Earnhardt Honda
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Customer Reviews of Earnhardt Honda
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Great service
by Blanca Padilla on 05/04/2025
Jacobo did a great job and answered all my questions.please ask for him will make sure your experience exceeds your expectations
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The following reviews are more than two years old. They are not included in the overall rating.
507 reviews
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Disgusting experience at Earnhardt Honda
by Scott on 07/27/2021Shame on Earnhardt Honda, and your attempt to rip this retired veteran off!! Just thinking about the experience disgusts me. I recently (17 July) filled out the KBB info for my trade-in on the Earnhardt Honda website, and received a value… of $34,525. Within 10 minutes I received a call that went to voicemail regarding my trade, and my interest in a 2021 Honda Accord Touring. The next day I took my car in for inspection, and to test drive the exact color and trim I wanted to buy. The asking price was acceptable, and they were willing to drop the dealer add-ons from roughly $2,500, to $995 which I could have lived with. In all fairness, I did want the car for about $500 less than they were asking, but who doesn’t haggle their heart out when buying a car (especially when you know the dealer’s true cost). While this was going on, the sales manager (Sam James) had inspected and driven my car, and came out to talk to me. He stated we can offer you $31,000 for your trade, which stunned me. He stated they don’t use KBB to value trades, they use wholesale value. He went on to say that wholesale value of my car is $31,000 to $35,000, and that 31K was the offer. I asked why do you have a KBB car evaluation on the Earnhardt Honda’s website, when you have no intention of honoring it, but I didn’t get an answer to that. My vehicle is a 2020 GMC Acadia Denali with 15k left on full warranty, and zero scratches, dings, or dents, to include all weather floor mats throughout since the day I bought it. Believe me, I’d keep it if my job commute hadn’t doubled in the last 6 months which requires better gas mileage. A big thank you to Bell Honda who inspected my car the next day, and immediately offered $35,000, unfortunately they couldn’t get the color and trim I wanted for 6 weeks. I did find the exact car Earnhardt had at AutoNation Honda of Chandler for $260 less with no add-ons, and to top it off, they inspected my car, and offered $35,500 on the spot. Again, thanks to Bell & AutoNation Honda for being fair and honest dealerships to work with. As for Earnhardt, I just don’t understand how a business could be so deceptive and dishonest. I will spread the word about my experience, to include a letter to the Luke AFB legal office describing my experience. My hope is that no military member, active or retired, (or anyone for that matter) falls victim to Earnhardt Honda’s shady tactics. Scott CarmackThomas D. was a great salesman he helped me greatly!
by Isaiah on 07/17/2021They’re very flexible and helpful and will try their best to give you the best deal.Best customer Service!
by Awesome Service on 06/21/2021Jose Melo was just wonderful he was so patient with all of my questions and just appreciate his attention to detail with all of my concerns! 10/10 would recommendThank you!!!
by Thank you on 06/13/2021I had a great experience at Earnhardt Honda. I decide to come in because I found two cars that caught my eye online and was excited to see in person what I had found. My call to the dealership was met with a friendly invite to come in for… an appointment with Thomas Daniel's. Thomas was friendly and ready to show me what I found online and within the first 30 minutes of being on site I was test driving just what I asked for with no pressure or excuses about not having on site anymore what I had seen. When choosing my car I was in no way pressured to purchase the more expensive of the two and Thomas actually thought my choice was a great find, and yes I chose the better deal. Thomas and the staff were very friendly and took good care of my father and I as we waited to complete the paperwork, we even had some great hotdogs and hamburgers while we waited that Earnhardt made for all on site. I was completely satisfied with my visit and my purchase, thanks again to Thomas and all those involved.Earnhardt Honda CRV Purchase May 2021
by Brad Golich on 06/01/2021We had an excellent experience purchasing our 2021 CRV from Earnhardt Honda in May 2021. From requesting a quote online to driving away with our new car, everyone was easy to deal with, extremely professional and very helpful. No hassles… and no pressure! Joel Langer and Tom Daniels who handled the sale were both excellent as was our finance person. Thanks to everyone for a great experience!Blew my socks off!
by Stephanie Little on 05/31/2021I’ve been a customer here for years and they did not let me down! Took my daughter in to purchase her first car, which can be scary and overwhelming. Kelly Parker was so helpful and patient explaining all of the messy details. The GM was… amazing and gave her a great experience and huge smile on her face as she drove her first new car purchase off the lot. Go see Kelly for your car buying needs!Most refreshing and simple auto sales experience
by Paul on 05/01/2021Purchase of my Honda Accord started with a very informative phone call, Several questions to me from Kelly, sales person, and the next thing I knew a new Accord was park in front of my house, my wife and I took an informative test drive,… and later in the day my new car was delivered and paper work completed at my kitchen table. Cant believe the ease of a car purchase from Earnhardt Honda.Friendly honest dealership!
