Lexus of Mobile

My experience started out by buying a 2016 Lexus ES350 late April 2023. Took delivery of it and had to fix some minor things. Seemed like it was not a big deal until I had paint protection film installed on the front of the car and discovered the front bumper was repainted. Again, no big deal but it was done so poorly the film wouldn't stick. When brought to the dealers attention, they said they didn't do anything to the car. Yet I signed a document they provided stating they had some work performed by a body shop to this car due to a small incident. The issue with it is the workmanship is not up to par. Paid to get it fixed myself. Got my tag transferred and tried to take off the temporary plate but they had forced the wrong size screws into it. One twist each and they snapped off very low into the barrel. Lexus has cylinder type tag screw fasteners that the 6mm screws go into. Can't drill and tap them either. About $599 later it was fixed. As to get them out I had a body shop use their welding torch to remove the cylinders from the deck lid. And as one would imagine, the heat from the torch ruins the paint on the finished side. It had to be painted. So they must have someone like the Hulk installing the tags. Lexus doesn't have a clip or insert to remove either to fix this issue. Wish they did as the design is quite poorly thought out. Don't recommend these guys at all.