Customer Reviews of Herb Chambers Honda of Seekonk
Review type:
Even when the computers are down...
Even when the computers are down...
by dave m on 07/29/2025Jim was great. Came in on a Saturday when dealership was closed, and Jim showed my family the cars we were interested in. Ended up buying one, and leased the other.Dave, we're delighted Jim could assist you and your family at Herb Chambers Honda of Seekonk. Thank you for choosing us and for the positive feedback! Congratulations on your new cars! Safe travels!
Service
by Greg on 07/25/2025Very good service. Car took more than a day to fix issues. I was offered a courtesy vehicle without even asking.Greg, we really appreciate this feedback! We regret the delay with your vehicle, but we're glad our team at Herb Chambers Honda of Seekonk made sure to get you a courtesy car in the meantime. Take care!
need on-site appointment to talk to service advisor and then wait, wait,...
by Fred on 07/16/2025Still not fixed - Lousy Service experience for unresolved initial safety defect (inoperable traction control). I had a great experience buying a new Civic Si but when I scheduled an appointment to fix my car's initially inoperable traction… control I saw another side of this dealership. Herb Chambers Honda of Seekonk service appointment reminder states: "Your reservation is a time for write-up and consultation with your Service Advisor. The actual time your vehicle goes into the shop is totally dependent on the extent of the work involved on the vehicles that are already here." That statement in writing is very telling of this dealership's attitude regarding your time and and outward disclosure that they do not actually schedule when your car will be serviced until after you are already sitting waiting. I was amazed to read it in print in their appointment reminders. My experience felt like a trip to a crowded Emergency Room even though I provided info in advance and was given an appointment. What other business can get away with such open disregard for their customer's time? While scheduling my appointment the two people I spoke with at Herb Chambers of Seekonk confirmed that they can diagnose my inoperable traction control without a warning light. I specifically asked if I need to wait for snowy/slippery conditions and they assured me that their mechanics can diagnose the issue. But upon arrival for my appointment a real-service tech told me that without a warning light they will need to take my new car out and rev-up the engine and drop the clutch to test - he did not appear to be joking. Upon voicing my concern of the damage they would do to my car, he acknowledge it could potentially damage my new car when they 'launch' it to test. Additionally he informed me that the complementary first oil change that I also scheduled will not be free since my oil change light is not yet on (another thing apparently not known by the people you are allowed to speak with while scheduling). So be aware that YOU ARE NOT ABLE TO SCHEDULE AN APPOINTMENT FOR SERVICE BUT MERELY AN APPOINTMENT FOR THE PRIVILEDGE OF SPEAKING WITH A SERVICE ADVISOR. And on top of all that I asked if they could at least scan my car for codes and he told me it would be at very least an additional hour until a mechanic could even get to my car even though I had a scheduled appointment. Note: scanning codes is merely plugging a hand held code reader in under the dash on the drivers side, just a minute of time to do which I had already done at home prior to going in. The result of my 90 mile round trip commute and 3 hours was that I could not get the complementary first service, they were unwilling to properly test my inoperable traction control unless they 'lauched' my car potentially causing damage, and I would need to wait at least an additional hour for someone to plug a code reader in to scan for error codes. I do wonder how they measure their employees and service appointments and how my visit ranks in their statistics. Note: when I initially called there was resistance to connect me to an actual service advisor and after connecting I was afforded very little time before being shut-down and transferred back to the receptionist to schedule an appointment. SEEKONK HONDA'S SERVICE IS STRUCTURED TO PROTECT THEIR TIME AND DISREGARD YOUR TIME. I traveled 90 miles round trip and wasted 3 hours of my time for nothing and even after finding one of their managers the response I received is "sorry but the people you talk to on the phone are only receptionists and they do not know...". While still at the dealership I asked to speak with the service manager who could not be located. I then asked to receive a call from the service manager but they have not yet called. I have already created a case with Honda America.Fred, thank you for the review. We strive for better coordination and transparency in scheduling appointments, so it's disappointing to hear about this experience. Please reach out directly when you can; I'd like the opportunity to address these concerns further and make things right for you. Thank you, Scott Birtles - General Manager - scott@herbchambers.com
They always come through and look out for us
by Jonathan on 07/13/2025We've had servicing done here quite a few times. The process is always clear and they're always making sure we get the problem resolved. For anything more than you regular tune up or oil change, this is where I go.We appreciate your repeat business, Jonathan! Thank you for choosing Herb Chambers Honda of Seekonk and for sharing your positive feedback! Safe travels!
