Customer Reviews of CardinaleWay Mazda Peoria
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Sergio was the best
by Jacob and Nancy Rivera on 07/09/2023
This dealership offered a great car buying experience. Sergio H. and the team went above and beyond to meet us where we needed to be to make the purchase happen. I recently had a bad experience at another dealership and was nervous. Sergio… quickly made me feel comfortable . Great experience ! Will be back for my next purchase. Thanks Sergio and CardinaleWay Mazda Peoria.
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Sergio was the best
by Jacob and Nancy Rivera on 07/09/2023This dealership offered a great car buying experience. Sergio H. and the team went above and beyond to meet us where we needed to be to make the purchase happen. I recently had a bad experience at another dealership and was nervous. Sergio… quickly made me feel comfortable . Great experience ! Will be back for my next purchase. Thanks Sergio and CardinaleWay Mazda Peoria.Best Experience
by K on 05/15/2023Best experience I have ever had in purchase. New car. I traded-in my old car and purchased a new car. The salesperson, Richard was knowledgeable and friendly.Great dealership
by Cj on 05/03/2023Great dealership. Seth was great and made the experience easy and straight forward. Wasn't pushy at all. Highly recommend.Selling with seth
by Matt on 04/12/2023Outstanding service Seth really simplified the sale and was transparent one honest salesman you can trust!!!Seth the Man
by Brooke on 04/12/2023Seth made buying a car easy. I hate going to dealerships but he made the experience overall easy.Her name is “Carla”!!
by Sam K on 03/25/2023Low pressure. Upfront and honest price. No back and forth, just the deal as it is. Dealership recently remodeled, looks great. Seth Brimm, our salesperson, went above and beyond and was great from the second we drove on the lot until we… left in our new car. Didn’t try to change our minds or sell us anything we didn’t need. Jeremy Hough, the GM, was super.Great costumer service!
by YP on 03/19/2023My salesman Seth was fantastic, he catered to all of my wants and needs, and helped me find what I wanted in a car. He made purchasing my car a smooth experience, and I genuinely felt like a valued costumer. All the staff I came across was… friendly and professional. Overall, I am happy with my purchase!Great car buying experience
by Ravi Sarva on 03/18/2023If you are shopping for a new vehicle, I would personally recommend CardinaleWay Mazda in Peoria AZ. We had a wonderful experience and walked away with a new Cx-5 that was optioned out exactly as we could have hoped. I would like to shout… out Seth, Javier, George, and Daniel in particular for making our car buying experience so seemless! Seth and Javier in particular took the time to find our exact specifications, and both delivered the car to our doorstep. The whole staff was very friendly and accommodating. I appreciated their candor and transparency with pricing, as well as their willingness to make the right deal.Hate buying cars but Cardinale Mazda made it enjoyable.
by Andy from Arizona on 03/07/2023I hate car dealers - normally. However, had an enjoyable experience at Cardinale Mazda. Alex, our salesperson, was straightforward, personable, and we drove away in our new car feeling we received a good price. From arrival to departure… it was a smooth operation. I would buy a car again from this dealer.VON is the MON!!
by Armando on 02/21/2023CardinaleWay Mazdas staff are awesome and easy to work with Von is an excellent sales man and gets you the best deal possible. Thank you Von !! Also Daniel the manager is also awesome to work with. Thank you guys !!Von does a great job
by Sandra A Gomez on 02/21/2023Great sales rep, knows the vehicles and is easy to deal with! He’s very truthful and helpful, Thanks for all your help!Groovy
by Investor on 02/20/2023Professional, courteous, efficient, integrity, honesty, overall good experience. Adrian Alaverez, sales professional is enthusiastic and very helpful.Super Blessed
by Dante Moses on 02/11/2023Von was amazing and helped out a lot. I’m pleased and will return.Fly like a butterfly sting like a bee!
by Brian Morales on 02/11/2023These guys made it happen! A smooth landing while at first we thought things were going to go south, but they worked in and outs to gives the best possible choice!Dishonest, after agreed price out the door. The sales lady added over 2k mo
by Rebe on 01/24/2021Working with the sales lady, we agreed on an out the door price, written down in the sales lady's own writing on her paper. Then, as I go to sign paper work they just kept shoving at me. Here is the joke...I never was even offered to drive… the car! At least the financial dept made the sales lady come and let me drive it. Then back to finance dept...then looking at the paper work I noticed it was o er 2k more than we agreed on. Now, they say it's too late because I signed the paper while we were discussing not driving car. The financial dept said I was now responsible to pay it. I traded a cute sports car in too, only 8800 miles on it, just like if the show room, Maxda manager came in a d said it was only worth 9k and he would have to send it to auction. Well, I just lost my husband and probably not the best time to purchase a new car but I believed this manager and sales lady. To my shock, they turned around and put my sports car on the lot for over 15k This Mazda dealership should be ashamed of themselves for ripping elderly people off in more than one way. But get this, as soon as I sat down with sales lady, she goes on and in about how big if a Christian she is because it's a Christian run. So, I completely trusted her and she knew about my husband's passing. Then, to top it off, while I was in finance dept writing a check for full amount if car, the man tells me they did a credit check on me without my approval. I'm paying cash and they run a credit check and it was a hard inquiry too. Do Not Trust This Dealership. Run from them! I filed a complaint with Mazda and all I got back was that they got it. Have not heard a word! Stay away from All Mazda Dealers, if this us how they run abusiness . A shady business indead!Lied To, Pushed aside and told other more important
