Haddad Subaru
Customer Reviews of Haddad Subaru
Review type:
5 STAR sales team!
Awesome service
by Bruce Duquette on 06/12/2025Received regular maintenance on our Outback at Haddad Subaru which is always a pleasure working with the service crew. We feel very grateful to have them assist with the maintenance on both our Ascent and Outback vehicles. Lindsey provided… us with exceptional customer support with scheduled maintenance, thank you Lindsey! As an additional customer matter we also spoke with Ally about extending our warranty coverage on the 2021 Ascent. With a referral from Lindsey, we have extended coverage for 5 years or 80,000 miles. Thank you Ally and Lindsey you’re awesome!Bruce, we're delighted to hear that Lindsey and Ally provided exceptional support during your visit at Haddad Subaru. It's great knowing our team could assist with both maintenance and warranty coverage for your vehicles. We appreciate the trust you've placed in us, and look forward to assisting you next time!
5 STAR sales team!
by Kenny C on 05/07/2025The entire sales team at Haddad Suburu is incredible! For starters, the immediate attention that I received when inquiring about the vehicle was beyond what I have ever experienced from any other dealership, and I have dealt with them all.… Because I was traveling a significant distance to come in to make the purchase, Evan came in on his day off and made certain that everything went smoothly, and to do all things possible so that I could drive away with the vehicle. Karissa in the finance department was equally impressive and super efficient. Everyone was courteous, attentive and professional beyond compare. The entire dealership runs like a well oiled machine! I can not recommend Haddad Suburu more highly! 5 stars without a doubt!Kenny, we're delighted to hear that Evan and Karissa made your experience at Haddad Subaru exceptional! It's wonderful knowing our team provided such attentive service. Thank you for the glowing recommendation!
Poor Communication- Misleading
by Unhappy Customer on 04/30/2025Much improved Service Team over the years, especially Brandon... However, Sales is/was A Horror Story in the end... I have always purchased Subarus (7) out of town over the last 30 years because Haddad Sales has horrible local… reputation... The Service Department as much improved, so I thought I would give them a fresh try this year... Here is the reality of my experience: While sitting in the waiting room for service on my old Subaru, in January, 2025 a salesman offered me an excellent price for a lease "today" on a new 2025 Legacy. I could not make the purchase on that day... When I called back a week later, the Sales manager, Justin, told the price never existed, (though the salesman said it did) and the price was now double. Take it or leave it. Of course Lease prices change month-to-month, but to say the Salesperson never offered me the price, (though the Salesperson acknowledged the earlier price) was a big red flag. And insulting to both of us.. Four months later, with Tariffs looking gloomy, I went to the dealership and leased a 2025 Outback. I paid a deposit and was given a copy of Window Sticker and VIN number. I misplaced the printed sticker copy, but kept a printed copy of the VIN number. At that time, we called for my 10 day buyout on my Trade, which I wrote down on the paper with printed VIN. A few days before the pick up of the car, I was told the VIN number I had been given (and gave to my insurance) no longer existed and was changed to a new VIN and new Outback.. When I called about that, The sales person, said, "Don't worry- It is the Same Car" A week after picking up the car, I noticed the new VIN was very different and I called the Sales Manager Justin for clarification. He then told me he had "No Idea" how I got a printed original VIN number, and he would not honor or explain how that happened. The reality is one of his staff gave it to me. He refused to acknowledge the error and insinuated-- I made it up, somehow had it printed, or God knows what... I forged it, but absolutely refused to acknowledge it was a mistake on Haddad's part. Truth was, I was given the wrong VIN number to begin with and was told falsely it was the same car as the new VIN. All I wanted was accountiblity. I mentioned this incident to several of my client's who went on to say Justin's failure to acknowledge his error- is a well known problem with Haddad. They will rarely admit a mistake. To top it off- On the scheduled pickup, another sales person Scott, (mine went home early) was showing me how to use the electronics and did NOT know several aspects of the car and had to get help after 20 minutes and having told me wrongly to reset all settings, 2x... In fact, he told me the incorrect information several times. I know the Haddad team is doing their best, and Scott was nice enough, but really- to not know how the car works is unprofessional. In addition, I was told by the sales person the car would have a self-dimming rear view mirror (like my old trade-in) and the car has a standard mirror. Again, Justin said, no one ever promised that.. "Do I have it in writing?" No, I do not" Tough luck Buyer beware! Update May 2025: I truly hoped my purchase of a 2025 Outback Lease was going to be positive. In the end the Sales Manager made several mistakes, giving me two different VIN numbers and accused me of making one up... He has consistently not returned calls or emails.It's disappointing to hear about your experience with our sales team, especially after having a positive impression of our service department. We strive for transparency and accountability in all interactions, so it's concerning that this wasn't reflected during your visit. Your feedback is invaluable as we work on improving communication and customer satisfaction. If you're open to discussing this further or have any other concerns, please reach out at your convenience. Thank you, Liz Sheehan - Customer Relations Manager - 413-242-0110
Great help!!!
