Customer Reviews of Audi Arrowhead
Review type:
My exciting new Q7!
My exciting new Q7!
by Phil on 03/27/2024They are very friendly and knowledgeable. Our Q7 is our second Audi purchased from Arrowhead Audi. There is no pressure, just information.Hello Phil, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Love my Audi E-Tron!
by Art A on 08/24/2023Audi Arrowhead in Peoria has a great one-price structure where they are priced below most dealers and it saves you from having to haggle and wonder if you got a good deal. You will know that you got the best deal possible. I also love the… sales team and their level of knowledge, especially in light of how tech centered modern cars are. Great buying experience all the way around.Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Hi Dan, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great service
by Dan on 08/16/2023The staff is very knowledgeable and fairHi Dan, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
IMPRESSED!
by Adrian B on 08/01/2023Bought my first Q5 at Arrowhead Audi: ALL DEPARTMENTS DESERVE A 5-STAR RATING! From the Sales Person, to the Managers, the Finance Department, the folks in Parts (I bought Audi Key Chains), and even the General Manager: he came by to say… “Hello” and when I requested to look at a vehicle fresh-off-the truck (with ZERO miles on) that was not yet listed for purchase…he made it happen, on a weekend! If you are SERIOUS about owning a SERIOUS German Automobile: do your research, come prepared with sufficient time for the process, and consider the team at Arrowhead Audi. And as a side note, they have continued to go out of their way to help with my novice command of the Audi software: Dan B. particularly has gone above and beyond the call of duty even after I purchased my vehicle. He helped me get connected, helped set up preferences to make sure that my phone “talks” to my car. I have bought a few vehicles in my life…I’m pretty sure the Team at Arrowhead Audi has spoiled me for any competitor…I would not go anywhere else…they impressed me as competent, polite, assertive, sensitive to the buyer’s needs, helpful and resourceful to try to “make it happen if at all possible”, respectful of my time, and utterly professional—you will NOT encounter any cheap salesman’s tricks to compel you to make a purchase you don’t want or need. I left certain that I purchased the right vehicle for me, at the price/rates I predetermined…and I would do it all over again.Hi Adrian, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Customer Service
by Kim McDermott on 06/28/2023Dave my service coordinator and his team took great care in providing top notch customer service with the 60,000 point inspection, detail and loaner while there🙂 Thank you!Hello Kim, we're happy you found our staff to be so supportive during your experience here at Audi Arrowhead. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fast, friendly excellent customer service
by Rus on 06/28/2023We came in to test the legroom and fit of a used Q8. My wife has some physical issues that my Acura RDX couldn't accommodate, so we were looking for something with more legroom and a bigger cabin overall. Louis listened to what we needed… and agreed that a Q8 could potentially be a good fit. Once we determined that th4 car fit our needs, he got us through the purchase process in what felt like record time, especially on a Friday evening. He was able to answer any question we had about the car and the purchase process. I can't say enough good things about this dealership!Hello Rus, we're happy you found our staff to be so supportive during your experience here at Audi Arrowhead. Don't hesitate to call us if you ever need anything. Be safe on the road!
First Class Service
by HaroldR on 03/30/2023Ten years of excellent service from Audi Peoria in Arizona. Friendly, helpful advisors. Quick, efficient work. I’m usually able to wait for my car in their lounge area and work on my iPad while I enjoy hot chocolate or coffee.Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Short notice service by Audi Peoria
by DWSmith on 03/26/2023I recently observed a bulge in my left-front tire on my Audi A4 Quattro and live 100 miles away from the closest dealership (Audi of Peoria, AZ). Steve was able to locate the tires I needed, and schedule me a quick service appointment (on… short notice) on the weekend. Since I work during the weekdays, Saturday was the only time I could go in for service. I really appreciate the prompt attention Steve gave to my service request. It reduced the time I was on the road with a potential blowout and he quickly got my Audi back on the road in top-top shape. Thank you, Steve (Audi of Peoria).Hi, we're happy you found our staff to be so supportive during your experience here at Audi Peoria. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service!
