Customer Reviews of AutoNation Chevrolet Arrowhead
Review type:
New Truck
Hi Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Chevrolet Arrowhead! If you ever need help, just give us a call. Happy motoring!
Red Carpet Customer Service
by Darlene H on 12/18/2022Buying a vehicle can be overwhelming and frustrating, but the experience for me here was everything but overwhelming. I had been in contact with several dealerships and this was the only one who went above and beyond making sure I taken… care of. From coming to pick me up to see the car to getting me into a car that met my needs to making sure I knew everything about the vehicle. All information was up front and any question I had was immediately answered. I couldn’t be happier with the vehicle I bought and how I was treated. It seems that Good customer is becoming something that is harder to come across but you will find it here! I will absolutely come back for any future purchases and highly recommend them to anyone who needs a car.Hello Darlene, it means so much to us that you chose our dealership! We appreciate your recommendation of Autonation Chevrolet Arrowhead and we hope to be of service again in the future.
Service Review
by ArtLaramee on 12/16/2022On the plus side, I submitted my car for 2 minor repairs and thorough examination by Autonation techs found major repairs which were done under warranty. On the minus side, it took a little over 2 weeks before they were finished and… getting updates were difficult.Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (623) 428-8851 -- we hope to hear from you soon.
Derrick was AMAZING!
by Ken and Diane on 12/03/2022Derrick was our sales associate! He was very easy going and great to work with! He answered all of our questions and was very professional! We love our new Chevy Silverado! Thank you so much!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Chevrolet Arrowhead! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Great Product, Great Folks
by erick6673 on 10/11/2022My wife and I just bought a Silverado 1500 Crew Cab three days ago at Arrowhead Chevrolet in Peoria, AZ. It was a wonderful experience. I have always hated shopping for new cars, because I feel so pressured, and I always worry that I am not… getting a good deal. We were treated with respect and our sales consultant Nwail Hasso was very personable. When we felt a little pressure, he gave us room and time to make sure that we could make a good decision. I entered with a number in mind that I could spend, and Nwail (sounds like Noel) put me in a truck that was way nicer than I expected. Each step from then on was a joy. We were offered great maintenance and warranty packages that gave us peace of mind. I will do business with them again. John Erickson Sun City, AZHi, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
What a dealership SHOULD be!
by Buyer on 09/01/2022Howard (internet manager) and Derrick (salesman) were straight, no games. They even helped us when our other car (not the purchased car) was rear-ended in front of the dealership after the sale. Totally transparent with the inspection… report and Carfax records. Good people. Real humans. They get 5 stars. They recognized and addressed my specific need—a commuter car for the kids. … then … I … met … the … finance guy, A veritable Jabba the Hutt who called me a "fool" for not buying his $4,300 service contract on an $11,000 high-mileage used car. Zero stars for that high-pressure end point.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Went in for one car and ended up with two
by NAPA Joe on 07/20/2022I went in to buy a vehicle from Saul and ended up buying another car for my wife. Saul is a great deal with and mike in financing made it a smooth and painless process!!!Hello there! Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Autonation arrowhead just wants your money. I would avoid them at all costs
by John on 06/14/2022I put down a $3000 deposit for an internet purchase and wanted to pick the car up in a week to coordinate a visit with my daughter who lives in the area and to save on airfare. Sales manager said no, get it in 48 hrs or loose deposit. Got… a drive by of the car sitting dirty in the back lot then the finance guy tries a warranty sales pitch. As soon as I turned him down and no money was to be made he just started shoveling papers for signatures with zero explanation of what I was to sign. I put a stop to things so I could better inspect the car and talk to service manager. Finance guy was put out….they had the deposit and figured the sale was done. Customer service for out of tower? Why? They charged $50 for 90 day registration which actually applies only to an residents and costs $15. Had to pay postage fee for title when I received the title and tax forms on the spot for every other car I have ever purchased for cash. Once sale was final I had to wait for my car to get washed even though they knew I had a multi day drive ahead of me and was there before the sales staff. Put the out of towners car at the head of the detail line? Why would they do that. I have called the dealership about my title 4 times telling them I needed a title within 21 days. I also told them at time of sale. I have received no title no reply to my messages and now I will be subject to a penalty for late registration in my state. About time to have an attorney call them. Might be ok if you live in town and they figure they can get more cash from you over town but for an internet deal you are just a target to extract money from. Salesman was very helpful but everyone after him was a vulture. Avoid this dealer at all costs.Hi John, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (623) 428-8851 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Smooth Vehicle Lease End Buy out
by Romy C on 05/27/2022Our Sales / Leasing consultant was Simon Williams. He was well mannered, polite, quite knowledgeable and present himself to be professional. My wife & I thank him for being helpfull of our vehicle lease end buy out.Hi Romy, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet Arrowhead. Thank you so much for your feedback! We hope you have a great day!
Tahoe
by Sue Liggett on 04/15/2022Nwaill Hosso was the sales representative from AutoNation for me. He was great and walked me through the process. I saw many sales person of the month plaques on his wall and the recognition is well deserved.Hi Sue, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Great service
by Dom p on 02/11/2022Great sales people willing to work with you! Highly recommend!Hi Dom, thank you for taking the time to share your feedback with us. We appreciate your recommendation of Autonation Chevrolet Arrowhead and we hope to be of service again in the future.
