Land Rover Birmingham
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Customer Reviews of Land Rover Birmingham
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8 sales reviews
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John Mango
by Kim potter on 02/18/2025Phenomenal experience buying my Range Rover. Top notch service from everyone. Extremely knowledgeable and patient with explaining new features. Couldn’t have been more impressed.Buying a new Land Rover in Birmingham
by Lovemy110 on 02/03/2025Drove off the lot today in my new Defender. My sales professional was incredibly patient and knowledgeable. We essentially had a 2 month long conversation (I was the speed bump) that led to a very comfortable and exciting day. Thank you… John Precise!Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Land Rover Birmingham F Pace
by Leanne65 on 01/07/2025updated 01/14/2025John and Jordan could not have been better. They took great care of my needs and wants.We’re so happy to hear about your positive experience! Your feedback means the world to us.
2025 range rover
by Price Bishop on 12/20/2024updated 12/27/2024Excellent transaction, the sales team were very knowledgeable and very helpful.Price, we are so pleased you enjoyed your visit to Land Rover Birmingham! We look forward to your next visit! Take care!
Excellent Experience
by amatheny on 10/24/20245 star rating and could not be more pleased with our experience purchasing a CPO Range Rover Sport. Would recommend this dealer to anyone interested in. Land Rover vehicle.Hi, we are so pleased you enjoyed your visit to our store! Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit!
Leasing a New Range Rover Sport
by Cynthia on 07/19/2024I had a very good experience returning my car and leasing a new vehicle. Everyone was attentive and made the process run smoothly despite my many questions. In addition, the Loyal Customer Incentive along with the Lease Incentives on the… new RR Sport made the decision to lease an easy one. I would definitely recommend this dealership and the John Precise to my friends and family.Cynthia, we are very happy we could provide you with a positive experience! Thank you for taking the time to let us know how we did. Take care!
CEO
by Carguy7 on 04/11/2024The Range Rover HSE arrived the dealership before promised. The paperwork was ready when I arrived to take delivery of the vehicle. Everything was explained to me and I received instructions on the onboard computer system of the car. It… was a great experience. Great job guys.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Awesome service
by Roger Lewis on 03/28/2024This is our second time purchasing from Land Rover of Birmingham, AL, after previously dealing with Hennessy in Atlanta, GA. While our experience with Hennessy was quite positive, it wasn’t until we worked with the Birmingham team and John… Mango that we truly realized the heights of dealership service. They've set a new standard for what we expect. We wholeheartedly recommend them if you’re looking for an exceptional car buying journey.Roger, we are so pleased you enjoyed your visit to Land Rover Birmingham! Thanks again for the recommendation, and have an amazing day!
The following reviews are more than two years old. They are not included in the overall rating.
5 sales reviews
Land-Rover Birmingham
by Deborah on 01/23/2019I ordered my 2019 Range Rover Velar R-Dynamic with the help of the Birmingham dealership. The way they handled my order with all my requirements and options, they made sure I received the perfect Velar for me.Horrible Experience!!!
by JesstoBama on 08/24/2018So far my experience has not been pleasant and it is getting worse as we speak. I bought 2016 Truck from them, its not their branded vehicle, but it was a great deal and just what I wanted. Upon test driving the vehicle, the salesman and… myself noticed a vibration. He assured me that he was aware and it was just an alignment and they would fix it. After falling in love with the physical appearance of the vehicle, I proceeded with the purchase. After I purchase the vehicle, they detailed it and broke the window panel. He was going to disregard this and not tell me. I got a few miles up the road and started to rattle and almost come off, so I came back and they glued it on temporarily and agreed to order the part and fix it. No problem. Well after driving the truck, the vibration worsened. I couldnt get my salesman to call me back or anyone for that matter. I was told to call Erin and she would set up the service. I talked to Erin, she said no, thats your salesmans responsibility. So after feeling like the truck was going to completely give out, I stopped by a dealership that sales this brand truck and they told me that based on the symptoms given, the torque converter was bad. So by this time I am panicking and still cant reach anyone. I finally text my salesman and he told me to meet him at the dealership at 9 on a Friday. Im late for work getting there and hes not even there. I text him and tells me to find Dan. So at this point Im walking around the dealership looking for Dan. Shouldnt he be finding me? Im the customer. I finally get someone to tell me that Dan is on the lot and he will be with me shortly. Dan and the technician drive the car AFTER I tell them what Ive alre found out and they agree that the torque converter needs to be replaced. They have now had the truck for over a week. No one had called me to update me or anything until I called them. I then tell them since we have discovered that the Truck didnt just need an alignment, that I would like to take it to have a comprehensive check at a dealer that specializes in this type of vehicle at their expense(which is only $130). After speaking with Floyd, sales manager, who tells me we arent responsible for something that happens 5miles down the road. Clearly hes just being the big guy cause he apparently isnt familiar with the situation. This didnt happen 5miles down the road. Your salesman knew about it upon test driving. I then speak to Lily, another manager, who is very condescending and sarcastic in telling me that their technician can check the vehicle. But their technician apparently overlooked this issue, so why would I want him to check it again. She then gets really nasty with me and over-talking me , so I tell her that I would seek legal advice or go another route. She tells me well you dont have to call me back then and hung up the phone. She didnt try to compromise or save me as a customer, just basically told me to do what I wanted to do. They have basically secured my funds and could care less about whats going on at this point. Also, the finance manager, was very unprofessional after learning that I had my own financing. He promised me better rates and after he couldnt get them, he didnt say anything else to me. Didnt tell me the results of his findings or anything, just proceeded with finalizing the transaction as if nothing happened. Maybe they are better with their brand vehicles and customers that they like, but my experience has been unsatisfactory. I didnt expect it to go this way because before they got my money, Barrett, my salesman, was so nice. And just to add, he has yet to call me or follow up on any of this. I guess he has gotten his profit and done his due diligence. I dont recommend anyone doing business with them based on the experience I have had. **UPDATE** the vehicle is back in the shop with the same issue. I decided this time to take it to a dealer that specializes in this make.Consumer
by Kmillender on 03/23/2018updated 04/03/2018I had a wonderful experience at Land Rover Birmingham. My salesman, Darrell was professional, relatable and honest. The Gm there, Lily was kind and thorough about the process. I highly recommend taking your business here. When I'm ready… to buy another Rover I will definitely return. Loving my SUV.Buying car
by 1lakehouse on 05/09/2017updated 05/22/2017My salesman was Daniel Manley an he has helped me on my last 4 Range Rovers. He goes above an beyond to help out in any way he can. Would not buy a car without him. David also did my paperwork an was very through an helpful in every way.Above and Beyond Service
by StacyLovoy on 07/06/2016Barrett Carden and the team at Land Rover Birmingham went above and beyond the call of duty to help my family get the Range Rover we wanted at an exception value! Barrett made many follow up calls and helped my family get the car of my… dreams! We will be returning in years to come as well as other family members! Thank you Barrett Carden and Land Rover of Birmingham!
About our dealership
Kim, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
by Katie Witt on 02/20/2025