Lithia Chrysler Dodge Jeep Ram of Billings
Customer Reviews of Lithia Chrysler Dodge Jeep Ram of Billings
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85 reviews
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Buyer Beware
by Nmk on 03/31/2025I pulled into Lithia, having had a referral from general manager of a place in Helena. I pulled into one lithia and had salesman tried to do one of those deals were they have to go get their manager to come get you and then they quoteā¦ unquote manager tries to Hard sell you. I don't play that game. So, we went to lithia dodge. We're a very nice young man help desk to look at a couple of low mileage subarus. I needed something to drive to take pressure off my truck that was getting up into high mileage but still running quite well. Bought a 4-year-old Subaru with 43,000 miles on it. Should have run for another 300,000 MI right? Nope. Got talked into buying this extended warranty as well. All these promises about if anything goes wrong come and get the car and bring it back. Made a deal for them to deliver the car to us 3 hours away. Well, they couldn't make delivering the car happen. I had to pay $150 for a shuttle to meet them halfway. Then, the car got a little body damage so I sent it to the body shop for that sat there for 3 months. Then the battery was completely dead. I mean completely dead. I finally have an opportunity to get it up and running and I'm on my way to Billings and the car overheats. Well, turned out there was oil in the transmission fluid. Turns out the vehicle needs an entire new engine. I call lithia dodge. All these promises about if anything goes wrong and here you get our extended warranty they'll they'll come tow you in. Well that $4800 extended warranty only has $100 in tow. Heck, I can't even get my car on the back of a tow truck for $100. They refuse to help even get it towed back to Billings to be looked at. The Subaru dealership had to look at it because it was damaged beyond what the small town mechanic could do or even that lithia Dodge could do apparently. So, basically, they sold me a four year old vehicle with 43,000 miles on it that was a complete lemon and did nothing they had promised to do to correct it Bunch of mess. Maybe they couldn't have known but, I have a sneaking suspicion that they did. And, any dealership that wanted repeat business would have helped me bring back the vehicle that had been driven less than 600 miles after they "delivered" it. There is obviously zero interest in customer retention or referrals $5000 later in damages and a new engine thanks to Subaru good will program, I will be unloading that nightmare and going back to Two RiversJeep not shifting out of 4WD low.
by Richard Willkom on 02/26/2025updated 03/05/2025They are knowledgeable about the problem. Thay found the transfer case needed to be replaced in a timely manor. They had one in stock and got it covered by my insurance company after a few calls including pictures of the case. Everyone wasā¦ couritus and profenchal. Waiting area was clean and comfortable.Too much oil
by Kevin J on 01/29/2025updated 02/05/2025I bought a new Jeep gladiator from Lithia in Helena. You get 2 free oil changes and tire rotations from the Jeep wave promotion. I usually do my own oil changes but I thought Iād take advantage of it. I went in on Halloween of 2024. I gotā¦ the oil changed and the tire rotation done. When I got home I smelled hot oil and there was oil spilled on top of my engine. I cleaned it up. I checked my oil and it seemed a little overfilled. I checked it again a month later and still seemed over filled. I decided that I would change my oil today. It was only 1800 miles since they had changed it. I drained close to 6 quarts of oil from my Jeep, it calls for 5 quarts for my engine. I sent them a message and have not heard back. I have another free oil change that I believe I will skip.BUYER BEWARE
by Mparks on 11/13/2024My sister recently purchased a vehicle from this car dealership only to have it develop issues within two weeks. When she brought it in for repair, she was told that new spark plugs were needed, and she would be charged for both the partsā¦ and labor. The service department, Chris Wheeler, stated that they do not inspect their vehicles before selling them and instead focus on basic maintenance such as oil changes. This lack of due diligence and commitment to customer satisfaction is concerning and suggests that there are better options available for those in the market for a used car.2C3CDXBG5MH668841
