Acura of Seattle
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Customer Reviews of Acura of Seattle
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Epitome of dishonest
by Momof2 on 06/08/202114 months after buying a used 2019 vehicle from this business, the transmission just went out. I cannot tell you how horrible this business was to purchase a car from. When we purchased the car, we had to fight to have them fix a basic… necessity and based on our own mechanics review of the car, we knew this dealership lied to us. Also, because my husband was at work, I was the one who had to talk with management. The manager told me that since I wasn't present for the purchase of the car, that since I am just the wife, I dont have any say in what we needed them to do to the car and that he didn't have to talk to me as a woman and would just talk with my husband. Please NEVER buy anything from this dealership. Especially used.Excellent Sales support
by Anish on 08/24/2020We visited the dealership a couple of times before making our final decision. Tim was extremely helpful in all our visits, explaining everything we needed to know about the RDX. The dealership took adequate measures for our safety, which… made us feel extremely comfortable since we were shopping during coronavirus times.Anish, thank you for this great review! We're so glad that we hit the mark for you during your time with us. We're also happy to know that Tim was such a big help! -Acura of Seattle
Best Selection and Customer Service
by Ben and Jody P on 02/18/2020We were in the market for a RDX and received great customer service from David in the Internet Department. He was professional, attentive and answered all of our questions. The sales process was hassle free and Erwin was a pleasure to work… with. Easily the best car buying experience that we’ve ever had. We’ll be sending all of our friends and family to David!My new RDX
by RDX on 12/28/2019I have been researching vehicles for several months. I had gone into Acura in Lynwood since it was close to the Lexus dealership and was knocking cars off my list. I did NOT enjoy my experience there at all and didn't want to take my… business there. I decided to try Tukwilla Acura. I immediately felt relaxed and was helped by Jonathan and Chris and Erwin in Finance. I had a great experience, felt taken care of and left with a beautiful Acura RDX. I will send my friends there for sure!Unprofessional and Frustrating
by Sebastian on 11/21/2019I owned a great 2005 Acura TL in my past and was looking to find another used Acura. My first visit to Acura of Seattle was unhelpful to say the least. My sales representative grew increasingly frustrated with me due to the fact that I was… looking for a used vehicle and not a new one. He kept on pushing me towards a new vehicle or lease. This ultimately led me to walking out frustrated and upset with the lack of help I received. The customer service was surprisingly unprofessional. I inquired online about a vehicle on “Edmunds”. A young determined sales representative from Acura of Seattle reached out to me. She grabbed my attention with the level of tenacity to find me a vehicle that would work. I came in again a few weeks later, found a vehicle and purchased it. Purely based upon her interest in helping me out. The sales manager offered me a price and APR I was satisfied with. The financial representative could not find a bank that would finance this vehicle (Good credit, but negative equity on trade in). That wasn’t the problem, the problem was that nobody was telling me anything. There was a strong lack of communication. I only found out I wasn’t financed yet because an automatic payment for my last vehicle came out of my account. This was frustrating because the reason for purchasing this vehicle was to save money. I made the decision to come in and get another vehicle because it was obviously the wrong one to try and finance. I found one quickly and we got to an agreement. After I agreed to purchase the vehicle I was practically forgotten. I sat there for awhile without any contact. Another customer test drove the car I already agreed to buy!! After I signed papers I asked about the car getting cleaned and prepared. No response. I got tired of waiting for hours so I went out to the car and I had to be the one to take off the stickers and advertisements on the windows (warranty disclosures, year and model stickers.. etc). The car was dirty on the inside and outside. The windows were very hand printed and gross. My sales representative was nowhere to be seen and I just drove off after waiting for another 30 minutes. I genuinely haven’t had a worse car buying experience. I caution anyone looking for a vehicle that’s used.Beautiful new vehicle
by Eydie on 11/05/2019Professional, informative and efficient purchase experience with Wally. His expertise and focus on my desires and requirements resulted in a very pleasant purchase experience.Thank you for the awesome review, Eydie! We work hard to meet expectations like yours, and we are so happy to hear that we hit the mark for you. Come back and see us soon! O'Brien Auto Group
Great car buying experience
by TonyaH on 11/05/2019I have been shopping for a car for more than a month and knew that I wanted a lightly used Acura MDX w/tech package. I was in contact with several local lots who wouldn't budge on price and had zero interest in teaching me about the… vehicles if wasn't committed to buying immediately. Last weekend I went to Acura of Seattle and met a young salesman named Anders Tonsmann who spent tons of time showing me multiple vehicles and diligently showing me features of each. Anders was extremely knowledgeable, patient, and pressure free. I ended up buying a certified vehicle that was a year newer than planned for what I believed was a great deal. I feel Anders and Jon Mendoza the sales manager worked hard to get me a fair deal without dragging it out or making it painful. I wouldn't hesitate to refer friends and family!Thank you for the kind words, Tonyah! We’re so happy that you had such a great experience. Let your friends know how your visit with us went; we would love to help more amazing customers like you! We are so glad that Anders was able to help you out! Thanks again! O'Brien Auto Group
Great experience!!
