Flagstaff Nissan
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Customer Reviews of Flagstaff Nissan
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The following reviews are more than two years old. They are not included in the overall rating.
4 service reviews
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Oil Service, any service buyer be aware!!
by Joana Doe on 06/15/2021Service or Oil change buyer be aware!! bought in for oil change & waited 3 hrs because they decided also to fix a recall unauthorized by me instead of 1 1/2 as told. I was billed tripled instead of 1/3 which they fixed. I mentioned my… steering wheel fluid was low when I was paying to leave & technician came in to check after they finish it off? Not surprised he top the fluid then, my windshield fluid was down to zero and because I din't mention it stayed empty, wow this is a OIL change service when all of that is checked!They put light gray!! silicone on my hub caps & it ran into my new tires & doesn't come off. Called Rachel the manager & all the excuses was given (yep, my fault)which was rude the unawareness and severe cover up of situation which can lead to someone motor getting blown up if they "forget" to top important lubrication oils. STAY AWAY!! I'll never return after years of being faithful, obviously these people don't care as you can see the low start review.Dishonest and Shoddy Work
by Neveragainsubaru on 02/14/2019updated 02/20/2019The Forester we bought there was burning a huge amount of oil. They concealed this. It was subject to a class action law suit settlement. They did everything they could to worm out of it. The told us we needed work done and quoted almost… twice as much as market rate. We did not need that work. They broke the dipstick off in the engine and will not take responsibility. They are out for a quick buck, they don't care about customers or their safety. I will never do business with them again and I went from planning to buy a brand new Subaru to shopping for a Honda.Very Good ,recommended
by mkeith002 on 06/10/2010My husband and I went on a cross country road trip to the Grand Canyon. After traveling over 3500 miles we contacted Planet Subaru for an oil change and to check over the car for the retrun trip back to the Northeast. . Not only were the… staff friendly but also accomadating. They did a great job and with a coupon we found online, we got very affordable service. We would highly recommend this dealer for service.Try to avoid
by phxrat on 11/28/2008I have been going to this service department for a vary long time and have a "VIP" status with them. I use that term loosely because if this is how they treat their VIP's I would hate to see how they treat everyone else. Three times my car… went in for routine maintenance like oil changes and what not and each time it came back to me with an alignment issue. When questioned about it the first time I was told they were closed I would have to come back in the morning. The second time I was told it could make it to phx. The last time was the we didn't do it so you would need to have it looked at again. That is relatively funny because I had them replace my tires. What kind of dealership tells their customers it can make it somewhere else take it there. Do yourself and your car a favor and neither buy nor have your car serviced there. Their service techs are rude and condescending to everyone that comes to their window, and their soul goal is to sell you something you do not need. The only time they are nice is when a female in a skirt pulls into their shop, other than that expect to be mislead and mistreated. I do not understand why they treat their customers this way, but being they are the only place that sells these cars in flagstaff they feel they can do this. oh and by the way they take customer cars home, when its not necessary like to try and replicate an noise or something. keep an eye on your miles and gas gauge with these people.
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