Land Rover Birmingham
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Customer Reviews of Land Rover Birmingham
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The following reviews are more than two years old. They are not included in the overall rating.
6 service reviews
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Mrs. Robinson
by Arobins on 08/29/2018updated 09/06/2018Lea Mann was wonderful to work with during the servicing of my car. He paid special consideration to my timing needs and made sure I had multiple rides. He made servicing my car at Land Rover easy.SERVICE ON NEW RR SPORT
by Michelle on 07/13/2018I had to have the plastic covering over my gauges and a transmission plate replaced on my brand new RR Sport. I was very nervous that I may have purchased a vehicle with a lot of problems but the service dept took care of me promptly and… fixed everything in a timely manner.Service
by Bamagu1 on 05/24/2017updated 06/06/2017Service representative was ready for me when I got there. A nice clean new loaner vehicle was ready for me. All service was done in a timely manner and my car was ready when promised.Wonderful customer service
by Kendrick6 on 05/12/2017updated 05/22/2017I had the pleasure of having Mr. Gerald Seaborn as my service rep. Not being new to having my car serviced at this location but it's definitely my first time feeling as if my needs were met.Excellent Customer Service.
by Laundryman on 03/23/2017updated 03/31/2017No waiting when I arrived to the dealership. Had me back on the road in a loaner quickly. Vehicle was ready when expected.Beware of Price Gouging
by drsdavis on 06/27/2014Whenever you take your car in for service, you expect the normal price hikes. We have all experienced this and accept this as part of owning a vehicle. However, Jacquar Land Rover (of Birmingham) takes things to an entirely different… level. When I called to complain about my husband being charged $300 to replace a battery in our car, their explanation was that "they provide great service". My response: "Really?" You are not providing great service to your customers when you inflate prices that are just ridiculous. Everyone on the planet knows it should not cost $300 to replace a battery in a vehicle. And...that was not the best of the story....my total bill was $472...why? He got an oil change too. Unreal. So...they charged us $472 (close to $500) for a battery and some oil. Yes....I have to agree....great....great service!!! But the problem is this....it was great service for your books...not mine. Thanks. We will not be back and will continue to tell our neighbors and friends in the Hoover area not to seek what you (not your customers) call "Great service". I hope the extra $250+ you made off this single customer was worth it, for although my husband and I make a good living, we don't like the feeling of being "ripped off", nor do we appreciate any business in our vicinity "ripping" off our neighbors.
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