Checkered Flag BMW
Customer Reviews of Checkered Flag BMW
Review type:
Great Experience at Checkered Flag BMW
Great service
by Theresa Weaver on 07/07/2025Joseph is very good about communicating and keeping me updated as to what's going on.Thank you, Theresa! We truly appreciate your positive feedback about our communication at Checkered Flag BMW. It's great to hear that Joseph has been keeping you updated. We look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
BMW service
by Beyene on 06/30/2025Jason is courteous, knowledgeable. Updated the status of my vehicle.Beyene, thank you for your kind review! I'm thrilled to hear that Jason was courteous and knowledgeable, and that he kept you updated on the status of your vehicle. At Checkered Flag BMW, we strive to provide exceptional service, and your feedback means a lot to us. We look forward to seeing you again! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
New Tires
by Renee on 06/29/2025How quick my service was and Joseph was super helpful.Thank you, Renee! I truly appreciate your positive feedback regarding the quick service you received at Checkered Flag BMW. We're glad to hear that Joseph was able to assist you so well. We hope to see you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Review
by Alanna on 06/29/2025Very professional, very clean spaces everyone energy is amazing,lead with great solutions although I wasn't happy with being given my car back and the work wasn't done completely and I had to bring my car back more then once, but as far as… the rep she was nice and tried to please me as much as she couldThank you for your feedback, Alanna. We appreciate your kind words about our professionalism and the cleanliness of our spaces. I also understand your concerns about having to bring your car back multiple times for incomplete work, and I appreciate your patience. Please feel free to reach out to me at Checkered Flag BMW directly to discuss your experience further, as we are committed to ensuring your satisfaction. We hope to serve you better next time! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great
by John on 06/23/2025updated 07/01/2025Everybody was very kind. Was not rushed. Happy to answer all questions.John, thank you for your wonderful feedback! I'm so pleased to hear that you felt welcomed and well taken care of at Checkered Flag BMW. Our team is always here to assist and answer any questions you may have. We look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Experience at Checkered Flag BMW
by Christopher on 06/28/2025I liked the no haggle pricing. The dealership was clean and modern. Mike Russell was great, friendly and no nonsense.Thank you, Christopher! We truly appreciate your positive feedback about your experience at Checkered Flag BMW. I'm glad to hear that you liked our no haggle pricing and found our dealership to be clean and modern. It's great to know that Mike Russell provided you with friendly and straightforward service. We look forward to welcoming you back for your next visit! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Here's to Will in BMW Service!
by Vanessa on 06/30/2025Will was professional and respectful of my time. I appreciate working with him. He also makes great suggestions on must-have services.Thank you for your wonderful review, Vanessa! We're thrilled to hear you had a positive experience with Will at Checkered Flag BMW. It's great to know that his professionalism and helpful suggestions made a difference for you. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Service delays avoided
by Meredith on 06/27/2025My original appointment was Friday 6/20. But I received a text the day before explaining the shop was backed up. I was able to reschedule for Tuesday 6/24. I appreciate the advance notice & having the ability to change to a less busy… day instead. Great communication!Thank you for your feedback, Meredith I'm glad to hear that you appreciated our advance notice and were able to reschedule to a more convenient day. At Checkered Flag BMW, we strive for great communication and customer satisfaction. We look forward to seeing you on your next visit. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
2022 BMW 330i CPO!
by David on 06/24/2025My sales rep Nick was awesome. Really nice guy that helped me search for the perfect BMW I was looking for.Thank you for your kind words, David! I'm glad to hear that Nick provided you with excellent service while helping you find the perfect BMW. At Checkered Flag BMW, we strive to make every customer's experience special. We hope to see you again soon, and enjoy your new vehicle! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Very Accommodating
by Michael on 06/08/2025They really helped out with a medical condition. They did everything they could to make me comfortable and got me in and out quickly.Thank you for your kind review, Michael! I am thrilled to hear that we could assist you during your time of need and make you feel comfortable. At Checkered Flag BMW, we always strive to provide excellent service. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
An experience I'll never forget
by Denzel on 06/10/2025Sarah and her finance team were phenomenal from start to finish. She was professional, knowledgeable, and genuinely cared about making sure I understood everything clearly. The process was smooth, transparent, and respectful. I left with… not just a great vehicle, but an experience I'll always remember. Highly recommend working with Sarah if you're looking for excellence.Thank you so much, Denzel, for your wonderful review! We’re thrilled to hear that you had such a positive experience with Sarah and our finance team at Checkered Flag BMW. It’s always our goal to provide a smooth and respectful process for our customers. We truly appreciate your recommendation and look forward to assisting you with your automotive needs in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Service!