by Rock on 10/21/2019I had the best car buying experience ever!! Erwin glided me through a speedy sale and was very thorough, polite and very helpful. I would recommend Acura of Seattle for your next car buying experience.Great Dealership
by Adam on 10/13/2019Just bought a MDX here yesterday. Incredibly friendly and helpful sales staff. Very happy with the car and the overall sales experience.Adam, thank you for the five star review! We are so glad to hear that the sales team took great care of you and made the car buying experience an easy one! Congrats on your new MDX, we hope to work with you again in the future. Cheers, Bridget Z. | O'Brien Auto Group
2019 Acura ILX
by LD on 10/06/2019Chris was a great salesman that was very professional and friendly. Not at all pushy. Would recommend to anyone looking for a car at Acura of Seattle!LD, thank you for the five star review! We are so glad to hear that Chris took great care of you during your car buying experience. We appreciate your recommendation and hope to see you again soon! Cheers, Bridget Z. | O'Brien Auto Group
Awesome service
by Sue J on 10/05/2019We had been looking for just the perfect used car for awhile and Acura of Seattle had it! I contacted them them through the internet and they were amazing from the first contact to the moment we drove our car off the lot. We worked with… Mariam and with Chris who were both fantastic. No pressure, just a great experience. I would highly recommend Acura of Seattle and we will definitely be back next time we are looking for a car!Sue, thank you for the great review! We are so glad to hear that Maryam, Chris and the team took great care of you during your visit. We greatly appreciate your review and recommendation, and hope to work with you again in the future! Cheers, Bridget Z. | O'Brien Auto Group
Top rate service all around!
by Paul_B_206 on 01/30/2019I came in to look at a new vehicle after looking online. The salesman Dylan was waiting for my at the appointed time and we went right to it. Test drove and within 2 hours I was out the door with my new car. Everyone was so friendly and… professional. Dylan has followed up several times as have others from the dealership. I have never had such great service when buying a new car. Will never go anywhere else!Thank you for the wonderful review!
McKenzie kirkish was wonderful!! answered all questions and polite and fun to work with.would recommend him to everyone.looking forward to coming in soon for transmission boot. excellent service from everyone there.
I never shop anywhere else again! Terrific car buying experience!
by espressonut71 on 12/04/2018When I think of the car buying experience, I always say, I'd literally rather have a root canal than deal with car salespeople. We called and spoke with Edwin and set an appointment to see a very specific vehicle. We were told it would be… up front ready to go for a text drive when we arrived. Upon arrival, we were introduced to Edwin but he was with another customer, so we werehanded off to Preston. I thought, Yep, here we go... BOTH Edwin and Preston were terrific! Preston took great care of us. Edwin checkednin on us several times. Preston was a true professional. The entire car buying experience was super easy. The customer service was exactly what you'd hope for when buying a high end vehicle. The pricing, trade-in, finance process was seemless and definitely not the painful root canal I've always experienced. From start to finish, the process was pleasant, friendly, and professional. Acura of Seattle, Edwin and Preston have a new customer for life!Thanks for taking care of me!
by Sue_Acura2019 on 10/29/2018Chris was so helpful from start to finish. He even responded to my concerns in text after hours on a Sunday. Love my new Acura RDXCongratulations on your new RDX and thank you for the wonderful review!
