Customer Reviews of Baron BMW
Review type:
Great Experience at Baron BMW
DO NOT Trust Baron BMW
by Bob on 05/20/2025Baron BMW agreed to sell me a car. I agreed verbally and through emails to purchase a car at the listed price. They sent me the agreement signed by Brandon Shannon. They then sold the car to someone else. I complained to the General… Manager and he said he could do nothing. I read reviews and see that they have done this in the past and indicated that they would correct in the future, but they are still deceiving buyers. I filed a complaint with the Kansas Attorney General.Thank you for your review. We apologize you were not able to sign the requested paperwork to send you the deposit link prior to someone else purchasing the vehicle. We understand it may have only been a 4-5 hour delay on your part, but as discussed we need signatures and a deposit to move forward. All our vehicles are publicly listed on our website and always available for sale, until they are purchased. We are sorry this did not fit inside your timeline and hope it works better in the future. My email response to you clearly listed why you were not able to purchase the vehicle, someone else moved much quicker than you did and purchased it first. We would have loved to sell you the vehicle, but we refuse to tell clients they can’t buy a car because we “think” someone else might buy it at some point. Thank you Clay Shafer General Manager cshafer@baronauto.com
Great Experience at Baron BMW
by Blake Hodges on 03/19/2025I purchased a pre-owned car from Baron BMW and was very happy with the experience. With multiple cars in the make and model I wanted available, I was able to weigh options and make an informed decision. The team was professional, friendly… and helpful. No pressure, just honest and transparent service!Hi Blake, thank you for your kind review; we are happy to pass along your comments to the team here at Baron BMW! Please don't hesitate to reach out if there's anything additional we can do for you.
Always excellent service
by dknoop11 on 05/30/2024Baron Service always does a great job!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Always great service
by Andy Baxter on 05/25/2024I have been using Baron BMW for the service on my 5 series for 7 years. They are always thorough and honest. I will continue using them for as long as I own BMW vehicles, which have been great. My car is 10 years old with 186,000 miles. I… have followed all recommended services and it still runs great. I highly recommend Baron BMW and their service team.It's great to hear about your positive experience with Baron BMW's service team over the past 7 years! Thank you for sharing your recommendation!
Routine annual service on 2022 BMW 540i
by Danny R. on 05/23/2024Everything was great. Andrew was very professional, and explained everything thoroughly. I was very impressed with Andrew’s knowledge, and efficiency, and he took time to give me periodic updates.We're delighted to learn about your positive experience and the professional assistance provided by Andrew! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Excellent handling of a recall
by Robert L on 05/07/2024I recently took my 2010 328i in to address a service engine light. The cause ending up being related to a recall so the work was covered under warranty. The service advisor did a great job managing the process and getting my car back to… me within a reasonable timeframe.That's great to hear that your service engine light issue was covered under warranty due to a recall! It's always a relief when unexpected repairs are taken care of. Kudos to the service advisor for managing the process smoothly and getting your car back to you in a reasonable timeframe. Thank you for choosing us!
covered under warranty even after 100k miles.
by Katiebmw on 04/30/2024Patrick was able to get my entire repair covered ER warranty even after 100k miles. It was an unfortunate situation, but he saved me close to 6 grand and I didn’t even have to fight for it.We're thrilled to hear about your positive experience with Patrick! At our dealership, ensuring our customers receive the best possible service is our top priority. We're glad Patrick was able to get your entire repair covered, even after 100k miles, saving you money. Thank you for choosing us for your automotive needs!
X5 Repair
by KBdrives on 04/27/2024Baron BMW was able to diagnose and fix my issue effectively and did what they could to provide additional value to make the repair costs more cost effective. Courteous and responsive.That's great to hear! Baron BMW's effective diagnosis, cost-effective repairs, and courteous service are commendable. We're here to assist you and ensure your continued satisfaction with Baron BMW!
Great service
by Erin_Go on 04/08/2024Ryan was great at explaining what was needed and keeping me apprised of the repairs.It's fantastic to hear that you had a great experience and that Ryan provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Baron BMW service appointment
by LindsayC on 04/05/2024Luke was helpful and they got me taken care of and on my way. Always great service at Baron BMW.It's fantastic to hear that you had a great experience and that Luke provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Services
by Mbrowning on 04/02/2024Ryan did a great job communicating with us through the entire process. He didn’t try to push things that we didn’t need and the turnaround time was quick. Would recommend and use for future services.That's great to hear! We're thrilled that Ryan provided you with a positive experience, with clear communication and a quick turnaround time. We appreciate your recommendation and look forward to assisting you with any future services. We're here to help and ensure your continued satisfaction!
Oil change on short notice
by kcLarryS on 03/30/2024Needed an oil change for my 2003 Z4, Tanner was able to get me right in. Very quick service, reasonable price and a thorough car was included. Very pleased.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Baron BMW above the rest
by KHans22 on 03/21/2024Never had a service issue with my BMW at Baron. Staff is always courteous, forthcoming, and easy to work with. Justin explained details, recommendations, and costs for my car, and a tentative plan for future service. A+We're glad to hear that you've never had a service issue with at Baron BMW and that our staff is courteous, forthcoming, and easy to work with. Thank you for your feedback, and we're pleased that Justin provided detailed explanations and recommendations for your car's service. A+ service is what we strive for!
Service
by Pleased on 03/15/2024It is nice to be valued and Joe always does that. The overall service department made me feel comfortable to know that they were going to treat my car as well as they treated me! It has not always been this way but it seems like the Baron… that I have known and would buy high end BMW's from is back! Whatever you did... please keep doing it!Thank you for sharing your positive experience! We're thrilled to hear that Joe and our service department made you feel valued and comfortable. Our goal is always to provide top-notch service and ensure that your car is treated with the utmost care. We appreciate your feedback and are committed to maintaining the high standards that you've come to expect from us. We're here to ensure your satisfaction and look forward to serving you in the future!
X1 service
by Jamey 07 on 03/11/2024Great service, very responsive and polite.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service Advisor
by Visitor on 03/07/2024Called Baron BMW the day before my scheduled appointment and was immediately slotted for the next day. Upon my arrival, I was met by Tanner Walker - he asked me a few questions regarding service and he provided outstanding customer service.We're pleased to hear that Baron BMW was able to accommodate your service appointment quickly and that Tanner provided outstanding customer service. Thank you for choosing us. We appreciate your positive comments!
Service
by Gifted7 on 03/04/2024The service advisor was very knowledgeable and professional…Paperwork was in order and I picked my car up ias scheduledWe're glad to hear that your service advisor was knowledgeable and professional. It's great to know that the paperwork was in order and that you were able to pick up your car as scheduled. Your positive experience is important to us, and we appreciate your feedback.
X5
by Dein123 on 02/27/2024Good experience except for ACC. Was told if it had the mode button it had Adaptive Cruise Control. I should have double checked but you expect a 75K vehicle to have that option Would not bought without it.I appreciate you sharing your experience with us, and I apologize for any confusion regarding the Adaptive Cruise Control feature on your X5. I understand the importance of this feature, and I regret any inconvenience caused. I would like the opportunity to discuss this further and explore possible solutions. Please contact me at your earliest convenience, and I look forward to addressing your concerns. Eric Frischer Service Manager efrischer@baronauto.com
Professional and personal
by Jeannette on 02/20/2024I just had my 535i in for service and the service was top notch. They even made sure I had a loaner vehicle for the day due to the distance from my house to the dealership. And when I went to pay, what I expecting had been adjusted lower.We're thrilled to hear that you had a top-notch service experience for your 535i, including the provision of a loaner vehicle and a pleasant surprise when it came time to pay. Thank you for choosing our service, and we look forward to continuing to provide excellent service in the future!
Professional and friendly
by EFreviewer on 02/16/2024My experience was top notch. The folks at Baron are very professional and friendly. A terrific experience.We're thrilled to hear that your experience at Baron was top-notch! It's great that our team was professional and friendly, providing you with a terrific experience. Thank you for choosing us, and we look forward to serving you again in the future! Safe travels!
Aweful
by Never again on 02/05/2024Contacted dealership about a used mustang. Didn’t have it priced online and took them forever to get a price! How do you sell cars and not know what you’re asking for them! Didn’t buy from them and would never attempt to again. Too many… dealers willing to not play games that I have no time or patience for!Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
We are sorry for any inconvenience. That Mustang had just been traded in and all our staff were not quite yet familiar with it. We do like to get the cars online as fast as possible so clients have the ability to see what we have, it does take a couple of days for our large employee base to become familiar with vehicles we take in on trade. I apologize this was a 1 star experience and we wish you the best of luck in the future. Clay Shafer, General Manager
If you are a new or veteran BMW enthusiast in the greater Overland Park, Olathe, and Kansas City area, you're in the right spot! Baron BMW offers an envious selection of the season's hottest-selling BMW models as well as wide selection of reliable used cars.
In understanding that every driver wants to shop for a car differently, Baron BMW invites you to explore our new and used car inventories online or in person. Whatever you prefer, just know, our expert staff is renowned in and around Merriam, Kansas for their ability to listen to drivers' needs, and help them find just the right car and/or services to suit their lifestyle.
Looking to spend less on a car? We offer a wide selection of quality used cars that drivers in the Merriam, Overland Park, Olathe, and Kansas City can enjoy. So take that extra green and use it for a down payment, vacation, whatever suits your fancy. You'll still enjoy like-new quality and performance. Used is really just in the name
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Blake, thank you for your kind review; we are happy to pass along your comments to the team here at Baron BMW! Please don't hesitate to reach out if there's anything additional we can do for you.
by System Administrator on 03/21/2025