also very nice and we appreciated his ability to get us out of there in a prompt and courteous manner. My comments: We would have appreciated that we had been told of any and all inperfections such as dings, dents, scratches. Also to state options that were Not included in the vehicle we chose, against other vehicles so that we could make a more complete decision. Though we made a decision to buy our vehicle in the evening we did manage to see a scratch on driver side but we did Not see some dings that the vehicle has on the passenger side. We were referred to the customer relations rep who states she will confer with the sales rep. We are now waiting to see if the dealership will honor our request to repair these.We are happy that our staff was able to make your car buying experience pleasant. I have spoken to the sales rep and he will be in contact with you shortly. If you would like to discuss this further I can be reached at 623-876-3400. Thank you. Irina Krasnova, Customer Retention Manager
Recent Experience
by julie_h1 on 08/07/2013updated 08/05/2025Purchased from Justin R. a 2013 Toyota Corolla. He did a excellent job of explaining bluetooth and setting up radio for me. Received 0% interest, couldnt be happier. Thanks Larry Miller Toyota and Justin RThank you for your review! I am glad that we could provide you with an excellent and informative visit. Jay Carley, General Manager.
Great Dealership and Great People!
by ClaireBear11 on 11/14/2012updated 08/05/2025My husband and I went in wanting to upgrade our Corolla to a Camry Hybrid. After meeting Maria and talking to her some more about what we wanted she showed us the Camry Hybrid like we asked but she also mentioned the Prius. We have never… been fans of the Prius, just too small, so she told us about the Prius V. We drove it and I fell in love!! It was everything we wanted and more! It was so refreshing to deal with someone who actually listened to what we wanted and needed. And she even got us below budget(which shocked me). I am so happy with Maria and how great she was with us! We will definitley recommend her and the dealership to our family and friends!OVERALL REWARDING EXPERIENCE
by judywallace on 01/20/2014updated 08/05/2025From our Super Sales Agent, Tony d to several other people, we had an exceptional experience purchasing our new Toyota Sienna from Toyota of Bell. (Including: Customer Service rep (?), John S., Ashley, Dan - all very cordial and… knowledgeable)Thank you so much for your review! We are so glad that our staff could make the experience rewarding! Jay Carley, General Manager.
Excellent
by olona5 on 04/25/2014updated 08/05/2025Greg was wonderful, and that is a reason I am giving 5 stars. IThank you very much for your review! I am happy that Greg could make your experience 5 Stars. Let us know how we can serve you again! Jay Carley, General Manager.
excellent
by mrct on 04/12/2014updated 08/05/2025Buying a car from Larry H. Miller was a good experience, salesman was good, finance was simple.Thank you for your review! I am glad that we could make the experience a good one! Jay Carley, General Manager.
Rav4 purchase
by philsh on 06/07/2014updated 08/05/2025My deal for a new 2014 RAV 4 went without any problems, Elvis J was very understanding and had excellent customer service.Thank you for your review! I am happy that we could make your purchasing experience excellent. Jay Carley, General Manager.
Joyful
by 4pete2c on 12/27/2013updated 08/05/2025an amazing buying experience. joe was knowledgeable and extremely patient with my wife and I. Deal was done in a hour and half! definitely check this dealer out beforing you make a purchase.Thank you for your review! I am glad that we could provide you with an amazing buying experience. Jay Carley, General Manager.