Very Professional Staff
by Edgewood_Man on 10/29/2018Our purchasing experience at Acura of Seattle was simple and easy with no pressure to buy. Chris Castro, Ed Rankin, Jon Stewart and the rest of the staff were professional and treated us with respect and honesty. They put together a… straight forward deal that worked well for us. We love our new RDX! Norm H.Congratulations on your new RDX and thank you for choosing Acura of Seattle!
Service is why I come here
by Rick123 on 09/16/2018I come to Acura of Seattle at Southcenter because of the service they provide. I'm always greeted with friendly, courteous, professional people, and I can trust the work they do on my car.We are so pleased to hear your experiences have been so great. Thank you for choosing Acura of Seattle!
Don't stand by their offers
by socfan13 on 10/26/2015I was in the Acura of Seattle dealership today inquiring about the audi a4 they had. The salesperson took me on a test drive and I really liked the car a lot. When it came down to the price we negotiated and finally agreed on a price with… some added extra's that needed to happen per the 75,000 mile maintenance on the car. I signed the "proposal" for the deal which was apparently already approved by the manager. The rep went away after I signed and was on the phone for a while. When he came back he said he misinterpreted the manager and that he was saying yes to someone else...and then said my deal could not work because they could not complete any of the maintenance needed. They then tried to sell me just the car at the same price we agreed on without the extras which at that point I said no and walked out. If you make an offer for something, you need to stand by it. I was fully ready to purchase the car at that price. I was even told the car had been on the lot for a while but apparently you didn't need to get rid of it as bad as you said.Great Experience
by Jason_A_D on 09/06/2014I bought a 2014 MDX from Adam H. at Acura of Seattle this week. This is the second car I bought at this dealership (I bought a 2013 RDX in Oct 2012). Both times, the salesmen were low pressure, knowledgeable, helpful and fair. I got a great… deal both times (better this time since the 2015 MDX is available and they were pushing sales on the 2014 models). The finance person was also very good. He didn't pressure me to buy extended warrantees, paint protection, etc. He made offers and only a very brief sales pitch, but no hard sell. In short, it was a great experience.Not pushy
by jonesy104 on 09/01/2010James provided great customer service and did everything he could to help us. We appreciated that we was not the typical "pushy" salesman. Got 4 starts instead of 5 because they did not have the color we wanted when we came to purchase… and then we had to pay more for it later when we came in.Rude Sales Manager and worst service
by kofseattle1 on 05/26/2010I had a really horrible experience in this dealership. I went there to purchase a pre-owned car. Sales guy took 2 hrs to negogiate with me and finally when we decided on the price, he went to get apporval from his sales manager. The sales… manager came back and told us that he would not be able to give us the car at that price and that the sales guy had no word whatsover. When I responsed back about wasting my time, the guy 'Louangphakdy' sweared and told us to 'Get out'. This guy was really bad and had no sense on how to behave with clients. He was very unprofessional too. I would recommend that if you plan to buy an Acura,never go to this dealership. They suck. Needless to say I took my business elsewhere and will never put my foot in that dealership again nor would recommend it to my friendsAcura is very serious about customer relations and anything less than 100% is a fail. You should let them know about your experience with this dealership, at least for the sake of other customers.
Horrible Sales Service
by ddinseattle on 05/24/2010I went to purchase a preowned Acura and spent 3 hours test driving and negotiating with the Sales person. When we agreed on the deal the Sales guy said he is going to get sign off from his manager. We were hoping we were finally done but… instead his manager came and said that the Sales guy did not have authority to commit to a price, and we'd have to pay a few grand more than what we had agreed to. When we complained that if that was the case they shouldn't have wasted our time by making us negotiate with him, he started swearing and misbehaving... at one point he even screamed 'Get Out'. This is not my first car purchase, so I have seen all kinds of negotiation tactics like 'Hardball', 'Good Cop/Bad Cop', 'Delay tactics' etc., but I was totally shocked to see a Sales Manager behave like this. Needless to say I took my business elsewhere and will never put my foot in that Dealership again.
About our dealership
Thank you for your feedback. We are truly disappointed to learn about your negative experience with our service team. We made our management aware of this matter, and they'd like to reach out to you personally. What is the best way to reach you? | customercare@obrienautogroup.com O'Brien Auto Group
by Acura of Seattle on 07/14/2021