Larry H. Miller Nissan Mesa
Customer Reviews of Larry H. Miller Nissan Mesa
Review type:
Customer service at its best
by Cherie on 09/19/2022As a female senior citizen, buying my first car by myself, I was very nervous and skeptical but Santana, my salesperson, made it so easy and made sure everything went smoothly. Everyone was so helpful and my new car was ready for me with a… full tank of gas, my radio station and clock all set for me. I can honestly say the customer service is outstanding. Thank you Larry Miller Mesa Nissan and all the hardworking employees there.Easiest Car Buying Experience Ever
by MCuellar on 09/18/2022Went in looking for a new commuter car. Isaiah was there to immediately great us and help us in our search. He was extremely helpful in making some recommendations and ultimately finding us our new Sentra. Working with Isaiah, and the rest… of the team was extremely painless. I definitely recommend Isaiah and the Larry H. Miller team for your next Nissan.Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience and to have given you the respect you deserve. We hope you will continue to come to see us in the future!
Wow
by Marco on 08/05/2022The sales team is amazing everybody very clean very respectful very polite especially when it’s 105° outside. as for the finance department and I can’t see much other than they make you feel nearly guilty and double worst about purchasing… anything a little bit out of your price range that way they throw the book at you as if you were in court trying to give you and saw you were everything under the book I didn’t appreciate it I didn’t like it I did not approve of it . no I have to try again and I’ll get Jerek and the sales service agent we had was absolutely amazing 100% amazing is nobody else I would use we are kind of blessed that we got him he work with us for nearly 4 to 5 days straight and always have answers I appreciate that they are definitely earned five stars from us for the company . it’s been a while since I’ve been to a dealership I can go on and on Derek we appreciate you my family thanks yeah I think you I wish you well in your career.Thank you for that great review! Our team was happy to take care of you and your vehicle. Rest assured, they will receive the recognition they deserve. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future!
First time car buyer
by Zach on 07/14/2022Isaiah was nothing short of fantastic. He made my buying experience a breeze.Thank you for leaving that great review. It was our team's pleasure to have provided a smooth car buying experience. Come back again soon if there’s anything else we can do for you or your new vehicle!
Cut throat atmosphere
by Brannon on 06/19/2022When we arrived for our appointment at 2:30 pm we met our sales rep. He was a great guy. However another sales rep came over and argued with our sales rep to force him to give us up. We told the other sales rep no. We wanted our original… rep. The rest of the 6 hours we were there he kept giving is death stares. Really unprofessional. If it was not for our amazing sales rep. We would of left the dealership immediately.Thank you for providing that feedback. We want our sales team to be known for the low-pressure sales experience. So it’s disheartening to hear that you had a negative sales process. I would seriously appreciate the chance to learn more about the people you worked with and how we could have improved your experience in an effort to better the customer service we provide. Please give me a call at your earliest convenience and we can get to the bottom of this together. - Eli Saba, General Manager
Very hot but got the job done today in mesa.
by Frank Dbacks on 06/15/2022That you guys have great customer service. Perla was the real deal. 103 and she was for showing me all the cars that I wanted to look at. Very positive young women. Lucky to have her on the team and my man from Oakland. Real dude.Thank you for taking the time to review us. It was our pleasure to have provided you with the great customer service you deserve. If there is anything else you need please let us know.
Fair & easy
by Marie on 05/22/2022We received written offer for the vehicle we were purchasing prior to meeting with the sales associate and fair trade in value at time of purchase. Appreciated no haggling and fair deal based on published values.Thank you for leaving that great review. It was our team's pleasure to have provided a smooth trade-in experience. Come back again soon if there’s anything else we can do for you or your new vehicle! - Eli Saba, General Manager
New Sentra
by Richard Thayer on 04/29/2022Rich Beatty was upfront, no high pressure and made the car buying experience simpleHello! Thank you for making us a part of your day. Our team really enjoyed treating you to a low-pressure experience you were looking for. We are happy to have helped you obtain a vehicle you enjoy. Come back again soon if there’s anything else we can do for you or your new vehicle!
Amazing Experience
by Steve Z on 04/01/2022The entire experience was smooth from start to finish. Our salesman Buddy was great. Felipe on finance was also great to work with and very helpful. We will definitely be coming back for our next purchase.Thank you for leaving us a review. We are glad to have provided a helpful and courteous dealership experience. Please come see us again if there is anything else you need.
Good Service
by K on 03/31/2022This dealership are knowledgeable and nice to work with, they work with you and give you the best advice to help with your purchase. Based on my experience with them, I can reccomend them to my friends and colleagues, keep up the good work.Thank you for taking the time to leave us a review. We are happy to have provided a knowledgeable and professional sales experience. If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon!
Trey is the man!
by Jeff H on 03/15/2022From the moment I contacted the dealership it was a positive experience. I got a great deal and Trey was awesome.Thank you for coming to visit us. We appreciate your great review. Our team was glad to have helped you get a car you enjoy. Please let us know if there is anything else we can do for you.
Above and beyond customer service
by Julio on 02/24/2022Great customer service at this location. Kason and Adam are great employees that will treat you with dignity and make feel that they’re there to help you find the vehicle you want and the type of options available.Thank you for the positive review! I will make sure they get the recognition they deserve. It was our pleasure to help you find the vehicle you were looking for. We hope you will continue to come to see us in the future!
Ollie is the best salesmen I have dealt in a long time. He's the best!!!
by Artie on 02/21/2022No nonsense they take of business in a short amount of time.Thank you for your great review. Our team was happy to have given you a wonderful experience at our dealership. Please let us know if there’s anything else that we can do for you in the future.
