Customer Reviews of AutoNation Honda Chandler
Bought used
byon 04/15/2024
I had an excellent buying experience with Bruce at Auto Nation Honda in Chandler. I found the vehicle on line and approached them to get a look at it. Bruce never pushed but simply listened to me. Once I made up my mind this was it, he and the team there went to work pulling all the details into place. It was a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/08/2023
Jimmy gave me an awesome experience. He explained different things to me and could not have been nicer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 12/04/2023
Our service advisor was Brandon and he is always a pleasure to work with. He is always ready to listen to our concerns and addresses them right away. Thanks!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 12/01/2023
Experience was efficient and fast. Mike Colbert son was my advisor . Printed out and explained everything in detail . Gave quotes on future services also. Another thing Mike did , he helped me and my wife jump start our 2nd car which died in the parking lot . Very helpful . I will be using Mike for my service advisor in the future
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love The New Car And Salesman Was Great
byon 12/01/2023
Purchased a new civic and so far it’s been great minus 2 days laster the trim between the driver side door and back passenger driver side door is starting to peel. Hopefully we can get it fixed soon
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not happy
byon 11/30/2023
I bought a new 2024 Honda CR-V hybrid. The car is fine. The sales person, Byonna was great. The financial guy, Mo, wasn't great, he was too pushy. He tried to sell me 'their' warranty package for 30 minutes. I should have walked out. He couldn't understand why I said 'no'. He even got another guy in to try and sell me their warranty package. He couldn't understand why I said 'no'. They both kept pushing. Mo mentioned he had a coupon to help with the warranty package, still pushing, and hard too! I won't recommend this dealer to any one.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst Finance Department Ever
byon 11/30/2023
---Stay Alert & Pay VERY Close Attention--- When it comes to the finance department, stay alert. They will distract you with personal questions and attempt to get to know you. After pleasantries, we discussed GAP insurance, I declined coverage and stated that I would go through my own bank with any extras related to insurance. The finance manager I worked with, Abel Valencia, somehow added a $3900 package to my total. I signed everything electronically, and he slid a paper across the table asking for my signature while we discussed our family dogs. I signed without paying attention, thinking I was in the clear after declining all packages. I take full responsibility for not paying closer attention to what I was signing, as I should have read everything again before signing. After 3 days, I went online to my bank and saw that the loan financed was much higher than what I had originally agreed upon. So, I called right away to get it cleared up. Since their policy is 200 miles or 5 days to make any changes or if you have buyer's remorse, I made it in time to cancel the coverage. Since Abel was off on the day I went in, I was put in the hands of Oscar Hernandez Ramos. After walking back to his office, he made it a point to let me know that the coverage I was returning was the best they had. After I stated that I didn't want it and I would find it elsewhere, he proceeded to say, "so you want to pay out of pocket to fix your car if something happens to it", I replied, "yes". We sat there in silence as he prepared the "paperwork" (one sheet of paper showing the coverage was canceled) This was on 11/8. My bank still hasn't received the funds or any documentation stating that the funds will be returned to them. I called Oscar on 11/17 and left a message for him, stating I have been in communication with my bank, and they haven't received anything. I asked Oscar to please call me back. Fast forward to today, 11/20, I called again today, and no one answered. The phone just kept going back to the greeting message. I have yet to hear back from anyone regarding my refund and it's been 22 days, multiple phone calls and multiple messages. I even email my sales guy asking for more info on Oscar, he never replied.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
30,000
byon 11/28/2023
I came in for maintenance A127. Brandon explained what was going to be done and about how much it was going to cost. The service was extensive and only took a few hours. Easy!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/19/2023
Price for oil or labor just for oil change should be lower one or the other. I might as well go to those quick oil change places for $ 25-30 compared to $90 for same service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you, Monti for an exceptional customer service experience.
byon 11/17/2023
I recently purchased a vehicle from AutoNation Honda Chandler and couldn't be happier with the experience. From the moment I walked in, we were greeted with a warm welcome and incredible customer service. Monti, my sales associate, was particularly exceptional in his approach. He was knowledgeable, friendly, and patient with us as I and my son asked me many questions. He went above and beyond to ensure we found the perfect car for our needs and budget. Even after the sale, Monti provided support and answered any additional questions. I am genuinely impressed with the level of service I received from Monti and the entire team at AutoNation Honda Chandler. They have earned a customer for life.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Interaction
byon 11/16/2023
Service done quickly; advisor very knowledgeable, helpful and communicative
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honest people
byon 11/16/2023
Took the car in due to the B123 maintenance light. Turns out, we didn't need the trany flushed since it was done previously, by the previous owner. AutoNation Honda was honest and didnt gauge us for something we disnt need!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Efficient, Friendly and competent Service
byon 11/15/2023
I managed to lose the key fob for my new Honda Pilot. I contacted Auto Nation and within 3 days I had a new fob ordered, programmed and was out the door. Very comfortable svc waiting area, The programming took a couple hours, but everything works as it should.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on our 2022 Honda CRV Hybrid.
byon 11/14/2023
All went well and our service representative did a great job. Was very courteous, professional and made sure all our questions were answered. The service met our expectations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleasant experience
byon 11/12/2023
The service team is well organized and efficient. My car has not had any issues since the maintenance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Consumer
byon 11/10/2023
Took my car for oil change and tire rotation. AutoNation also states they will check fluids. After the work was complete, I received a print out reporting that a series of work was completed and fluids checked signified by an x. So… the report marked an x that windshield wiper fluid had been check and was in sufficient supply. Before the itemized bill and services were given to me I checked the windshield wiper fluid container and it was empty. Auto Nation Honda Services have deteriorated and integrity questionable. When a company check marks that they completed a task that they never did, it makes me me wonder what work was completed? If you don’t complete the little tasks (adding windshield wiper fluid) How do I know you completed the other major how do I major repairs?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
New Pilot
byon 11/10/2023
We recently visited Auto Nation Honda in Chandler to upgrade our Pilot lease. Over the last 3 years inflation and the interest rate hike left prices way higher than we were expecting, but Joaquin kept working for us to get us a deal we could stomach.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 11/09/2023
I recently had my 2017 Honda Accord Hybrid in for service. Your Service Manager and service personnel were very profesional and listened to my concerns. We have tried another Honda Dealer in town and was very disappointed in their service. We will be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda Pilot purchase
byon 11/07/2023
Staff was friendly and helpful. Jason, my salesman, drove to Phx to pick up my car and went over the operations of the vehicle carefully. Finance piece took a very long time. Mark in finance was nice and thorough though.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/07/2023
David Nagel is always upfront and communicated throughout the work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Basic service
byon 11/05/2023
Basic service. Timing was good and service competent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall Repair
byon 11/03/2023
There was confusion pertaining to the appointment I made for the repair. Danny went above and beyond to find a someone to help me. David made sure my car got in that day. I truly appreciate both of their efforts and customer service. This is my first Honda and I won’t forget this visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments