Customer Reviews of Jake Sweeney Mazda
Review type:
Top notch customer service, communication & professionalism!
by The Marshalls on 05/11/2025
!¡!This review is well over due!¡!
We have been graced with The Sweeney family’s exceptional costumer service, attentiveness, kindness & integrity for the past 4+ years. We initially leased our Mazda & ultimately chose to keep at the end.…
The whole staff is great but for us, Jason is the true 👏🏻MVP. No matter the circumstances around him; He is patient, 👌🏼delivers top notch customer service, tries to accommodate your needs & overall welcoming!
☺️Even Frank, the finance manager deserves a special shout out for his thoroughness, input & guidance throughout the transition process.
I can’t speak on behind the scenes but up front & personal- This particular dealership works wonderfully together & treat their customers with the upmost respect which for us is an important factor.
At first, we were uncertain if we were going to finance our leased car & it took us a long time but once the GM, Mr. Sabbagh reached out & put into account our needs, it made our decision that much easier & we couldn’t be any happier with our final decision.
And for that, 😌We’re grateful!
✨Highly Recommend.
48 reviews
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Top notch customer service, communication & professionalism!
by The Marshalls on 05/11/2025!¡!This review is well over due!¡! We have been graced with The Sweeney family’s exceptional costumer service, attentiveness, kindness & integrity for the past 4+ years. We initially leased our Mazda & ultimately chose to keep at the end.… The whole staff is great but for us, Jason is the true 👏🏻MVP. No matter the circumstances around him; He is patient, 👌🏼delivers top notch customer service, tries to accommodate your needs & overall welcoming! ☺️Even Frank, the finance manager deserves a special shout out for his thoroughness, input & guidance throughout the transition process. I can’t speak on behind the scenes but up front & personal- This particular dealership works wonderfully together & treat their customers with the upmost respect which for us is an important factor. At first, we were uncertain if we were going to finance our leased car & it took us a long time but once the GM, Mr. Sabbagh reached out & put into account our needs, it made our decision that much easier & we couldn’t be any happier with our final decision. And for that, 😌We’re grateful! ✨Highly Recommend.We love dealing with Jake Seeeney Mazda
by Colonel Tom on 05/09/2025We have bought 3 Mazdas from this dealership. The sales staff is professional and courteous. There are no pressure tactics. They explain all options of leasing and buying and help the customer make the best decision. The service department… is first rate.2024 CX5
by SRB on 04/17/2025updated 04/23/2025My coworker recommended this dealership and specifically the salesperson, Emilio. I have not needed a new vehicle for many years and that past experience wasn’t the best. Didn’t know, what I didn’t know about current vehicles. Emilio was… gracious with his time, answered all my questions and made the process to get my new car and trade in my old car smooth and seamless. Very happy with my purchase and the experience at Jake Sweeney Mazda.Clean detailed work body repair
by Dgm on 02/26/2025updated 03/05/2025On time work repairsService
by SS on 02/14/2025Warmly conversation make me friendlySatisfied
by Bob on 01/28/2025updated 02/04/2025Overall good experience. Sales person was extremely helpful, polite and knowledgeable. Priced as expected. Finance manager straight forward and respectful. Good teamGood service... Repair tbd
by DP on 01/28/2025Service was quick and accommodating. Remains to be seen if issue was fixed. Mazda took 2 years to take care of a dangerous back up camera recall. Mazda Connect/camera connections were just taped up verses replaced. I seriously doubt that… will fix it long term based on web comments. If this repair was all that was needed... No parts . Why did it take two years to fix it ?Good deal
by Ken Scheffer on 12/27/2024All courteous and efficientMy car Grace
by Mystery on 12/06/2024updated 12/13/2024The guys here are friendly and courteous. You pay an extra 3% for using a credit card. You are also charged in advance for items that are not in stock. However, the service performs on my car is appropriate.Renewed Faith!