Happy Customer
by alopezsa37 on 11/28/2012updated 08/05/2025I would highly reccmend this dealership and Maria G. to all my friends and family. I went in with my mom to help her find a car. I went in guns blaring and ready to fight, and was amazed at how friendly Maria and the other staff was. Made… my mom feel so comfortable and found her exactly what she needed. My mom is very happy with her car! Great dealership to do buisness with, I will be back again!2012 Prius V w/ advanced technology package
by tobari on 01/30/2012updated 08/05/2025used both edmunds.com and cars.com. Only two of six dealers gave quotes- Larry Miller and Power Toyota in the Phoenix. Ernie Primera of Larry Miller toyota was the internet manager. He gave me the best price and when I arrived to pick up… the car we just had to sign papers. No high pressure. They had the car I wanted on the lot. Thomas Gonzales at Power Toyota matched the Larry Miller price but did not have the car- would need to order it. I would work with both in the future.Great Customer Service
by diane80 on 01/23/2014updated 08/05/2025I walked into Larry Miller after a horrible customer service across the street. Frustrated and needing a dependable car. I was greeted by a friendly salesman who I informed I wasn't interested in any bull I just needed a car. I was… immediately shown the model of Toyota I was looking for and taken for a test drive. My car was across the street at the "other dealership" in need of repair the Toyota salesman worked with me to have my car used as a trade in and I drove home that night in a my new Highlander. The saleseman even took me to turn in my rental car and get my items out of the car across the street. I am sure the other dealership was surprised when I pulled up in my new car with the Toyota salesman with me. I think they also realized how important customer service is and the cost of poor service. This is my third car from Larry Miller Toyota in Peoria and I will not stray to the other side of the street again.Thank you so much for your review! We are so glad that we could help you get the vehicle you wanted and help turn your car shopping experience around. Let us know how we can help again! Jay Carley, General Manager.
Excellent service from Coach!
by ScottsdaleJack on 01/04/2014updated 08/05/2025Dealt with Steve P ("Coach") online for entire shopping experience. He handled a ton of ???s from me and helped me decide what to buy and how to get the best price. I thoroughly enjoyed this buying experience...and I hate buying cars (I've… bought lots of cars over the years). Thanks, Coach. We will be back for our next new car.Thank you for your review! I am glad that we could provide you with an enjoyable buying experience. Jay Carley, General Manager.
jordan
by miki6 on 06/06/2014updated 08/05/2025jordan was extremely helpful in helping us choose the right vehicle for us and did an excellent job.Thank you for your review! I am glad that Jordan could help you find the right vehicle for you! Jay Carley, General Manager.
we purchased a new truck form them
by place1 on 08/21/2013updated 08/05/2025we have bee totally happy with the staff of Larry miller our sales man was the best. we would differently buy from them again they are number one in our bookThank you for your review! I am glad that we could provide you with such a happy experience. Jay Carley, General Manager.
Great Customer Service
by Clendito on 06/03/2014updated 08/05/2025Very helpful staff all the way around. Our Salesman Joseph was very helpful and worked hard to take care of all of our needs.Thank you for your review! I am glad we could provide you with the help you needed! Jay Carley, General Manager.
Would buy from this Dealer again
by azghsthntr on 05/24/2012updated 08/05/2025I was surprised at how attentive my sales guy was, Kevin Anderson. From the time I scheduled the meeting, to when I arrived at the dealership, he was very responsive to my requests, and not so direct requests. The whole process was very… smooth, no pressure, to the point sales. "This is what we can and cant do". Kevin's patience was astounding. It took me three hours just to even pick out a car before we even began the sale process. I test drove 4 cars before deciding on a Corolla. I will return to this dealership again, and have already referred friends and family to them. Everyone was great to work with!
About our dealership
Larry H. Miller Toyota has been in business for over 30 years! We sale, service and sale parts for all Toyota's! We have an excellent team of Certified Toyota employees that go the extra mile for every customer. With over 30 Service Technicians here 6 days a week we are able to assist your vehicle needs whenever you need. We also have a virtual dealership site at www.larrymillertoyota.com. Since we believe that being a part of our community is important we donate our time and money to our local school districts as well as participate in our community events! Next time you are out and about in our neighborhood, stop by, have a cup of vanilla coffee and enjoy a pastry on us!
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
We are sorry to hear about your experience with us. The satisfaction of our customers is very important to us. If you would like to speak further about your concern please contact our Customer Service Director Irina Krasnova at 623-876-3451.
by lhmtoyota on 03/14/2013