Jacob is awesome
by Britney on 02/11/2022Had a few setbacks when getting the deal done on a trade in due to the first salesman I was assigned to. Came back in and sat with Jacob and he was able to easily and quickly take care of the issues and walked out of the door no problem.… The first salesman Julian was young and fun but as you may know that can not always be a great thing. He made the experience of getting in a new car seem easy because I myself am on the younger side and it was easy to connect. The downfall was the buying process, I feel he didn’t listen to my needs and wanted to just get things done in his way which led to a few bumps in the road. But I was able to get it all taken care of when they switched me over to Jacob. So thank you Jacob for making it easy to finally close the deal on my new car!Thank you for reaching out. It’s good to see that your overall experience with us was a positive one. We want all of our customers to feel taken care of before, during, and after their purchases. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience.
Great salesman and finance manager.
by Martha on 12/30/2021Excellent service, Vadim explained me everything about my new car. He was very thorough in showing all the features of my vehicle . He even set up my phone to connect to my vehicle. Felipe helped us in resolving an issue with the bank. We… are very thankful for his assistance as well.Thank you for taking the time to review us! I will make sure they get the recognition they deserve. Our team was happy to assist you however possible. We hope you will continue to come to see us in the future!
Great experience
by James on 12/18/2021Rich was great, the finance department was great and the company was great with my wants and needsThank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future!
Larry H Miller Nissan mesa
by Excellent service on 12/10/2021Issac was super helpful and very professional. Sam the general manager was extremely nice and he made us feel at ease.Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road.
New Rogue
by Lisa on 11/20/2021I really like my new Rogue, I just need to get used to where everything is. The one drawback is how long the process takes. It would be great if they could cut the time in half, however, Jared did a great job getting us a good deal.We are happy to hear you like your new car, but it's unfortunate to hear that your car buying experience has taken longer than expected. We try our hardest each day to provide a quick and easy sales process for all of our customers. If you have any additional questions or concerns please don’t hesitate to give me a call.
2022 Frontier purchase
by Maria on 11/06/2021Friendly and knowledgeable sales personal we are happy with our purchase. It was easy to purchase from this dealership from the sales person, sales managers and finance department.It's great to hear from you, Maria! We appreciate your excellent review and hope to work with you again soon.
POOR SERVICE
by Debra Barnes on 10/09/2021I purchased a 2016 honda civic on 06/09/21. Today is 10/9/21. I started having issues with the vehicle the first month. Starter went out. I was stuck on the side of the street for hours until I was able to get the car moved back to my… place. Mind you I contacted this dealership multiple times to let them know the car had quit.No one responded back to me. I also went to the dealership to tell them. They all acted like they were all with amnesia. I spoke with the sales manager and told him what was going on. He gave me his personal mobile number and told me to contact him should this ever happen again. It took them 3 days to get a tow truck to come get the cat from my place. The same day the tow truck picked the car up, the dealership called me several hours later and said the cat was ready. The next day the car quit again. So again another tow truck and....same phone call saying the vehicle is ready. I told them I should not be having these issues with the car and barely had it even the month at that time. I told them they need to keep the car and do a thoro check to make sure the cae will not quit on me again because I feel they are giving me the run around knowing it is a huge issue with the car and it will soon quit for good. Ans I will leave it where it's at. They kept giving me the rum around. The air went out. The car quit again, this time the engine light is on. I waited until it would start again and took it into the service department again and the service guy said the check engine light is not an good sign. The same guy texts me less than 30 minutes later of having the car and says due to the coding of the check engine light, the car would need to go to a honda dealership. I have my sister follow me to the superstition springs Honda dealership and the service guy tells me the car warranty ended at 60,000 miles. Now when I purchased the car it was at almost 67,000 so HOW can I add 60,000 miles on it within the time frame?? I told him the service guy said in the text message (which I showed him) I'm covered until the car reaches 80,000 miles. He said that is not true. I then told him this is a bunch of BS. I contacted the dealership and told the service guy I knew they were going to do this all along. String me along without fixing the issue in the first place. Even tho they knew what was going on. I am now in the process of contacting the attorney General, and seeking a lawyer. This is unacceptable..im.not made of money and just because I am a female.. ?? Doesnt mean I will be taken advantage of. They knew all along the car was garbage, which is the reason they never fixed the car in the first place. They just led me along. So please listen...do NOT purchase a cat from this place. Its the most horrible experience I have ever had. I gave the eating 5 stars the day I purchased it..BIG mistake. They dont even deserve a 1 rating. I had to enter the 1 in order to leave a review.Quick, honest, and caring.
by New Leaf Owner on 09/19/2021Quick, honest, and caring. The sales team knew what I was looking for and contacted me the moment it was available. The process was totally up front and efficient. Never go anywhere else. It would not be possible to get service like this… from any other dealer. Thank you!Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Eli Saba, General Manager
Nissan Rogue
Nissan Frontier
Nissan Pathfinder
Nissan Sentra
Larry H. Miller Nissan Mesa is one of the leading Nissan dealers in Arizona. We think you'll find that we provide the best customer service around. We're all about creating the best-ever car buying and/or vehicle service experience for every customer, every time. It's the cornerstone of our Larry H. Miller mission - to be the best place in town to work and the best place in town to do business.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thank you for your wonderful review. It was our team's pleasure to have helped you get your first vehicle. We are glad to have given you the great customer service you deserve. Please let us know if there is anything else you need.
by Eli Saba on 09/20/2022