by Ben Pribyl on 03/13/2023Steve gave me the best service I have ever received at any service drive.He kept me informed,got vehicle ready when promised,and washed and vacummed.Wow!Hi Ben, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
A3
by Edwin H on 03/10/2023Overall service was great, had some bump but they were able to take care of the customer at the end.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very friendly and efficient
by Marcia Green on 03/09/2023Greeted by Steve with a smile and some friendly banter. My Service paperwork ready, I/my car was quickly checked in and I sat down in a very clean customer area and enjoyed a cup of coffee. Car Service was completed within 70 minutes.Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Customer service
by Hamilton on 03/09/2023It is always a pleasure to do business the Peoria Audi service technicians. They never fail at being responsive and providing personalized interactions.Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Owner
by Johnjay on 03/03/2023Excellent attention by Wyatt my sales associateHello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Peoria Audi
by Pathfinder on 03/01/2023This dealership is newly remodeled and looks great. My experience with their service department has been very positive.Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Q3
by Doug Harms on 02/24/2023Took Audi Q3 in for30,000 mile check and tire rotation. Connor helped me and was extremely helpful and accommodated my needs.Hi Doug, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
TT Service
by Jim Lally on 02/20/2023Steve took the time to listen to my concerns about my TT. He stayed on top of the whole process. All work was done in a timely manner.Hello Jim, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Ease with service
by Pimo in Phx on 02/21/2023After making an appointment on line, the day arrived to bring my Q5 to the dealer for an oil change. I arrived 5 minutes early, was cordially greeted by David. He informed me it would be 90 minutes. I had decided to wait. The customer… waiting area was very comfortable with a few snacks, beverages, various seating arrangements and a TV. After a short period I decided to wander around the new and pre-owned inventory. Surprisingly, the doors were open so I was able to have a first hand look inside. The inventory was very nicely diverse. I was most interested in the Prestige trim as that is what my current vehicle has. Also interesting was to see the E-Tron. There was another customer looking at a pre-owed Jetta R line. Knowing a little about cars I mentioned this was the sport line and how his wife would be thrilled to have this car. When the salesman arrived with the key for the test drive, I found my way back to the customer lounge to finish waiting. Good to the service writer’s word, at about 90 minutes he announced my car was nicely washed and ready. Immediately followed was a video walkthrough by the mechanic of any issues noted. This was a nice touch. I was prepared that there were no pending problems. The check out process was seem-less. As I was paying, I noticed the other customer was purchasing the Jetta R I was talking up to him. Wonder if I should have asked the saleman to share the commission? . My experience was very pleasant and I would recommend Audi Peoria, just be sure to peruse the inventory.Hello, we appreciate you taking the time to leave us a response, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service Review
by MissClo on 02/15/2023Dave was very helpful. Car was ready when promised.We are pleased to hear you had such a positive experience with us, Missclo! Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing service
by Alex Leo on 02/15/2023Dan was amazing. Patient with me. Addressed all my questions and concerns. Walked through the whole process. Took the time to show me the features of my vehicle. Fed my husband who was getting impatient and hungry. I mean- who does that… nowadays ? We left feeling with peace of mind that we went home with the car we wanted. Thank you so much. !!! We will definitely refer more business your way.Hello Alex, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Recall
by AZAudiQ8 on 02/12/2023They were friendly and explained all the work that needed to be done.Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Happy with Service department
by Kwallis on 02/08/2023Sabrina is exceptional and gets 5 stars. She is knowledgeable, has great communication, and customer service skills. The service was done in a timely manner. However, 4 stars overall as there has been great challenges with Courtesy… vehicles. The dealership used to be so great about it, it has declined over the past couple years. Been a customer here since 2017.Hi Kwallis, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Audi Peoria. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Phil, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 03/29/2024