High Country Toyota
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Customer Reviews of High Country Toyota
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6 service reviews
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Property Damage
by Haley on 05/12/2022In January, they came and picked up my 2021 Sienna for scheduled maintenance and moved the drivers seat back without moving the rear passenger seat back and causing damage to the rear facing car seat-the driver at the time is about a foot… taller than me. They had my car for over 12 hours and there were multiple marks all over the leather from pushing the car seat back from moving the seat so far back. I reached out to Larry, the now retired manager, and we agreed for everything to be handled at my next service. I have pictures to prove as well. In April, they took possession of the car seat and said they would write a check but still have not done so and now no longer responding. They blatantly disrespect homeowners and their property. They also don’t take FULL responsibility of their damages and driving over water lines while the homeowner is yelling for them not to, at first they took NO responsibility, even when calling a tow truck to get them out. The driver did say he was just trying to turn around and shortly after rolled up his window. Grass was just starting to grow too! This is the ‘courtesy pick up’. When they originally picked up my car, I informed them it had 71 miles to empty and offered to meet them at a gas station, they declined and said no big deal, happens all of the time, we can get payment over the phone. They returned my MINI VAN that I transport my children in, with 6 miles to empty and the closest gas station is 4 miles away. The driver that did all of the damage has been here before for maintenance pick ups. I also don’t recommend Libby or her giving advice on car seats. Dave is the driver and Jeff Wood said they aren’t responsible for anything. Dwayne did acknowledge some responsibility, but they need to take full responsibility in my opinion. Waiting for the water bill this month to see if there is any under ground damage from them.Maintenance
by Naillady on 02/18/2019Maintenance was quick and easy. Staff is abways friendly and helpful.Review
by TOYOTA2019 on 02/17/2019Well I find it funny how I just bought spark plugs from high Country ( they even put them on) the last maintenance or the time b4 last and they told me Saturday it's time for spark plugs and I need them??? (Someone obviously is not paying… attention) also some girl kept pushing to test drive etc.. while I was waiting on my maintenance I already said no several times and she kept on.(even followed me outside and asked the same thing after I had said no not interested... Why can't someone understand NO means NO....it was obviously way way to pushy and uncomfortable. Not to mention I was suppose to get just tires rotated -they did not rotate tires due to the condition of tires(I get that) but I had 2 coupons one for tire rotation 12.95 and for 20.00(one I was going to save for later).....the person told me give me the 20.00 coupon and we will call it even....but after I left and thought about it...that visit was only suppose to be 12.95 coupon for tire rotation (which again they did not do) So how could u take the 20.00 coupon when that visit would have been less and Noone explained how they charged since no tire rotation was done other than maybe for the inspection and refills but that was included with my less than 20.00 coupons before? ( so confused)...did not understand that. Oh and not to mention u talk to someone jist a few days before your maintenence and they tell u about your coupon for tire rotation etc...Also the waiting room has been moved to the opposite end of where u drop your car off which is just simply an inconvenience. To say the least was not happy at all on this visit and I have been a loyal customer there for over 10 years.Waiting.
by SDM8675309 on 11/25/2018Everyone was nice and service was good but I had to wait for almost 2 hours which I thought was excessive. Online it says 30 min or it's free but I wasn't going to push the issue.Recall
by Kubotajoe on 08/17/2018I received a notification of a recall on my Tundra. High Country's service department took my vehicle in and completed the recall immediately when I went to the dealership. They even loaned me a vehicle to complete an errand while they… worked on it. Very friendly and helpful staff.Have service work
by TruckTech54 on 08/01/2018They were good very nice.
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