10/10 Service!
by Kayla on 07/02/2025I had the pleasure of working with Samuel during my recent vehicle purchase, and I cannot speak highly enough of the level of professionalism and service he provided. From our initial conversation to the final paperwork, Samuel demonstrated… a deep understanding of the process and a genuine commitment to ensuring a positive experience.If you are seeking a knowledgeable, respectful, and results-driven salesperson who puts the customer first, I highly recommend Samuel. His professionalism and dedication truly set him apart.Hi Kayla! This feedback made our day! We are thrilled to hear that Samuel was so helpful and attentive throughout the purchase process. Thank you from all of us at Herb Chambers Honda of Seekonk!
Tim Islip is the best
by Steve P on 06/28/2025The best service in the industry. Tim always takes care of me and gets me out as fast as possible. He is a true professional and an asset to the organization.Steve, we're delighted to hear that Tim provided you with exceptional service at Herb Chambers Honda of Seekonk. Thank you for recognizing his professionalism and dedication!
A new car
by Mike deriso on 06/19/2025updated 06/26/2025Easy as pieMike, we're happy to hear your visit at Herb Chambers Honda of Seekonk was a seamless one! Thanks for your business and please don't hesitate to reach out if we can be of service again in the future!
Happy
by Mary on 06/24/2025Professional, salesman Sardis listened, great deal.Mary, we appreciate your shoutout to Sardis at Herb Chambers Honda of Seekonk! Safe travels!
Recall work in fuel tank
by Frank on 06/22/2025I was met by Tim when I came in and he explained the process. He told me how long it would take and he changed the dead batteries in my remote for me. He answered all my questions throughly and was very easy to deal with. In fact he was… very pleasant, friendly and professional. Tim was easy to like. He made my experience light. Thank you Tim. I arrived early and he told me there was no one in front of me so my car would be the first in and it there would be no delays or back ups. It was finished just when he said it would and it was.Frank, we're delighted to hear that Tim provided a pleasant and efficient experience for you at Herb Chambers Honda of Seekonk. Thank you for sharing your positive feedback!
Oil change
by Holly on 06/17/2025Try to deal with same person Malaine always find her responsive and helpful. Been going to herb chambers for more than decade. Wait times can be frustrating but! From greeter to service to leaving it is generally as good as service can beHolly, thank you for your loyalty and kind words about Malaine and the team at Herb Chambers Honda of Seekonk. We appreciate your patience with wait times and are glad to hear that overall you've had positive experiences with us!
Service
by Jennifer on 06/08/2025This was the best experience with service in the 6 years I’ve owned my Honda-it only took just under an hour for the oil change and brake inspection. Every other time I’ve come in for the same service it’s been a 2 hour wait. Keep up the… good work!Jennifer, we're delighted to hear that your recent service experience at Herb Chambers Honda of Seekonk was efficient and satisfying. Thank you for sharing your feedback, and we'll strive to keep up the good work!
Recall service
by Diane M on 05/22/2025Everyone was helpful, and friendly.Diane, We're so happy our team could help! Thank you for the awesome review! – Herb Chambers Honda of Seekonk
Fuel pumped!
by John Doe on 05/21/2025updated 05/27/2025The customer service rep was first rate - kind, personable, professional and courteous. The repair was done quickly and the waiting area was clean and comfortable.John, we're delighted to hear that you had a positive experience with our team at Herb Chambers Honda of Seekonk. Thank you for highlighting the excellent service and comfortable waiting area!
I cannot say enough good things about their service department!!!
by Christine Matrone on 05/23/2025The service department is amazing. The service is outstanding. The communication is outstanding they go above and beyond for their customers. This is my third Honda pilot and I will definitely be buying another one from them and having it… serviced there they are 100% customer driven and that is unheard of today.Christine, we're delighted to hear that our service department at Herb Chambers Honda of Seekonk has consistently exceeded your expectations. Thank you for your continued trust and support! We look forward to serving you again in the future.
Great service and very helpful!
by L Joseph on 05/19/2025I drove over an hr to get there and they made the experience well worth it. They made purchasing my vehicle easy and even little things like being offered water goes along way. Armando was very detailed in his explanation of the vehicle and… options that they provide. All in all very glad I chose them!We're delighted to hear that your journey was worthwhile and that Armando provided a detailed experience at Herb Chambers Honda of Seekonk. It's great to know the little touches made a difference too. Enjoy your new vehicle!
Good
by Andrew on 05/15/2025Always professional and never have any problems with the work doneAndrew - Your feedback is much appreciated! Thank you for supporting Herb Chambers Honda of Seekonk.