by Satisfied customer on 10/19/2024updated 10/28/2024Its dealership renewed my faith in car dealerships. They made the car buying experience enjoyable again. I left very pleased with my purchase and the service I had received. The dealership even reached out to thank me again for my… purchase and to ask if I had any further questions.Best Car Buying Experience Ever
by MiracleFamily on 05/23/2019I have purchased between 15-20 cars in my lifetime and this last experience was the most pleasant one yet. They went above and beyond what most dealerships have in the past and even gave us a loaner car while our car was getting some small… dents repaired so we didn't have to drive back (2 hours away). This is the first time I felt that I was able to purchase a car at the true fair price I could find online.Service review
by Wericha on 05/22/2019Very professional, prompt service.Consistently good service
by JohnT on 05/10/2019I trust Mazda service department with my car and know that they will do a thorough job of inspecting and completing the work that I need done. They are friendly and their advice is solid.best experience
by richard on 05/08/2019Terrance was the best. He made me feel that he cared about my situation and that I was important. He helped me by showing me the Smart payment plan option to help me get my credit back on track.Service Repair
by Shirley on 04/25/2019updated 05/01/2019I have had both a Mazda 626 and my current Mazda 6 serviced at Jake Sweeney Mazda for over a combined 20 years or so. I have always had a good experience getting my car serviced there. The service reps have been there to help with any… questions and concerns that I may have had throughout the years. During my recent visit, Adam Blakley, exemplified exceptional customer service skills.Great purchase experience at Jake Sweeney Mazda
by Yesfan on 04/27/2019Short story: My wife and I were very pleased with our purchase experience at Jake Sweeney Mazda. Long story: I had not planned to purchase a new car at the time, but was forced to, due to my previous car suffering a catastrophic breakdown.… I had researched new cars for some time, and had settled on the Mazda 6 as the most likely candidate for a mid-size sedan that would provide good performance/handling and reliability, besides having decent mileage and interior room. When my previous car failed, I looked online for offers on 2018 Mazda 6's, at the Grand Touring trim level (this is the lowest level that has the turbo 4-cylinder engine, which I very much wanted). I found that Jake Sweeney Mazda was advertising the lowest price for such a car in a three-state area. My wife and I visited Jake Sweeney Mazda in the evening, and worked with sales consultant Richie Ollier to look at the advertised car, and then take it for a test drive. The short test-drive convinced me that the Mazda 6 was likely the right car for me. Afterwards, we spoke at length with Richie and Tony Heitz, the sales manager. We got the sense that they were very passionate about the Mazda family of cars and their focus on driving performance, and they were not trying to force us to make a quick decision. We said we would think about buying the car over the next two days. Richie suggested that we take the car for an extended test drive. We came back two days later and we took Richie up on his offer for that extended test drive. I drove the car to work and back the next day, and my wife drove the car in our neighborhood area. We were convinced that this was the right car to buy. We brought the car back to Jake Sweeney Mazda on a Saturday morning and went through the purchase experience, which was almost painless. I had noticed that the online price for the car had dropped another $250.00 since I had first looked at it. I was concerned that the price of the car was "too good to be true", and that the dealer would not honor it. That was not the case, however, and we proceeded through the purchase process very smoothly. I did purchase an extended warranty on the powertrain, as I have had severe mechanical issues in the past with other vehicles, and I have never owned a Mazda before. I have now driven the car for more than 500 miles, and I do not regret buying the car. I can only praise the sales team at Jake Sweeney Mazda, for being very professional, courteous, and a real pleasure to work with. I would recommend them highly to anyone shopping for a Mazda vehicle.Always Great Service
by CinciJim on 04/26/2019I was able to get a same-day appointment for scheduled maintenance, and Jake Sweeney offered a coupon for same, on their website. Waiting area is clean and comfortable, with free coffee, bottled water, TV, WiFi, and a device charging… station. Service was completed promptly, while waiting.Professional Service Every Time
by Intocycling on 04/25/2019I can't say enough about the excellent service that Adam and Ben give to customers. I have visited another dealer's service department in the past and I was not treated like a valued customer. At Jake Sweeney both Adam and Ben treat you… like that valued customer. Car was ready on time as expected.Always trustworthy, always reliable.
by Blednik on 04/17/2019Ben Conover always takes care of me. Always makes great suggestions as how to prioritize my services and makes great suggestions for things I may be interested in. Very professional and courteous. The professionalism of him and his team is… why I continue to have my Mazda serviced at Jake Sweeney.Great experience
by Dgylley1 on 04/03/2019Great buying experience, no pressure. Friendly. Professional
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About our dealership
Our Cincinnati Mazda dealership is proud to serve those in the Hamilton, Fairfield, West Chester and Mason areas. We pride ourselves in bringing these customers excellent customer service and meeting all of their automotive needs at competitive prices.
Our dedication to our customers shows through our professional staff's commitment to keeping our customers satisfied and knowledgeable. We want to make sure that every person that comes in contact with our dealership is well informed on everything that they need. Our goal is for all of our potential customers to make automotive decisions that are intelligent and hassle-free.
What sets us apart
Lifetime Mechanical Protection — Free protection on your vehicle when you service it with Jake Sweeney
CityBeat 2020 Best of Cincinnati — Best New Dealer, Best Used Dealer, Best Auto Detailer
Gold Cup Dealer 2016
Gold Cup Dealer 2017
Gold Cup Dealer 2018
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish