Serra Kia of Gardendale
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Customer Reviews of Serra Kia of Gardendale
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BUYER BEWARE
by jessica bryant on 04/27/20233/4 weeks I have had this car it has been at the mechanic for major repairs— hole in the radiator and crack in the oil housing to name a few big ones. Today I just found out it needs an entirely new engine. HOW DID THIS PASS INSPECTION?… Dealer is taking zero ownership of their NEGLIGENCE. DO NOT buy from Serra Kia Gardendale.My Optima
by Sheila50 on 04/09/2016My experience was very good. I told the sales lady what I wanted and she helped me with utmost respect.Salesman Gary T.
by dcreek1 on 08/11/2014I have recently purchased 2 Kia's from Serra with the salesman GaryT. I recommend you use Gary as your sales rep. Virginia H.Good deal, finally
by colhsljr on 04/25/2013updated 07/24/2025The sales team was polite and effective, but not particularly well trained. Per Edmunds, I submitted exactly what I wanted, was called back quickly, and a price was determined for exactly what I wanted. I drove to the dealer (35 miles), and… began to do the deal only to find out that the salesman did not know what was really on the vehicle. What he thought was included was not, and some of what was on the vehicle he did not know about. He tried to remedy the issues, but, alas, I had to return 2 days later to get the remaining "add-ons". All in all, we got everything we wanted for a very good price, but it could have been much easier and more efficient had the salesman known to compare our list with what was actually on the vehicle he wanted to sell me.Good men
by bhooks on 11/15/2013updated 07/24/2025One of the best sales experiences I have ever had.Great sales team,and the the big guy that does the paperwork was great.Gary T. was the best,told the truth and was all around good guy.
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About our dealership
Hello, Thank you very much for both your patronage and the time you took to provide us with your feedback. While I am sorry to hear that you had some minor issues, it is good to know that overall your experience was a positive one. If there is anything else you need, please do not hesitate to give us a call or swing by the dealership. We hope to see you again soon! Sincerely, Jackie Landers Customer Relations 205.949.5457 serrahonda_jackie@yahoo.com
by serrakia on 04/29/2013