Great service
by Chris P on 05/04/2025Fast service, no issues, goodChris, thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers Honda of Seekonk Team
Not the HC quality I usually get
by J on 05/03/2025Within the past couple of years, I’ve started driving over an hour each way to this dealership for service on two different cars, with three other Honda dealerships in between, because of the quality of service (fair and equal treatment, no… pressure tactics) I get from Kelvin, the service agent I’ve worked with previously. I thought Kelvin’s customer service was a Herb Chambers trademark, but I guess that’s just not so. A different agent, Scott, helped me this last time and I might as well have gone to one of the closer dealerships that I purposely avoid. Scott made me feel pressured to have multiple repairs done based on his (purposely?) incomplete repair history review and unwillingness to accept my telling him that I thought I’d had that work done by a local mechanic. Scott was very pushy and made me feel that he was trying to take advantage of my potential lack of auto/mechanical knowledge as a woman with his somewhat argumentative, very pushy tactics. What about the customer who doesn’t know that Scott is only looking at the HC Seekonk repair records, not other dealerships’ records? Or that he can’t see independent mechanics’ records? Scott’s money hungry attitude showed further when I asked about honoring a competitors coupon and he said they didn’t accept them (with no attempt to ask). They had matched my coupon in the past, but I didn’t want to push the issue, I just wanted to leave at that point. It wasn’t until after he saw me pay, and quietly ask Kelvin for his card that Scott ran out to my car telling me suddenly they could accept the coupon - he checked with the manager. He sure wasn’t acting like he checked with the manager while I was inside as he continued the conversation he’d been having with a coworker after I asked about the coupon - no ‘let me check on that for you’ or anything of the sort. Honestly, Scott made this experience feel like a high-pressure, low regard for women, money grab. It was as if he saw money signs in his eyes when I walked through the door. I will try again with this dealership, but with Kelvin as my service agent. * Note: do the math on the totals they’re giving you for the services they are suggesting. The total costs of the services Scott recommended did not add up and were confusing. There were multiple totals and when you did the math they weren’t right, so I’m definitely glad that I chose one service and was charged accurately for that. In regard to the additional questions asked in this review such as would you recommend this dealership to friends and family, options are only yes or no. I would choose maybe, but since it wasn’t available (and I hope my experience with Scott was an anomaly) I marked yes.Thank you for sharing your detailed feedback. It's great to hear that Kelvin has consistently provided excellent service, but I'm disappointed to hear that your recent experience didn't meet the same expectations. Your insights are valuable as we work on improving our customer service standards across the board. If you'd like to discuss this further or have any additional concerns, please feel free to contact me directly. Thanks again, Scott Birtles - General Manager - scott@herbchambers.com
Dog Friendly
by Sandy on 04/16/2025What else can I say about a place where my service advisor Tim is beyond knowledgable and friendly and so are others including dealership manager Scott! Oh, yes, they are dog friendly! Totally trust Herb Chambers Honda of Seekonk.Sandy, it's fantastic to hear that Tim and Scott provided such a knowledgeable and friendly experience at Herb Chambers Honda of Seekonk. We're also glad you appreciate our dog-friendly atmosphere! Thanks for your trust in us!
Cliff Stern 5 Stars!
by Brian D on 04/11/2025Cliff was great! He has a great personality that makes you feel at ease during the whole process. Kept me up to date on the status of my car (needed to be shipped from another dealer). Very knowledgeable of the products Honda sells.Brian, we're delighted to hear that Cliff made your experience at Herb Chambers Honda of Seekonk a positive one. It's wonderful knowing he kept you informed and comfortable throughout the process. Enjoy your new car!
Outstanding Service & Process with Sam
by Kristen F on 04/02/2025updated 04/09/2025Sam Aljallad was the best car salesman I’ve encountered, and I’ve been looking for a new car for over a year. I was hesitant to lease, but when I walked into Herb Chambers Honda Seekonk and was immediately greeted by Sam, he walked me… through the entire process and gave me every detail I needed to make this successful. When we test drove the vehicle, I loved it and had lots of questions, but Sam ensured that this would be the best decision, and it was. Sam took the time, energy, and effort to treat me like family. I’m so glad I did business with Sam, and would recommend anyone to go to him. Thank you Sam for welcoming me to the Honda family with wise advice, expertise, and compassion!Kristen, we're delighted to hear that Sam provided such a welcoming and informative experience at Herb Chambers Honda of Seekonk. It's wonderful knowing he made you feel like family throughout the leasing process. Enjoy your new car!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Dave, we're delighted Jim could assist you and your family at Herb Chambers Honda of Seekonk. Thank you for choosing us and for the positive feedback! Congratulations on your new cars! Safe travels!
by Herb Chambers Honda of Seekonk on 07/30/2025