by JCity on 06/10/2025Daniel crushed it. Great communication from start to finish. Friendly, professional, efficient service along the way and great follow-up as well. Thanks Daniel!Thank you for your wonderful feedback! I'm thrilled to hear that you had such a positive experience with Checkered Flag BMW. We pride ourselves on providing friendly, professional, and efficient service. Your appreciation for Daniel’s communication and follow-up means a lot to us. We look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
2026 BMW i5 xdrive40 purchase with Tesla trade
by Terry on 06/03/2025updated 06/09/2025Hays took the time to let me take test drives and get comfortable with the final purchase decision. I wasn't entirely sure I wanted to buy a car - but I am sure glad I did. The closing and trade in process was efficient and seamless. Also… the patience demonstrated by Hays and his associate Mauricio in showing me how to operate the car along with the genuine offer to stop by anytime for help was and is appreciated. Fine professional job done by your folks.Thank you for your wonderful feedback, Terry! We’re thrilled to hear that you had a positive experience with Checkered Flag BMW, especially with Hays and Mauricio. It's great to know they helped you feel comfortable with your purchase decision and made the process efficient. We truly appreciate your kind words and hope to see you again soon! Don't hesitate to stop by if you have any questions or need further assistance. Enjoy your new car! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Performance of state inspection
by John on 06/09/2025I set an appointment for service and the service, a state inspection, was performed promptly. Also, Daniel Davis presented me with a written list of potential maintenance items to be conducted in the future but did not pressure me in any… way to have the services performed quickly.Thank you for your wonderful review, John! We're delighted to hear that your state inspection was performed promptly and that Daniel provided you with a thorough list of future maintenance items without any pressure. At Checkered Flag BMW, we strive to ensure a comfortable and transparent experience for our customers. We appreciate your feedback and hope to assist you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Terrific Staff
by Jim F. on 06/06/2025Friendly and professional service advisor (Endya Vines).Thank you for your kind words about our service advisor, Jim! We’re thrilled to hear you had a friendly and professional experience with Endya at Checkered Flag BMW. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Bob S
by Bob on 06/02/2025Kept constantly informed. Knowledgeable and professional staff - comfortable lounge.Thank you for your wonderful review, Bob! We're thrilled to hear that you felt well-informed and appreciated the expertise of our knowledgeable staff at Checkered Flag BMW. We're also glad you enjoyed our comfortable lounge. We look forward to welcoming you back for your next visit! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great service
by Jaysun on 05/28/2025Great communication about vehicle evaluation and repair statusThank you for your wonderful review, Jaysun! I appreciate you choosing Checkered Flag BMW and am glad to hear that you experienced great communication regarding your vehicle evaluation and repair status. We look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
They are the BEST!
by Kim on 05/28/2025efficient, effective, friendlyThank you for the wonderful review, Kim! We're thrilled to hear you found our service at Checkered Flag BMW to be efficient, effective, and friendly. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Checkered Flag BMW
by Satisfied Customer on 05/27/2025We were most impressed with the dedication and professionalism of our salesman, Michael Russell.Thank you for your wonderful review! We’re thrilled to hear that you were impressed with Michael's dedication and professionalism during your visit to Checkered Flag BMW. Our team strives to provide the best experience possible, and it’s great to know we succeeded with you. We look forward to welcoming you back soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Awesome place
by Jennifer on 05/24/2025It's always a pleasure walking into checkered flag BMW service department. Everyone is always kind and helpful and willing to make things right for your needs.Thank you so much for your kind words, Jennifer! We're thrilled to hear that you consistently have a positive experience in our service department at Checkered Flag BMW. Our team is dedicated to providing excellent service, and your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great buying experience from start to finish!
by Mary on 05/13/2025updated 05/19/2025This is the second car I've bought at Checkered Flag BMW and the entire process was completely painless. No pressure at all and Michael Gilmore is terrific. From ordering my new X3 to the delivery process, everything was easy. I'll… continue to recommend Checkered Flag BMW to my friends and family.Thank you, Mary! I'm thrilled to hear about your positive experience with us at Checkered Flag BMW. It's great to know that Michael made your purchasing process for the X3 easy and enjoyable. We truly appreciate your recommendations and look forward to serving you and your friends and family in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Thank you, Christopher! We truly appreciate your positive feedback about your experience at Checkered Flag BMW. I'm glad to hear that you liked our no haggle pricing and found our dealership to be clean and modern. It's great to know that Mike Russell provided you with friendly and straightforward service. We look forward to welcoming you back for your next visit! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
by Checkered Flag BMW on 06/30/2025