Lexus of Mobile
Customer Reviews of Lexus of Mobile
Review type:
Easiest purchase ever!
by Kristin Boyle on 07/19/2025Hugh Mitchell was fantastic and so easy to work with. We live 3hrs from the dealership, and he made sure everything was ready when we arrived, walked us through the purchase and we drove away happy in about 2 hours! We thoroughly… appreciated the hospitality and friendliness of the entire team!Kristin, it is terrific to hear that Hugh and the team gave you such a positive car-buying experience. Thank you for choosing Lexus of Mobile and for sharing your support!
Excellent salesman, great dealership!
by Gavin Grove on 06/05/2025Very, very good salesman - Sim Pettway! Good pricing, NO pressure, just good customer service. Fair pricing on my trade, and regular, timely updates on the progress of the building of the vehicle we purchased. The tech took plenty of time… making sure we were familiar with all of the details on the workings of the car.Gavin, we're delighted to hear that Sim and the team at Lexus of Mobile provided you with excellent service and a smooth experience. Enjoy your new ride, we wish you safe travels ahead!
Great Experience from Start to Finish
by Bama75 on 03/12/2025updated 03/19/2025Me and My Wife had a Great Experience in search of a New vehicle at Lexus if Mobile. Salesman was great with a great personality. Salesman was very knowledgeable of the product He was selling and very helpful with Our decision making on new… 2025 Lexus TX 350 Premium.We're delighted to hear that you and your wife had a great experience at Lexus of Mobile! It's wonderful to know our salesman provided knowledgeable assistance with your new 2025 Lexus TX 350 Premium. Enjoy the ride, and thank you for choosing us!
New GS 350 F sport
by Mike on 11/02/2023Nice honest dealer, does what they say and make thing happen in a timely manner in difficult times.We appreciate your positive feedback, Mike. Thank you for your support of Lexus of Mobile!
Nice person ; easy to work with
by Philkat on 09/01/2023Helpful tech support and sales follow upWe are glad to hear that our team was helpful! Thank you for choosing Lexus of Mobile.
A little QC and effort would've gone a long way
by Bw on 05/16/2023My experience started out by buying a 2016 Lexus ES350 late April 2023. Took delivery of it and had to fix some minor things. Seemed like it was not a big deal until I had paint protection film installed on the front of the car and… discovered the front bumper was repainted. Again, no big deal but it was done so poorly the film wouldn't stick. When brought to the dealers attention, they said they didn't do anything to the car. Yet I signed a document they provided stating they had some work performed by a body shop to this car due to a small incident. The issue with it is the workmanship is not up to par. Paid to get it fixed myself. Got my tag transferred and tried to take off the temporary plate but they had forced the wrong size screws into it. One twist each and they snapped off very low into the barrel. Lexus has cylinder type tag screw fasteners that the 6mm screws go into. Can't drill and tap them either. About $599 later it was fixed. As to get them out I had a body shop use their welding torch to remove the cylinders from the deck lid. And as one would imagine, the heat from the torch ruins the paint on the finished side. It had to be painted. So they must have someone like the Hulk installing the tags. Lexus doesn't have a clip or insert to remove either to fix this issue. Wish they did as the design is quite poorly thought out. Don't recommend these guys at all.Best price from Mobile to Houston
by Keith P on 10/01/2022Best price and customer service. I can tell you are dealer not to waste your time going to Lexus of New Orleans. N.O. tried to tell me the value of my 22 GV70 dropped $2,000 value in 2 months. Not sure what they are tripping onGreat pricing and customer service are our goals, Keith! Thank you for the excellent review and for choosing Lexus of Mobile - we'll be here if you need us down the road! Take care!
Lexus RX 350
Lexus ES 350
Ford Explorer
Jerry, thank you for sharing a positive review of Lexus of Mobile!
by Lexus of Mobile on 08/25/2025