Buyer Beware
by Walter Detrinidad on 10/04/2021Sales person an “8”, finance personnel “10”,used car management “zero”, mechanics “zero“. Purchased a 2015 E350 Mercedes was done in 1.5-hours. The salesperson guaranteed me a thorough vehicle inspection was performed by an ACE-certified… mechanic as a condition to selling any certified vehicle. Two weeks later, I had a complete brake failure. I took the vehicle to MB and they informed me the brakes were below specs and Front/rear were replaced. A few months later I spoke with Autonation Used Car Manager, he informed the vehicle was inspected by an ace-certified mechanic and didn’t understand why the vehicle had a brake failure. I then asked can your mechanics perform the same maintenance as a MB mechanics? “Give his mechanics another chance”. He then said, “of course they can”. They are ace-certified mechanics, so, 1.5 week later I make an appointment to have service perform on my Mercedes. What I expected happened, the maintenance advisor goes to the used car manager (Harry) to inquire if he said to bring the MB in. We cannot perform maintenance on Mercedes, which lead me to ask, was this the reason why you sold a vehicle, knowing, you knew had faulty brakes to a consumer. This is the reason why I ask consumer not to buy a vehicles from this dealership. Consumer beware.flat tire replacement
by Douglas Gardner on 08/30/2021On Aug 17 I had a flat tire due to something I hit on I-10 at 9:30 pm going to Phx coming from NM. I went to Auto Nation the next day...it was at closing time. Luckly there was a very nice gentleman: Doug who was able to help me. I had to… get a new tire due to the split in the tire. So...we found a tire that was in stock yay!! The next morning I got a call to come down to replace the tire. Doug was so nice and helpful!!! We even had a nice conversation about why car manufactures have donut tires instead of having full tires as a spare. Thank you, Thank you Doug for all your help and being so nice! You will be my go to guy on my next service. Have a fantastic day!Hi Douglas, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
New to Sun City
by New to Sun City on 07/26/2021Service area was not terribly busy. Paid for oil change and service advisor said they were bringing my vehicle up. Waited on bench in service area. The bench was outside the service managers office, After the ramp was clear for quite awhile… he called the car porter and asked her to check with me to see what I was waiting for. I explained I had been waiting for almost an hour to get my vehicle. She apologized and I informed her it was not her fault. The service writer should have checked with me. I gave them a second chance to work on my other vehicle the very next day. I needed A/C service. I made an appointment on line. I was told they had no record of that and that was all corporate crap and they didn't always get those appointments. When I asked about getting the car serviced then, I was told I would have to leave it for 4-5 days to get the work done. I found another shop that got me in the same day.Great Sales Service
by Gerry Bredlow on 03/03/2021Derrick Gray did and outstanding job of understanding our needs and found us the pickup we were looking for. He teamed up with Scott Safely to ensure delivery was timely for our needs. Great experience to work with the Autonation team.Gerry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help. Safe travels!
Awesome experience
by Picky person on 11/03/2020Automation Arrowhead excellent customer service upfront honest accommodating Shannon & Debbie in sales & Mario in financing were very helpful 1st time ever I actually have an awesome experience @ a car dealership definitely recommend… everyone to go there for their next vehicle!!!!!We are pleased to hear you had such a positive experience with us, Picky! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Excellent experience!!
by Marci on 07/06/2020One of the easiest car buying experiences I’ve ever had. No tricks, no pushiness, knowledgeable sales staff. Every step was pleasant.Hello Marci, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help, as we are always happy to assist. Take care!
First new car
by Glen Johnson on 03/06/2020At 50 years old, This is the first new car for me. Now I've worked in the Powersports industry for over25 years, so I know how the sales game works. But I will have to say that for my first new car experience, things went pretty smooth from… start to finish and everyone has been very friendly and professional. Thanks to Debbie Ponticelli, my sales person who made this very easy and definitely for that extra step she took for me and also to the finance guy, Chuck who didn't pull any punches with me and hooked me up with a decent break on warranty upgrade. I've had my car for two weeks now, and this has been a pretty painless experience.Glen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Lies, lies and more lies
by Josh on 10/11/2019Don’t believe a word they say. They lie to get you into a car and then a week later will call you to ask for more money down. Their spot delivery extortion scheme is pretty sleezy.Josh, we are deeply disappointed by your experience at AutoNation Chevrolet Arrowhead. Please call our General Manager at (888) 671-4980 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Mike Arana
by Patrick H. on 05/21/2019updated 05/29/2019Mike Arana, a wise service advisor. He is a man of integrity and is one of the many reasons I call AutoNation home for all my service needs. Thank you to everyone for making me and my Sonic feel like VIPs.Thank you for your kind words and review, Patrick. Don't hesitate to call us if you ever need anything. Be safe on the road.
Good turned bad
by Jim on 05/17/2019I purchased a new Malibu from this dealership a year ago and had a good experience, so I returned to buy a Bolt. We were unable to come to terms. Two days later, I sent a message through their website "contact us" form, asking for the… final numbers, as I wanted to explore my own financing. Two managers emailed me over the weekend to ask if my questions had been answered. I replied to both and said nobody had responded and I ended up going to the Nissan dealership and purchased a Leaf. I received an extremely snarky and unprofessional response from Mgr. Jay Schmitdke. I am disappointed in the low level response I received from individuals charged with providing good customer service and common courtesy.If you'd like, please contact our General Manager at (888) 671-4980. We'd appreciate the chance to make your experience a positive one.
great customer servoce
by miguel g on 02/27/2019service rep was really nice and understanding, would recommend to anybodyThanks for the review! We're happy to hear you are satisfied with the level of service we provided. Have a nice day!
Miguel, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Miguel, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Robert, we are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
by Presley Palmer on 07/07/2025