by 2C3CDXBG5MH668841 on 11/22/2022Do not buy this 2021 Dodge Charger from this dealership. It does not run since they broke something during the first oil change. They listed it for sale for $31,605 two weeks before they actually bought it from me for $27,500. They alsoā¦ tried to hack into my Citizens bank account to illegally obtain the lien release. I received notification from the bank.In a jam
by Kevin on 07/27/2021My fuel pump went on my 2018 ram, Dean and his crew tackled the job and got me back on the road ! I was able to continue my trip back to Wisconsin with no issues.Excellent Service
by bbicowtown on 01/21/2020I was getting a flat tire coming down for the service and they repaired it, for free, and gave me a ride to work.Stellar Service
by Rebel2020 on 11/28/2019We had a delightful experience with our sales person Jordan Betz, the credit manager and the sales manager. This is our second RAM pickup from Lithia in Billings, thank you.Sales
by BryanRask on 11/20/2019I had a great buying experience with Bryan. I was shown multiple vehicles of my interest and finally found the right one to fit my needs and price range. 5 stars all day long!!!Love my truck
by Andre on 10/17/2019updated 10/25/2019Great experience, happy with my purchase and tyrell was great to work withLove the Dodge Ram
by Paul on 10/02/2019Knowledgeable salesman, Charles Osborne. He answered all our questions. Finance guy Mark Rumph was very good at going through everything regarding the warranty and other details. Easy to understand. Very good buying experience! We love ourā¦ Dodge Ram!Service
by RJ on 09/26/2019Stopped by to get a replacement wiper blade for my 2019 Jeep Cherokee and staff decided it should be replaced under warranty. They took care of it immediately and I was out the door in 10 minutes, very happy.Thanks again for great service
by Dan on 09/07/2019We are very happy with our new vehicle. We always work with Cameron Swift, and he goes above and beyond to help us. The personal care and attention we receive will always bring us back to Lithia and to Cameron.Love Our Dodge Ram 2500
by Happy on 07/30/2019updated 08/06/2019This is our third Dodge Ram truck buying experience. The Lithia team went out of its way to accommodate our needs and the style we wanted from the moment we walked in the door until delivery of the truck. Great team and great buyingā¦ experience.Excellent!
by Alexander on 06/23/2019We loved our experience so much, that we came back two days later to buy another!Ram 1500 Limited
by Ironsides on 06/05/2019Alex was great to work with, we will be back to this dealership!Kalen and Ben also justice
by Coffey on 06/01/2019I am very pleased with kalen Ben and Justice. Lithia as a whole as I observe are a well oiled machine and you can not loose on getting what you want. It was a pleasure to work w lithia doge and their teamVery satisfied
by Tim on 05/31/2019Very satisfied with all services performed.2019 Wrangler
by Jesse on 05/17/2019I am very pleased with the service and staff at Lithia Chrysler Jeep Dodge of Billings. There friendly staff was extremely helpful throughout the processGreat customer service & overall experience
by Twila on 05/14/2019Brynn was amazing to work with and that's why I keep coming back to her. She listens to what I want in a vehicle and helps me get there with integrity. She genuinely cares about the overall satisfaction of her guests and makes sure you wantā¦ to come back when you are ready for your next purchase.Very good service and salesman.
by Tyler on 04/30/2019updated 05/07/2019Cam Swift was the salesman I dealt with. He was very helpful, did exactly what I asked of him, and was very straight forward.
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About our dealership
Are you looking for a Dodge dealer near Sheridan, WY to take care of all of your automotive needs? We understand that desire. After all, who wants to travel to several places if you can find an auto dealership that solve all of your sales, service, and parts needs. If you are looking for that full-service experience, you don't need to search all over Cody, WY, you can come to Lithia Chrysler Jeep Dodge RAM of Billings, located at 2229 King Avenue West in Billings, MT. We have everything you need to have the customer service, staff, and resources for you to have a fantastic experience while you are here.
Amenities
- Instant Financing