by George on 03/13/2025Mark always goes out of his way to be helpful and complete my service issues in an effient and timely mannerGeorge, we're delighted to hear that Mark consistently provides you with efficient and timely service at Haddad Subaru. Thank you for sharing your experience!
Thanx Mark!
by Frank G on 01/30/2025Honest, open, ethical, fair.Frank, thank you for the positive review of Haddad Subaru!
Services
by Young on 01/17/2025updated 01/23/2025I don't usually do reviews like this, but today was the best service I've ever had. Fast and accurate. Mark was the best , listened to what I needed and explained it to me in detail. Thank youYoung, we're delighted to hear that Mark provided you with such exceptional service at Haddad Subaru. Thank you for taking the time to share your experience!
Great service
by Dick on 01/07/2025Always happy with service. Nice waiting room with coffee and snacks.Thanks for sharing your positive experience with us at Haddad Subaru! We're glad to know your visit was a 5-star one. Take care!
Dick, thanks for your great review, and for giving our dealership such a high star rating!
Excellent service
by Paul Caccaviello on 12/14/2024updated 12/20/2024Very accommodating and skilled in their jobPaul, thank you for this 5-star review of Haddad Subaru!
Great service experience
by Harry H on 12/13/2024Great people who care for your vehicle 10/10 experienceHarry, thank you for taking the time to review Haddad Subaru. We're happy to have you as a customer. Safe travels until next time!
Worth the drive
by Davut on 12/12/2024Reliable, efficient and friendlyThank you for sharing a great review of Haddad Subaru!
Wasted my time
by Unhappy customer on 11/21/2024A very easy scheduled service, took over 2 hours because the service writer failed to cone to the waiting area and tell me my car service was done. Would have been longer if I didn't go to the service desk as ask what the hold up was.I'm sorry to hear about the delay during your scheduled service. We strive for efficiency and communication, so it's disappointing that we fell short this time. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Liz Sheehan - Customer Relations Manager - 413-242-0110
Entire team works to make you happy!
by chris k on 10/31/2024Brandon, Mark, and Lindsey all work very hard to keep the work flowing and customer happy. Best prices in town and a friendly team to help. Haddad is great for sales, service, and parts.Chris, thank you for the shoutout to Brandon, Mark, and Lindsey! We're delighted to hear that our team at Haddad Subaru provided great service and prices. We appreciate your support!
Attention to detail and attentive to customers needs
by George on 10/25/2024good products, fair pricing and good after sale service.George, it means so much to us to see your review! Thanks from the team at Haddad Subaru.
2018 FORESTER TOURING
by George on 10/10/2024Mark has been my service person on many occasions. He always does as I ask in a very through manner. I enjoy working with a person who attends to my requests, makes good service suggestions and suggests alternative options if available. My… car always leaves Haddad in top notch condition when I work with Mark. Thank you Mark!George, we're delighted to hear that Mark consistently provides you with excellent service at Haddad Subaru. It's great knowing your car leaves in top-notch condition every time! Thank you for sharing your experience with us.
Excellent experience
by Paul Caccaviello on 10/03/2024We have been customers of Haddads Sub for many years. Joe Rogers was great as he always has been for the previous 5 leases! Helpful and ensuring it was a stress free easy transaction is something we appreciated! Everyone from sales to… service to management have always been top rate!Paul, thank you for your continued loyalty to Haddad Subaru! We're delighted to hear that Joe and the team have consistently provided top-notch service. We look forward to serving you again in the future!
Great service!
by Peter in Great Barrington on 07/12/2024Thanks, again, Mark Brown and team in Service for a quick resolution of a leaking tire. As always, I am thoroughly satisfied with Haddad's high quality Service Department.Thank you Peter! Our team will be very happy to hear about your kind words and high star rating! We appreciate your business!
Ally is Amazing!!
by Tiffany Poirot on 04/20/2022Ally Curley was by far a shining star when it comes to sales and customer service. I pulled up to check out a 2018 Toyota 4Runner, that I later found out was hers, she had recently traded in for a truck. She was knowledgeable, friendly,… and made the entire process a breeze from beginning to end. I would 100% recommend anyone go to see Ally if they are looking for at purchasing a vehicle. I want to thank Ally and the rest of the team for all of their help. I couldn't be more happy with my purchase.Support a local dealership that actually cares, not Haddad
by Matt on 03/27/2021Buyers beware- I tried supporting local business today but found out quickly Haddad had zero interest in reducing their asking price by even $1. Greedy!Dishonest
by MIchele on 01/11/2021This is the worst dealership I have ever dealt with. We went in to purchase a vehicle and Dave a salesman there helped us out with a 2017 Subaru. I told him I wanted to bring my own financing because I could get a lower interest through my… bank. He said we don't have to do that and came out with a printout of what the payment was going to be at around 4% interest rate as long as your credit score was above 750 ,which mine was well over that. Well that was all a lie, the interest rate came back at over 8 %. Dave then went over the car fax with us and said there was only one accident with only minor damage to the right front fender area. We said okay trusting him (so I will take partial responsibility for not thoroughly looking it over). We just wanted out of the dealership with the covid pandemic, and the amount of people that was in the dealership was more than the 25% capacity allowed by the state. So when we got home we looked over the paperwork and found out nothing that Dave assured us was as he stated. The entire vehicle was damaged and the damage was moderate. I am more pissed off that I was lied to and he misrepresented the damage to this vehicle. I contacted the General Manager Chris, and his response was "I don't take sides with the he said she said" You signed the paperwork and that's what it is. Dave also sold my sons girlfriend a car that had to be brought back because many issues the main issue was it was brought in several times because this white powder kept blowing out of the vents and the last time it happened it went into her eyes. If my son wasn't in the vehicle to grab the steering wheel she would have crashed the car. My son called furious over this issue the had us bring the car back and got her into another vehicle. She was suppose to drive that vehicle home that day. Come to find out the previous owner never signed the title. They put here in a rental. It has been over a week and the previous owner has still not come into sign the title. So she is paying on a vehicle she is not able to drive. My advice is to stay far away from at least this salesperson and this dealership.I tried to delete the above review I posted, and wasn't able to so I am providing and update to the above problem. Haddad Subaru went above and beyond to rectify any issues we had. Thank you so much Liz and Mark. It was a pleasure working with the both of you. Five star review!!
Sales at Haddad Subaru - Jordan Smith
by Meghan Maziarz on 11/21/2019Highly recommend Jordan at Haddad Subaru. Incredible service, timely, friendly, knowledgeable - the list goes on!Meghan, thank you for taking the time to leave us a review! We are so glad you had an excellent experience with Jordan and congrats on your new vehicle!
Very Pleasant Experience
by Sam on 01/10/2019Went there to buy my first car. Matt was very laid back and personable, the process was very smooth, and they didn't try to force or rush anything when I had questions or doubts. Horror story, this is not.Sam, we are glad to hear that Matt made your first car buyinh experience smooth and hassle-free. We hope you are enjoying your new vehicle and thank you for your business!
Subaru Forester
Subaru Crosstrek
Subaru Outback
Kenny, we're delighted to hear that Evan and Karissa made your experience at Haddad Subaru exceptional! It's wonderful knowing our team provided such attentive service. Thank you for the glowing recommendation!
by Haddad Subaru on 05/08/2025