Customer Reviews of AutoNation Chevrolet Arrowhead
Review type:
New Truck
Hi Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Chevrolet Arrowhead! If you ever need help, just give us a call. Happy motoring!
Lack of service, communication, and support.
by Az12345 on 02/10/2019Salesperson, and finance manager didn’t appear to be very experienced at all. I had to follow up on several occassions to get answers to my specific questions. I would not recommend this dealer to anyone.Hello, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 671-4980 -- we hope to hear from you soon.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 239-4129 to discuss your concerns, as your satisfaction is of utmost importance to us.
Great Dealership
by cradke87 on 01/28/2019AutoNation Chevrolet Arrowhead was great. I live out of town and came to the area specifically looking for a vehicle with a different dealership. They ended up not having the vehicle I wanted so I did a quick search online for others in the… area and found a great one here at AutoNation. I sent an email asking if it was still available and Ricardo answered my email right away and said he could have it ready for me in a few minutes. And it was there ready to go when we got there! It looked brand new even though it was 4 years old, they really spiffed it up nicely. There were no hassles and the no haggle policy was a sigh of relief. I loved this place and will definitely look here again in the future.Congratulations on your new vehicle! Thanks for the review! We're happy to hear that you were satisfied with the service we provided. Have a nice day!
HORRIBLE
by Kaitlin on 01/22/2019This autonation is horrible! Everytime I go it's a headache or issue. An all i go for is oil changes. An only go there for the oil change because it's currently covered.. We have extended warranty that we need to use but haven't because… they cause such problems! An something is always damaged on the car afterwards. Be careful an check your car out before you leave the lot!Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 239-4129 to discuss your concerns, as your satisfaction is of utmost importance to us.
after the sale
by Chevynot on 01/11/2019The worst experience in 45 years of living in the valley. I gave it one star but truly it would have been minus if the review would have allowed me toWe're disappointed to hear of the negative experience you had at our location. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 671-4980 to discuss what we can do to help.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 239-4129 to discuss your concerns, as your satisfaction is of utmost importance to us.
AutoNation Chevy
by BusyTeacher on 01/07/2019I dropped my truck off for service. Everyone was nice and everything was done in a timely manner.We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Fast, Friendly, and Professional
by Tmahri1 on 12/31/2018updated 01/07/2019Scott, David, and MJ were excellent. Will definitely sending people their way.Good service
by Tom Stanage on 12/30/2018Good service, just getting so expensive, they promised me when I bought, free oil changes, it was in a service contract I paid for ??? And then at the end no one explained what my up coming services would be ? I saw cabin filter but no… explanation? What’s that for ? I need to budget and that’s why I asked to explain cost for future service.Hi there, thank you; we appreciate your feedback! If you have any questions about your service experience, please give us a call. We're always happy to help!
2011 Chevrolet Silverado Purchased
by Kevin B. on 12/31/2018On December 21 2018 I purchased a 2011 Silverado 1500 LT Crew 4WD from Autonation Arrowhead. My sales person was Debbie Ponticelli, I had contacted her a few days prior to the sale and she kept in touch with me regarding the truck. I came… into the dealership and it was displayed under the canopy looking amazing for all to see. I did a complete walk around and a proper test drive. The sales process was painless and was not pressured in buying anything on the back end that I didn't want or need.Hi, we are very happy Debbie could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2019 Chevy Spark
by Happy Owner on 12/17/2018updated 12/28/2018This was the fasted I have ever bought a car The salesman was GREAT ( Saul Aguirre ) The car was reserved and ready when I arrived . It is a basic car roll down windows and no power locks but one great back up camera . Just what I was… looking for :) I have been in dealers where it took 6 to 8 hours to buy a new car but not here it only took 3 Hours from the time I walked in to the time I walked out. I hope the service department is as good as the sales department :) I will be dealing with ( Doug Gardner ) in service.P0128 - thermostat check
by ClyberSoft on 11/26/2018updated 12/07/2018Initial meet was okay. Had to reschedule due to time conflicts.2019 Equinox
by David_Sharon on 11/15/2018Great experience. Our sales associate Ricardo G was informative and helpful through the whole process and followed up after the sale was complete. Emily S in finance was able to make a potentially stressful situation (spending tens of… thousands of dollars) actually enjoyable. I would purchase through AutoNation Arrowhead again.30K service
by Mike Phoenix on 11/14/2018The service was courteous and all work done properly. My only concern is that the service felt wasniverbooked. I had a 7 AM appointment and it took 3 hours. At the 3 hour point, Ininquired abiutmprogress and then was told the car was done.Best place to purchase
by JBDavis on 10/18/2018Scott Moreau was very helpful , pleasant , answered any and all questions . I highly recommend asking for this nice honest man !First visit with New equinox
by dundvlrcr1 on 09/11/2018Great experience start to finishService on my Saturn Ion
by Kathy Cooper on 09/11/2018I have been bringing my Saturn Ion in to your facility for many years and have always been very happy with the service. However this week I had to have my car towed in and made an appt for 11:20. My car was delivered at 10:40. I did not… receive a call from Tim Smith all day to let me know what the problem with the car was. I finally called at 4:00 and was told that since I had not had an appt my car had to wait until a tech was available and that now that we had talked he would order the parts but the car would not be fixed until the next day. I waited all day the next day and finally called at 4:00 to see what was going on. I was then told that it would be ready at 6:00 and to come get it then. I did not appreciate not getting at least an update on what was going on and that Tim did not even acknowledge that I did have an appt so I should have known earlier what the problem was. The customer service was not up to the usual standards and If I bring my car back I will request someone other than Tim for a service rep.Kathy, thank you for taking the time to leave us feedback. It is disappointing to hear your recent visit was not up to our usual standards. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (623) 974-0000. We hope to hear from you.
Purchase of 2016 Chevy 2500 HD Truck
by The Hurt's on 08/25/2018updated 09/04/2018This was the best purchasing experience we have ever had at any dealership. There was no haggling over price, and the price was beyond fair for the truck. The salesman spent 3 calls with me answering questions so that by the time we arrived… to the dealership, it was a matter of test drive and leave in 2 hours with an exceptional purchase. Two weeks later there is no buyers remorse whatsoever, and we are sure we got everything we wanted for our money. Thank you!We are happy you had a pleasant experience here at AutoNation Chevrolet Arrowhead. Thank you for taking the time to share your feedback with us.
2018 Equinox purchase
by Satisfied on 08/23/2018updated 09/04/2018When I began long for a 2018 Equinox I had several “must haves” and unlike dealerships in the past AutoNation took my list seriously and brought me a car that matched what I wanted rather than something “close”Auto nation Chevrolet
by Alma Her on 08/03/2018The seller Freddy it’s awesome,, he explained to my parents everything on Spanish.My Chevy
by Phone01 on 07/19/2018Oil change water pin replacement tire rotation filterThank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
2014 Silverado 4x4
by Wrencher on 07/03/2018updated 07/13/2018Been 10 yrs since my last purchase. I have to admit this purchase went smooth, got the truck and payment I wanted. No complaints it was a smooth process.Great customer service
by RichardG62 on 05/01/2018updated 05/22/2018went out of their way to get us the right deal very friendly and courteous
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Robert, we are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
by Presley Palmer on 07/07/2025