Lithia Chrysler Jeep Dodge of Grants Pass

Today 8:30 AM - 7:00 PM*
*At this time store hours may vary.
Sunday
10:00 AM - 6:00 PM
Monday
8:30 AM - 7:00 PM
Tuesday
8:30 AM - 7:00 PM
Wednesday
8:30 AM - 7:00 PM
Thursday
8:30 AM - 7:00 PM
Friday
8:30 AM - 7:00 PM
Saturday
8:30 AM - 7:00 PM

Customer Reviews of Lithia Chrysler Jeep Dodge of Grants Pass

5.0
Overall Rating
(12)
Recommend: Yes (11) No (1)
Write a review: Sales | Service
sales Rating

Great car buying experience

by Eric Werner on 05/11/2021

We had a wonderful salesperson, Travis. We didn't feel pressured at all. Best cat buying experience we have had!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
32 Reviews
Sort by:
sales Rating

Great car buying experience

by Eric Werner on 05/11/2021

We had a wonderful salesperson, Travis. We didn't feel pressured at all. Best cat buying experience we have had!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Constant harassing emails about surveys

by Shane on 03/02/2021

Wes in service was nice, im upset with jeep. A required uconnect software update bricked my touchscreen. Wes did everything he could but its trashed a replacement is needed. No eta on the replacement because uconnect did this to tons of people. Will never buy another new jeep product because of this kind of thing. Once again service department did great, jeep as a company failed on this.

  • Recommend this dealer? No
sales Rating

2020 Dodge Ram Black Widow

by Black Widow on 02/28/2021

I just bought my truck!!! I absolutely love it. It is delmonico red. This truck has everything I wanted. Put the pedal to the floor, it really moves. Just set all apps-very simple. Love courtesy lights (black widow shines on ground). Inside floor lights red. Big screen. It has a massive cab. Can’t say enough!!! My salesman Shannon is the best. I’ve been looking at this truck for the last month. Shannon was working every time. And came out every time I was there. I test drove it 2 times, I knew it was for me. Shannon never ever pushed me buy. So two days ago went in and made the deal. Thanks to Shannon, Travis and Ron. I got my dream truck!!! Thanks again, Barbara

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Prompt and Professional Service

by Nelson Douglas on 02/25/2021

I've been personally aware of and a customer of this Lithia dealership since 2017. In the intervening years since then I have employed them for scheduled service requirements. Every time this dealership has proven to be courteous, prompt, efficient, professional and friendly! Just overall good guys and gals!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Jeep repair

by Nancy McLennan on 02/24/2021

Very friendly. Took longer than we thought but was not their fault. The part didn’t come in. Jeep is running good again. Nate kept us up to date.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Quick and friendly

by Scott Wickham on 02/22/2021

They contacted me for a recall notice, got me right in when it was convenient for me and did the update quicker then expected. The service team is always friendly & personable. I only take my truck here for service other then an oil change and this is where I bought the truck.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best car buying experience ever!

by Captain H on 02/02/2021

Helpful friendly and above and beyond the call of duty service is what I experienced! Will always come back for my family’s car buying needs. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Service dept replacement of alternator

by Service dept re alternator on 12/30/2020

I am very happy with the service that I received from the service dept, to get my alternator replaced. Darren was very helpful.

  • Recommend this dealer? Yes
service Rating

Service Lube and Oil Change

by Thanks on 10/01/2020

The truck was done on time and Daren was great work with.

  • Recommend this dealer? Yes
sales Rating

Happiness at last !!!

by Corey Larsen on 12/26/2019

I am very happy with my Purchase. My sales person was amazing. Went above and beyond to get me what I wanted. Thank you Corey Larsen. You Rock 🤘🤘

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent Sales Consultant-Travis

by Gloria on 08/10/2019

Travis is an excellent resource for the efficient sale of a vehicle at Lithia Chrysler, Jeep and Dodge in Grants Pass. Travis provided a thorough overview of the vehicle specifications and warranty options. I highly recommend Travis for his excellent service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience

by Kevin on 06/20/2019

I was able to handle the entire car deal over the phone. Travis was prompt on answering all my questions. When it was time to sign documents, he brought them to my office. I appreciate everything Travis did to make the transaction a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Very quick and easy

by Ssmitty85 on 04/03/2019

Went very smooth and easy, got a good rate. Travis was great.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Travis Cooke

by Sooregon on 03/31/2019

I have bought from Travis a number of times and it has always been great. In and out within a few hours. I would/ will use him in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Love love love lithia !!

by Kennedy on 01/09/2019

Larry was amazing ! Got a great car for a great deal

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Greedy, money hungry people who will cheat you!