by James Burton on 04/26/2021There are absolutely no hard sell tactics at this dealership. The don't ask to hold your keys or your identification documents.Will by a Honda again
by Blanca Figueroa on 04/24/2021Mr Jose Melo made the process of buying a new car very easygoing and is very professional and helpful, wil recommend him and Honda to all my family and friendsCar Purchase at HOnda
by Maria Magistrado on 04/12/2021I am very satisfied with the transaction with Earnhardt Honda purchased a Honda HR-V through the very energetic agent Mr. Jose Melo, He is very approachable and helped us throughout the process. The transaction was very smooth and easy.… Thank you so much for all you do. Will recommend to family and friends.Leased and financed in one evening
by Kassandra on 03/17/2021updated 03/23/2021Jose M. Was great to work with and very helpful. He not only helped me get my end of lease financed, he helped me get a new 2021 leased. He worked within my budget and helped me feel confident in the purchases.Buying Ridgelind
by Dennis I s on 03/20/2021The salesman was pleasant, but needed to learn more about the vehicle information. The salesman manager new the vehicles. He iritated me by his mannerisms about Jewish people. As an atheists, I found this unprofessional.Luck of the Irish?
by Vicki on 03/19/2021Found Joel Langer and Leo Terrell wonderful to work with. Not too much pressure to buy and a tremendous amount of honest camaraderie during the entire process. Financial people were nice but a little over the top! Over all, a pleasant… experience and I love “Paddy”, my new Passport !Kind & Professional
by Irma Sanchez on 03/13/2021updated 03/19/2021Kelly Parker in the Goodyear Honda Mothership is kind and professional. I didn’t feel hurried, or confused about my purchase. Easy to communicate with, Mr. Parker made sure I was all set and ready to drive my new car with safety and… confidence. I am happy I ended up getting a Honda, and thankful Kelly made the process smooth and easy.Micheal C gets it done.
by DF on 02/24/2021Bought a new Honda during the pandemic, could not have gone smoother....and a fair price too!Kelly gets it done!
by Justus Hyatt on 02/21/2021Kelly Parker was my salesman. He said he’s been doing this for years but you wouldn’t know it from his enthusiasm and genuine concern for the experience I had buying my new car. He should definitely look forward to visits from my friends… and family.Love my Honda!
by Love my Honda on 02/21/2021Joel Langer at Earnhardt Honda was terrific to work with. He was friendly and knowledgeable. He responded to emails/texts/etc almost immediately. He beat offers from other Honda dealerships. He made himself available to answer questions… after the purchase even on his day off. Would definitely work with him again in the future.Above and Beyond
by Juanita Brown on 02/16/2021Joel is the best salesman in the world , he's so kind and professional and would never disappoint you. He searched high and low for a vehicle that fits me.Life-long Customer
by YSanchez on 02/06/2021My experience with this dealership and their sales department has been the best I have ever had. Michael was to the point and straightforward about my options, as well as patient with me when I was choosing. I appreciate the friendliness of… their sales managers. I have now purchased two cars with Michael, I will be making sure my friends and family see him as well.2020 CR-V Lease
by Joland Randall on 12/19/2020First of all I would like to thank Thomas Daniels from Earnhardt Honda for his exceptional sales service. My wife and I started our search online for this vehicle and ultimately chose Earnhardt's. We had done business with them before so… we felt comfortable this time around to. I summited an inquiry about the CR-V and Thomas responded back the same day. I asked Thomas if we could handle the lease online without coming into the dealership due to Covid19. He said no problem and that he understood our concerns. Within a few days of our discussion, Thomas had delivered our vehicle to our home. He was very professional and knowledgeable. He went over the vehicle with us and demonstrated all of its functions. Within about an hour the paperwork was signed and the keys were handed over to us. This was the best car sales experiences we have had to date. Sincerely, Joland and Maryann Randall Phoenix,AZNew Civic lease
by Jim Hazelett on 12/01/2020Marcelino Chavez did an outstanding job on line and in person. I Leased a new civic for my granddaughter. Got the price I was after and was hassle free. He explained all the high tech features on car. Over all a great job.
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