by CountryguyinAZ on 03/24/2017Ok so I've had my car serviced at this dealership in the past. Once in fact. They did nearly 3k of work (under my car warranty) and it took a week and I got my car back. Other than a extreme difficulty reaching people in the service… department...I'm talking hours or days for responses with my advisor Zenas frequently being busy and unavailable to take calls or give updates. Anyway, it was an uneventful visit and I thought I'd try them again for the new service needs my same vehicle had. See there is no Mazda dealership where I live, which is 120 miles north of Phoenix, near Flagstaff. Plus, due to medical issues all of my credit cards are currently unusable. So I called 3 days ahead and scheduled a service appointment with Mario. I told him of my concerns and spoke to him twice to confirm that I needed a loaner car for my service visit and that due to the distance to this dealer I was taking the day of service off and could not rent a car. My issue began when I arrived for my 2pm appointment on Wed the 22nd of March 2017 2 hours early. I pulled up and was not greeted by anyone. There was a gentleman in the service lobby ahead of me being assisted by one employee. 10 minutes later the employee finished with the gentleman ahead of me and greeted me. After I began describing my issues with my car I asked if they could pull the loaner up next to my car so I could empty some things into it. That's when Mario told me they had no loaner car for me. So basically I drove down for 2.5 hours and took the day off work and now had no way to get home if I let them service my vehicle. I was upset and described that I had told Mario of my needs and that Mario had guaranteed me a loaner vehicle for this service. I could not understand why they didn't have one for me since he knew it was important and I booked the appointment days in advance. Mario got his manager. I do not recall his name, but he came up with an extremely unpleasant demeanor and told me that they did not have any loaner vehicles. The manager went on to describe that his dealership only has 5 loaners and that they were all taken already. I tried to ask why they didn't save one for me and was told that other customers were more important and that they only gave out loaners to those who spend $250 or more out of pocket for service. That the loaners were for special people and valued customers and that they would not consider giving me one, used or calling anywhere all. That no Mazda dealers provided loaner vehicles and he made it seem like it was an unreasonable request. I felt offended and unvalued and was blown away by how he smiled at me after saying that. Mario the whole time had his head down and was standing silently next to me. I needed everything from brakes, rotors, alignment, oil change, and had multiple concerns about safety equipment, engine idling issues, braking distances, tires, electrical issues....Basically thousands of dollars of work needed to my car. I was also wanting to shop their lot for a new Mazda CX-9 too. I was so frustrated with their lack of ownership of their mistakes. The manager even told me they had given the rental they had for me out to another customer that same morning. This has to be the poorest I've ever been treated by a service department at a dealership and I would highly recommend against getting anything done at the Peoria Cardinaleway Mazda Dealership. I googled and found another Cardinaleway Mazda in town by the way, in Mesa, AZ. I asked the manager and Mario to call them and see if they had loaners for me if I drove immediately there. They called and got me connected with Steve and I got on my way. On the positive side, Steve at the Mesa Cardinaleway location not only took complete care of me, but got me a fully loaded Mazda cx-9 to use as a loaner, since I was thinking of buying one. I had an in-depth wonderful experience at the Mesa Mazda dealership and wonder why the Peoria location made me drive 55 minutes out of my way, in the wrong direction, delayed me hours for my day and really treated me terrible.Great Experience!
by robyn8 on 12/16/2013updated 08/13/2016Upon my arrival I was greeted immediately by the friendly staff. I did not have to wait, my sales consultant, Eddie Olivares, started showing me cars I was interested in. He was thorough about the details of the cars and explaining the… different options that were available. I received more for my trade-in than I thought I would get and I told him where I wanted my monthly payment to be and they got me that within $5.00! Very impressive!Poor sales follow up
by VOLT39 on 06/04/2015Bought a CX5 in March and was happy with Luke (salesman) and service and parts. But in April problem with deal came up $50. 1. Called Matt in Finance twice each time mail box full then hung up on. Finally reached said "will check into… problem". He never called back. 2. Called Robert-sales manager said " I will check with higher mgr. call me tomorrow" Called left number. He never called back.3. Called manager Steve twice left message. He never called back. I've bought 7 new cars the last one a Volt and had great service. Having worked for a dealer for 5yrs I know how important customer rating are. I am shocked at yours and will be taking my service work somewhere else. I do not recommend this dealer !Excellent Experience
by cadams96 on 05/03/2015Chuck Carlos was my salesman. He took his role very seriously and I knew he was working for me. He was extremely informative and thorough. He went above and beyond to make my deal happen the way I wanted it to happen. Chuck Awesome Job and… Thanks. I and my friends will be backSolid
by svi1 on 04/21/2015John, Devin, Ernie and Frank all stepped up and delivered a good experience. Always going to be steps in the process that are not much fun but they listened, understood my expectations, and delivered.Great Purchasing Experience
by jordanluers7 on 01/09/2015updated 01/15/2015I had a great purchasing experience at this Mazda location. I checked out a handful of different dealerships before purchasing and this Peoria location had the best value to offer. Not only did I enjoy this experience, but it was pleasure… to work with their sales associate, Chris Hansen. He was there to help fulfill my needs/wants without harassing me like Peoria Nissan or behaving like normally pushy car salesman. I will definitely be recommending Chris Hansen and this Mazda location in the future.
About our dealership
--THE CARDINALEWAY
In developing our founding commitment ( The CardinaleWay ), we selected key words that are as meaningful to you as they are to our mission. One of those is "relationship." With every introduction, we are looking, not for a single transaction, but to "develop" a relationship with our customers...not just a good relationship, but an "outstanding" relationship that will outlast your car.
Another key element is that "everybody wins". In a time when most people believe winners create losers, we endeavor to satisfy everybody involved. It means knowing our product well and our customer even better. It means listening and caring and understanding that people buy their second-most expensive item from people they trust.
Whether you are a car enthusiast, or you just need a reliable ride, the right car for you means buying exactly what you need and ideally what you want.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television