by Motherof2Boys on 10/25/2018

Truly disgusting people. They sold us a "Certified" vehicle and on the drive home it was having problems so we took it in and they claimed to have replaced something but the drive home after getting it back it was doing the same thing so we took it back and they told us there's nothing wrong with it. The tires leak too and they told us only 3 weeks after getting it that theres nothing they can do and that we'll have to go pay to get new tires. I took it to Les Schwab and they found 2 nails in one of the tires. They sold us a car with two nails in the tire! I've left them numerous messages and no one will call me back. When I do reach someone, they hang up on me or tell me they'll call me back and then don't. This place and the people here obviously don't care about their customers. We wanted a reliable vehicle for our two small children because I drive over Hayes hill multiple times a week and they totally screwed us over. Please take your business elsewhere!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Goodbye to my 2008 Cummins 6.7 Dodge 2500

by cheyrfox on 07/09/2018

15 months ago my wife and I fulfilled a lengthy quest to find her a new truck. The research led us eventually (and unexpectedly) to a Saturday morning online viewing of a 2015, low mileage Dodge Laramie 2500 6.7 Cummins. The truck met her criteria of color, amenities and capabilities. Lithia of Grants Pass had posted an online price that further sparked our interest. And they quickly offered us a copy of Carfax, insuring their stated claims held up to closer inspection. On top of that they had the truck attractively priced. We phoned and spoke to a sales associate, Ray Morgan. In speaking to Ray I quickly came to understand this guy was all about making a fair and transparent deal. We arrived at an agreement on the phone. And that same day we drove to Grants Pass to culminate the transaction. The entire process was one of the most pleasant experiences I've ever encountered in purchasing a vehicle. Well, I already had a big Dodge 2008 Cummins Diesel truck. Though the color,the amenities and the 8' bed were three strikes (in her book) against the truck. On top of all that, she very much wanted her OWN truck. Go figure.... We both travel for work and occasionally the travel involves trailer life. She very much wanted the ability to safely, efficiently and in comfort, pull a travel trailer. Dodge trucks and the 6.7 package easily accomplish these demands. The 2015 Dodge 2500 with the Laramie trim, easily met all of her expectations. And Lithia of Grants Pass made her day with the professionally seamless, purchase experience. 15 months later I've found I seldom use my 2008, 2500 Cummins Diesel. I've not traveled for work in a few years and we've become quite enamored with her 'new' 2015. As such I had decided to part ways with my beloved 2008. This week I had personal business that again found me in Grants Pass. And as luck would have it, the route to my destination led me directly past Lithia Dodge. I was driving my 2008 Dodge with no intentions of trading, in mind. Though destiny seemed to be in-play. As I was passing the dealer's used truck lot I could not help but notice a late model truck and I stopped to have a look. I admit, I already had in mind that I would eventually sell my 2008 Dodge Cummins and likely look to get a late model half ton, nicely equipped. Though I certainly had no intentions to promptly pursue that imagined, nefarious, future goal. And then suddenly, I again found myself speaking with Ray Morgan and explaining my reasoning concerning my 2008 Dodge. Ray Morgan (being Ray Morgan) quickly set about showing me the advantages of reaching a deal to trade my Dodge for the late model 1500 GMC (that had caught my attention and prompted the stop). At first blush the notion seemed far fetched and even ridiculous. I told Ray I wanted to first sell the Dodge myself. And after I managed that only then would I begin seeking to purchase another vehicle. Being the top sales associate Ray is, he quickly assessed my objectives and put attractive pricing together. We negotiated a bit further and suddenly I realized my nebulous goal was immediately possible and in a very attractive fashion. I do not hesitate for a moment to recommend this dealership. They are truly a group that inspire loyalty. I've found this trait to be exceedingly rare in the business of auto sales and service. In my experience, Lithia excels in the pursuit of excellence with regard to customer satisfaction, on both fronts.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Our but experience with Lithia

by Wusses2018 on 05/31/2018

This Dale and Chris Powell, we not only bought a 2017 Grand Cherokee our salesman Travis Cooke worked with me (Dale) and talked about the Grand Cherokee Trackhawk. What a very special fast SUV but all the beels and whistle. Very nice. Travis waljed us through our questions, then the paper work started, Aaron helped us with the 2017 and Josh the 2018. They are professional in warranty information. Hats off to the Lithia team. Please commend all of the for us. Highly recommend Lithia for all of your needs. Dale and Chris Powell

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Painless purchace of a used vehicle

by stilllife on 05/22/2018

She had to have it in red, and the only one was at Lithia in Grants Pass, 200 miles away. Ray Morgan made the whole process easy, took care of paperwork, and even delivered the vehicle and took away my old car. I experienced nothing but courtesy and professionalism the whole time. Now she is happy so we are happy. Thanks Ray!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Car Purchase

by Cbaltimore on 02/28/2018

I purchased a new car from this dealership on 2/26. A's soon as I entred I felt welcomed and not once did I feel any pressure. The finance mgr Ray was very helpful and Douglas was able to answer all my questions. My total time at the dealership easy just under 3 hrs which was awesome. I would recommend them to anyone

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bought 2015 Jeep patriot

by SherriJeff on 01/21/2018

Really pleased with our whole buying experience. Ray Morgan was our salesman and he was great!! He was informative, but not pushy. Will go back when it’s time to buy another vehicle and buy from Ray.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership