Customer Reviews of AutoNation Chevrolet Arrowhead
Review type:
New Truck
Hi Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Chevrolet Arrowhead! If you ever need help, just give us a call. Happy motoring!
Best Service Provider
by Janice J on 06/27/2023Took my car in because my radio wouldn't turn off when I opened the door and who wants a dead battery in this heat. Vince assisted me without an appointment and my car was repaired and back to me in a timely manner. I appreciate Arrowhead… Chevrolet and will only take my car there for all service and repairs/Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Best it's been in a while...
by Kristen on 06/28/2023I have been using AutoNation for this car since I purchased in 2018. This visit was the best so far. While I didn't love the price, I wasn't pressured into extra services and they acutally stuck to my appointment time! That I am thankful… for.Hi Kristen, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
New C8 purchase
by azjeepxtreme on 06/27/2023I was waiting for my turn on allocation, but a Corvette like I was looking for showed up at the dealership and my salesperson, Derrick, reached out to me right away and I was able to lock in the purchase before others who were also wanting… to buy it. Thanks Derrick!Hi, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Fast and friendly
by Karen a on 06/23/2023Oil changeHi Karen, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Service department
by Anna Marie on 06/23/2023The service department is so excellent very efficient and easy.Hello, Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
A +++++
by Jimpann on 06/22/2023Aaron was great and keeper me informedHello, Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Poor communication
by Frustrated on 06/21/2023My most recent experience was not good. It took this Chevy dealership 5 weeks to replace a regular Chevy power steering pump! My many requests for status were ignored. I received only one update in all that time and that turned out to be… wrong by an additional week. They are clearly understaffed and haven't communicated well at all.Hello, Thanks for the feedback, We strive to provide excellent service to our customers at Autonation Chevrolet Arrowhead. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (623) 428-8851 -- we hope to hear from you soon.
Review of Service work at Autonation Arrowhead
by Ron Hatch on 06/18/2023Aaron Pewnew was my Service Manager. We discussed the issues and request I had made for my 2016 Traverse. He was knowledgeable and friendly. He worked diligently to have my warranty cover the items that they would cover. The other costs… were as accurate as quoted. Thanks Aaron! My car is still running great!Hi Ron, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!
Disappointed
by Nodak75 on 06/14/2023I am probably one of the easiest people to please when it comes to service. The rep was a nice young man so I am not complaining about him. I purchased my car just over a year and a half ago from Arrowhead Chevrolet. I was pressured that I… had to have the extended warranty and it would save me considerable money if something goes wrong. I have brought it in twice. Both times my "appointment" had to be rescheduled and both times conveniently my service was covered under the warranty. One was something with the front alignment and the second was the sunroof material got loose. Those two items cost me $3000. They charge 180 for diagnostic probably because they know that people will take it to a mom and pop shop after hearing their ridiculous prices for repair. I left a message to talk to a manager about my experiences and of course no call back. Very disappointed and will not be recommending or purchasing from them every again.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Very Through
by Shanr68 on 06/15/2023Everything from scheduling my appointment to having the service completed went very well.Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Vehicle purchase
by Patrick on 06/09/2023I went to the dealership Friday and Bonita help me out and showed me some vehicles of interest and made an appointment for Saturday and had me riding very, very nice by Saturday evening.Hi Patrick, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Car service on 06/08/2023My service guy was so great he made experience with the dealership a nice oneHi, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet Arrowhead. If you ever need help, just give us a call. Happy motoring!
Service on Silverado LT
by Moesman on 06/07/2023Excellent communication from service advisor Vincent Arcuri. He was prompt,courteous, and informative.Hi, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet Arrowhead. If you ever need help, just give us a call. Happy motoring!
Service
by Golfman on 06/06/2023Great customer service no problems !! Got done in less time then told .All were friendly.Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Colorado
by Red Robyn on 06/04/2023Easiest hassle free car buying experience ever!We are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Amazing Customer Service
by Marissa A on 06/02/2023I appreciated that the salesman and sales manager worked with us and understood what we wanted and truly listened. They honored their commitments. I’m so happy we bought from Devan and Branden here.Marissa, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet Arrowhead. Thank you, and have a fantastic day!
Oil Change
by Tracey5 on 06/02/2023Did a great job, car runs smooth. Even remember our conversation from the morning, Very Polite and Courteous.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Worst experience yet
by Richard on 06/01/2023Since I started going to AutoNation a couple of years ago this was by far the worst experience I have had. Scheduled appt for an oil change and tire rotation. They scratched my driver's door and did a poor job trying to repair it. They were… supposed to rotate my tires and didn't. I've left 2 voicemails for my service Rep Michael Kane and have not heard back. I paid for a fuel system cleaning and with the way everything went I have no way of knowing if it was done. at the time Machael said to contact him to make arrangements for a repair center to make repairs.Hello Richard, thank you for taking the time to leave us feedback. Please call our General Manager at (623) 428-8851 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
First Service
by Kenneth on 06/01/2023My service representative, Michael Kane, provided excellent service and fully explained what had been done and what the results were. At my request, he also linked up my new phone to the car while I was there.Hello Kenneth, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Excellent!!!
by LeslieJ on 05/26/2023Nwail was great! Answered every question, knowledgeable about the vehicle!Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Routine maintenance on Chevy Truck
by Dan Sibiga on 05/25/2023Vince service tech did a great job in helping me with servicing my Chevy truck. I purchased my 2019 Silverado from this dealership back in 2019. I have had them do all my routine service work since. I used their online service department… coupons and saved $20 plus.Hi Dan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Robert, we are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
by Presley Palmer on 07/07/2025