Customer Reviews of BMW of Las Vegas
Review type:
Satisfied buyer
The BEST Service Center in Las Vegas
by AntreseD on 07/07/2025BMW of Las Vegas has been very professional, detailed and courteous throughout my dealings from purchase to servicing my vehicle. Both Service Managers Caleb and Koa have been AWESOME to work with. I definitely recommend this dealership to… all my friends and family.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Las Vegas and we hope to be of service again in the future.
BMW of Las Vegas
by Beemer Owner on 05/28/2025Great, prompt, courteous, professional Service!Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Recall service
by Travis R on 05/24/2025Frank was amazing. He had me in and out in no time he’s just the nicest guy and knows what he’s doing.Hello Travis, we're happy you found Frank to be so supportive during your experience here at BMW of Las Vegas. If you ever need help, just give us a call. Happy motoring!
Satisfied buyer
by Smiling on 05/12/2025No intention of buying but fell in line ve witg the look and the performance of the car. The dealer representative was bery responsive to all my requests and wasn’t too pushy. Of course, he highlighted all the positives to help convince… me to hold ahead with my decisionHi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
BMW
by Lisa Budding on 05/08/2025Very easy and Marcus made it very pleasant thank you.Hello Lisa, we're happy you found our staff to be so supportive during your experience here at BMW of Las Vegas. If you ever need help, just give us a call. Happy motoring!
Great service
by L.Alvarez on 05/05/2025Came in to get an oil change and have my vehicle inspected. From the time I drove in to the time I left, I experienced nothing but great customer service. My service advisor Joe M. Is awesome. He takes the time to walk me through the… check-in and check out process and explain in detail all the work they did on my car. He also explained what future services I will be needing. Overall, always a great service experience at BMW of Las Vegas. Highly recommend their service department.Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Las Vegas and we hope to be of service again in the future.
Happy Customer
by Kimberlee on 05/03/2025I am a happy customer. This is my first BMW and the few times I went to get my car service. I didn't feel like I was part of the BMW family. I called the service manager and he got me appointment right away. I want to thank Josh, and… Jordan. My experience with them two was awesome, after that visit to the service department I sure felt like I was part of the BMW family, and not a woman that was being taken advantage of.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
BMW Service Dave
by Cynthia on 04/25/2025Awesome great job.. I loved the fact he went over everything via video. And everything he told me was to the point whether it was how long it would take or what needed to be fixedHello, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Edmund Service*
by Service on 04/21/2025He was so professional & kind- thorough and so friendly. Exceptional gentleman. Thank you.Thanks so much for the warm recommendation of the team here at BMW of Las Vegas. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome Service Manager
by just_jules on 04/17/2025Easy check-in and excellent communication. I feel I left with a new car!Hi, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Todd took wonderful care of me!
by Julia from NM on 04/09/2025I live out of state . . . but extended my search for a used car to 500 mile radius and thus found BMW of Las Vegas. I am so glad I did. Todd Locsin took care of me and kept me informed. When it was time to purchase, I found an incredible… deal and flew out to Las Vegas. They made it seamless for me. I am the proud owner of a 2024 BMW X3! Todd was professional and highly responsive and got me ready for my new (used) car.Hi Julia, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great Customer Service
by JoeJoeJoe on 02/13/2025Came in for a set of tires and alignment while out of town on emergency family business. Carlos was fantastic, polite, professional, and very helpful.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Caleb
by Lisa Marie on 12/20/2024updated 12/27/2024Thank you for your friendly, professional service!Hi Lisa, thank you for your positive review. We're happy to have been of service to you.
caleb smith
by peanut2222 on 12/17/2024updated 12/24/2024very pleased with calebs professionalismHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ask for Albert
by Kyle310 on 08/05/2024Let me preface this by saying that I had to fly into Vegas to look at, purchase, and then drive home the car I was really interested in. Albert was the salesperson assigned to help me when I put in a request online for more information.… He made all the difference. From quick reply's to my questions to taking the time to take detailed photos all around and inside the car for me. Albert offered and picked me up at the airport and was with me every step of the way. I truly felt like I had a friend helping me. After reading other reviews that had been left recently, I was concerned about how everything would go, but then I looked for Albert's name in the reviews and they were all excellent. If you are visiting this location, ask for Albert and don't be okay with anyone else!Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Las Vegas. Drive safe, and we'll see you on the road.
BMW Repair Shop
by Jean Moise on 08/02/2024I now own my second and last BMW. I will never again buy a BMW in the United States. I believe at least the BMW shops at West Sahara Ave and the one in Henderson Nevada are infested with either incompetent mechanics or very dishonest… people. Every time I take my car to a BMW dealer for repair they overcharge, fixed one thing and damage another. They are either incompetent and very sloppy with their work or very dishonest people. My last experience with the West Sahara BMW dealership has been the most regrettable. My car was taken there for a front bumper replacement now I have several other issues with my car due to the sloppy work that was done in it. It really is a disgrace.Jean, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0279 to discuss what we can do to help.
BMW Las Vegas
by Jonesjazz on 08/01/2024I’ve been a customer of BMW Las Vegas since 2006, and every single employee, from Eric the GM, George in finance, Amin in sales, are incredibly helpful and professional.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Are they really motivated to sell????
by Al on 07/27/2024Made 6 calls to Internet sales, sales and finance, plus 4 emails and counting, during the last 10 days. Maybe they sales numbers have been reached. I've begun to look at other dealerships who want a sale.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Fast quality service
by Al4nola on 07/21/2024I needed a transmission fluid and brake fluid change. The services were completed in a timely manner, especially since the place was packed. Customer service was awesome. They kept me updated throughout the process.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
X-1
by BMW89179 on 07/18/2024Salesperson erica went that extra mile all salespeople you hope to go when you're purchasing vehicle, she was great!!!Hi, we appreciate you taking the time to leave us a response! Feel free to stop by if you ever need any more help.
BMW of Las Vegas
by Lisa Bi on 07/03/2024Worked with Dave to buy my first BMW and it was a great experience. Very knowledgeable, low pressure and made for an easy car buying experience. Highly recommend.Hi Lisa, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
by Rose Schmidt on 05/15/2025