Customer Reviews of Stephen Wade Toyota

4.7
Overall Rating
(39)
Recommend: Yes (37) No (2)
Write a review: Sales | Service
sales Rating

2020 Tundra

by Donnie at Stephan Wade on 12/23/2019

Donnie at Stephan Wade, thank you so much for making the purchase of my 2020 Tundra great! I called Donnie and right from the start and he won my business over. I’ve called 5 other dealers here in Las Vegas and from just talking to Donnie over the phone I was pleased with his attitude. Not only did he beat the other competition in price, he took great care to explain, an show me the features of my new truck. This is a guy I would send my family and friends too in a heart beat. Very very pleased with Donnie......... Thank you so much!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

43 Reviews
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service Rating

3rd time was the charm

by Robert Barnhill on 03/16/2020

I’ve had bad experiences with Wades service Dept the last few times. I bought a service contract for oil changes at a different Toyota dealer. Wade’s service writers kept telling me that the price I payed at the other dealer didn’t cover the price of the oil change? Then to my displeasure I look under my truck to find screws and bolts missing. I decided at that point to do my own oil changes. The service manager is a great guy but unfortunately his crew is Not up to par, So now it’s time for my transmission service, so I’m pretty uneasy about taking my Tundra to have this service done. I pull a boat once or twice a week year round up and down a mountain. I need to make sure my transmission is taken care of. I made the call to Wade and set up my appointment and met Jon the service writer. To my surprise my truck was done in about 1 hour and 30 minutes. My last oil change took 3 hrs. There is hope for Steven Wade Toyota.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service has always been exceptional.

by Jim on 03/04/2020

My service rep Chip has always been professional, knowledgeable, and has been attentive to my concerns. I have used Steven Wade service for over 10 years and have never been disappointed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Express Service Advisor

by Wayne Torok on 02/14/2020

First time ever utilizing a Toyota Dealer for maintenance service and a minor repair. I spoke with Cale Moody explaining the problem and possible repair required and what exactly I required in maintenance of my wife's RAV4 . Cale explained in detail what service was included in the repair and detailed my options for cooling system and transmission maintenance. He followed up with a phone call on details of requested.repair. His concern was genuine and communication was excellent, far better than expected. Cale Moody is a cheerful, knowledgeable and outstanding representative of Stephen Wade Toyota and their service department. Any future repair or maintenance beyond my ability will be handled at their service department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Shaun Crosby did a great job in getting my car serviced in a timely manner

by Peggy Bryant on 02/06/2020

I called made and appointment as I could not get the email app to work. Shaun Crowsby did a great job of getting my car serviced, air filters replaced, and gave me some good advice on taking care of a couple scraps on the car. The shuttle service took my sister to Walmart and she shopped while I waited for the car. We live in Kanab so we made good use of our time and still accomplished alot on our day in St. George. your staff is helpful. i spent more on cards and magnets in the Service Parts dept than I did on the car. I appreciate the water and snacks available. Great place to spend time. Thanks.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

basic maintenance

by stephen wade service dept 1 on 01/31/2020

services were performed professionally and in a very friendly manner

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

SERVICE VISIT ONLY NOT SALES

by LK on 01/22/2020

Micah did a great job. He explained everything throughly, gave me tips and details on what needs to be done inthe future and how I can help the car stay at peak performance. Ive always enjoyed the service department at Stephen Wade! They are great. AND NO WAIT ! :-)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

by Casie on 01/22/2020

Service was extremely fast. Very efficient.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Toyotacare honored

by Turnerah64 on 01/20/2020

Stephen Wade Toyota service department handled themselves professionally in every aspect. The wait time was as expected, the communication was great throughout, and the service manager made us feel that he cared.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Stephen WadeToyota St. George, Utah

by Victoria on 01/08/2020

This visit was the least professional of all our visits over the last three years. Communication was poor and our expectations were not met.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

2020 Tundra

by Donnie at Stephan Wade on 12/23/2019

Donnie at Stephan Wade, thank you so much for making the purchase of my 2020 Tundra great! I called Donnie and right from the start and he won my business over. I’ve called 5 other dealers here in Las Vegas and from just talking to Donnie over the phone I was pleased with his attitude. Not only did he beat the other competition in price, he took great care to explain, an show me the features of my new truck. This is a guy I would send my family and friends too in a heart beat. Very very pleased with Donnie......... Thank you so much!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Service was excellent! 10/27/19

by Rav4 Owner on 11/28/2019

Excellent service on my 15000 mile check up. Jeremy was in charge and was very thorough, kind and professional. Anastasia was super helpful and sweet. This was my first time with service at this dealership and so far I am a very happy customer!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service on my Rav4 as well as tire service light on

by Great experience in our servic on 11/26/2019

Micah was our service rep, he was very informative from start to completion of the service. He texted us to tell us how things were going. He also let us know they found a nail in the tire and were able to safely repair and we would have no more problems with that tire. Great job

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service visit.

by Bruce Green on 11/14/2019

Our service rep was pleasant and thorough. We always appreciate the service we receive here.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

10 years excellent service

by Jim on 11/12/2019

Everyone is friendly, knowledgeable or willing to find an answer if they are asked a question that they are not familiar with. I trust this service center for over 10 years and have never had to bring my cars back to finish a service that was not completed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

by DS on 11/06/2019

The service department and service provider Shaun were very professional, courteous, timely and informative.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

GOOD SERVICE !!!!

by Pink on 10/28/2019

Fast, courteous & complete service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New Car, New Experience

by Great Expierence on 10/26/2019

We Moved to Nevada in 2016 and already had 2 Toyotas, (Camry Tacoma). Steven Wade Toyota was closer to us so we used them for service and found them to be highly superior than any other service department we had ever dealt with including the dealership where we purchased our vehicle. When it came time to consider a replacement for our Camry our first stop was to Steven Wade. We did some research and found some prices for vehicles in the Las Vegas area and knew that some of the advertised prices were lower but made the decision to shop Steven Wade first. We were considering 2 different vehicles and had lots of questions. We were greeted by Mike C., our salesman, and discussed with him our requirements and desires. He presented us with several options and answered many questions. He was very friendly and gave us plenty of time to consider the information presented. When we finally made the decision, we returned and found it one of the most pleasant vehicle purchases we have ever made. Both Mike and Candice (in finance) made the process easy and were very considerate of our time. We drove away with our New Camry (our 3rd one) knowing we were treated fair in the purchase and confident that our services needs will be just as pleasant. Thanks Steven Wade.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Toyota Highlander Service Review

by Toyota Service Review on 10/24/2019

Associates were very professional, friendly, and all concerns were addressed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change and new tirers

by Lee on 10/24/2019

My service writer was very efficient, taking good care of me and my car. It did take me a long time getting to the service department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Outstanding service

by Mike on 10/22/2019

Short wait time for service, great service representatives. They explain all service performed and what should occur on you next visit. Service manager is outstanting.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Wade Toyota - excellent

by Jerry on 10/22/2019

Took my 2014 Camry in to Stephen Wade for service. Service advisor discussed all work to be done - time frames, cost. All work done in a timely manner - very pleased with exit discussion- on work done, and all the inspections done on rest of vehicle. Would recommend Wade Toyota for servicing - as they are professionals

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

YOU HAVE IT MADE AT STEPHEN WADE.

What can you expect from the #1 volume auto dealership in Southern Utah for over twenty years? A huge Inventory of Toyota models, up front pricing and a truly outstanding car buying experience. Over 80% of our business comes from repeat and referral guests. We invite you to experience the Stephen Wade Toyota difference. We have three separate lounge areas with snacks and refreshments with a quiet reading room and a playroom for children. We have free Wi-Fi throughout our facility and computers to use while your vehicle is in service. We have a showroom with each Toyota model inside and a two story structure where most of our inventory is stored. Not only does this help keep your next car protected from the elements, it also makes for a more comfortable shopping experience. In one visit, you will understand why we say; YOU HAVE IT MADE AT STEPHEN WADE!

Google Map
Amenities
Complimentary Drinks
Complimentary Coffee
Shuttle Service
Vending Machines
Express Service
Languages Spoken (2)
English
Spanish