Cooper Chevrolet Buick
Today 8:30 AM - 6:00 PM
Customer Reviews of Cooper Chevrolet Buick
Review type:
Great!
by Kip-Cha on 03/27/2025
My sales agent Wayne was incredible. He was very knowledgeable, fast, understanding and funny. I didn't have much expectations on what I wanted when I arrived, I actually low-balled myself by searching for something used but Wayne presented… me with a new vehicle and deal I couldn't resist. I arrived at 10 and was out the door with a brand new vehicle by 1pm!
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The following reviews are more than two years old. They are not included in the overall rating.
42 reviews
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Great service
by Wayne_lindsay on 06/28/2017Chris was very helpful in me finding the right vehicle. He showe me several and even had to hunt down that met my specifications. The dealership was clean there was a large selection.Wonderful!
by Redcruze2015 on 05/30/2017I was very satisfied with the service I got. My salesman was young but very nice and was very helpful. Came in to find a good used car but left with a new one because he got us a very good deal. I would recommend him and his dealership to… everyone.Keep up the great work,Bo!
by SHE2MELhhr on 05/04/2017Great greetings and service, friendly setting and greatly concern about servicing you well. Excellent in keeping you up to date regarding your auto service! And keep the cookies coming!Excellent Customer Service!!!!
by awynn3398 on 04/12/2017updated 04/24/2017Just bought a 2017 Malibu. The staff at Cooper Chevrolet were exceptional from the moment I walked on the lot. I will buy all of my vehicles from there from now on.Rating of service
by Chrisatmunford on 03/07/2017Abbie in the service dept is awesome, she goes the extra mile to make sure you get your service done in a timely manner and keeps me updated on any other problems foundFriendly
by vickywade on 11/30/2016I was met with a friendly smile and asked what they could do for me. The work I had done was quick and I was on my way.2016 Colorado
by ColoradoZ71 on 11/21/2016Sales person did not pressure me. He was very knowledgable and consistent. He listened to my concerns and questions.New vehicle purchase
by Dacman58 on 10/28/2016I had a great experience in buying my new Siverado truck. I would highly recommend this dealership and sales team to anyone in the market for a new or used vehicle.Love Cooper's!!!
by desigirl2008 on 10/01/2016Love Cooper Chevrolet! And especially Dave Henderson!! He's a great car salesman! Will always do business there!New Truck Service
by Chashinkle on 09/12/2016updated 09/23/2016The Young Lady made me an appointment. When I arrived they took my Truck back and did a oil change and rotated the tires and I was back on the road within 45 mins. ThanksGreat Service!!!!
by GodChaser on 08/22/2016updated 08/29/2016My service is always exceptional but I don't feel that I get the special attention that other customers get. Cooper had my car for 2 days and didn't offer lender car. When the car was ready for pick-up they were not shuttling. The system… seems to work for certain customers and I purchased my car off the showroom floor 8 yrs. ago and has been servicing there ever since. I believe my service is just as valuable as anyone else. Feeling like is established to work for certain customers.Ken Wood from Cooper Chevorlet in Annsiton Al.
by jeffreym6438 on 07/20/2016Wanted to say I had the best experience in buying a vehicle from Cooper and our salesman Ken Wood. Ken made sure we were getting what I requested and went over and above what I ever experience at any other dealership. I've also gotten a… call after a few days of having my new 2016 Silverado LT to see if there were any problems or concerns he could help me with. I will continue to deal with him and Cooper on all my service issues as I take my2014 Impala there also.customer service
by daryltoth on 06/30/2016I had refused to go to cooper Chevrolet because of some problems i had years ago. However, my daughter went to purchase a car and i went with her. We had justin as a sales rep and he is outstanding. I decided to purchase a truck but it… was not equipped with either GPS which i wanted but i could do without since Justin was so outstanding. However, after i found out that it did not have Bluetooth i told them i did not want the vehicle however i did find another one. I wanted to go through fort McClellan credit union however they were closed on Saturday so we decided to wait until Monday. When i came back Monday they had the paper work done for a higher rate than i wanted to pay and said that i thought that we were going to go with fort mcclellan and from there everything went down hill. The rep said the he did not indicated that we were going to wait to contact fort mcclellan and he than made the statement that i keep changing my mind on this transaction. I did tell the person that i thought his customer skills sucked and as a customer i had the right to get what i wanted. Me and the rep was not going to get along and he indicated that he had already did all the paperwork twice and at that time i told him that i did not want to work with him and they assigned me another rep who then told me that if i wanted to go through fort McClellan i should go there and get the check and bring it back which is what i did. I got 1.9% vs the 3.9% the rep had come up with some place. II purchased a bed liner cover but it was not in. I was told that it would be in Tuesday and Justine said that he would come to my house and pick my truck up and we agreed we could wait till Wed. He called me and told me that he could come and pick my truck up and i told him he did not need to and that i would come there. Which I did. When i got there i was told it was not in but it was on a truck coming in. I was told that i could come back at 8 am which i did on thursday. I got there and i was told it still had not arrived but it would be in Friday. I want to add the people in the service dept was really nice but when i arrived on Friday i was again told it was not in. needless to say it did not come in Monday or Tuesday and finally it came in on wed and took about 15 min to install. I do not think i will do business again with them even though i purchased 2 vehicles from them in 3 days. I also think that cooper needs to do some good customer recovery in this situation. I think the 5-6 days i was ran around was because i upset one rep and they were going make sure i knew who was in charge.pmk
by pmackri on 06/19/2016I was from out of town and their help was exceptional. I appreciate their customer service.05192016
by Duckett on 05/25/2016Charges are extremely high for work done. Service personnel are very knowledgeable, helpful, and efficient. BUT I really think you should lower your prices. Thanks for your consideration.Excellent
by tommynewsome on 04/27/2016I told Tim what I was looking for and he had it ready the nxt morning upon my arrival.No one does it like Bo.
by 2SexySwain on 04/25/2016Bo was a nice guy, he kept communication open while I waiting for my part to come In. When part was available Bo notified me & greeted me each time I came to service department. Go Bo you the man.Excellent customer service
by Evinswife3 on 03/30/2016updated 04/07/2016Justin Wade was our sales guy, and he was awesome! He answered all of our questions with a lot of knowledge. Everyone was really friendly! Thank y'all so much! I LOVE my car!!!great job
by krpock1965 on 03/30/2016updated 04/06/2016cooper Chevrolet worked with me to get my truck serviced in the very limited time frame I had. the service manager chuck was very friendly and helpful, and they got my truck in and out in a timely manner.Good service
by glennelect on 02/19/2016I took my truck in because it was running rough. The service department found the problem and gave me a quote to repair. They then had it repaired when they said it would be ready.Insurance claim on coolant fans,radiator, head gasket seal leak
by MissBuu on 11/03/2015updated 11/20/2015It took 20 day to fix my car and my car was treated like it was trash they didn't use anything to keep oil off my seats or on my floor. Plus they let the insurance adjuster tell them what to put on the paper work concerning what cause the… damage. And it was not true. Plus refused to give me copies of my paper work that I have rights to concerning my car and what was on warranty. If you need a trustworthy machanic. I don't recommend Cooper Chevrolet.
About our dealership
MissBuu, we would like to look further into your recent service experience offline. At your convenience, please contact Chad Pearson at 256-741-6510 so we may resolve these issues.
by chadpearson on 12/14/2015