Tom Wood Subaru
Customer Reviews of Tom Wood Subaru
Review type:
Great experience!
48 Month Service Outback
by DCSubaru on 06/04/2025Excellent job by Tom Wood Subaru . Camryn, my service advisor, did an outstanding job. Great communication. Explained my options. Had me in and out quickly. Always take my Outback to Yom Wood Subaru.Thank you for sharing your experience with us! We're delighted to hear that Camryn provided excellent service and efficient communication at Tom Wood Subaru. We appreciate your continued trust in us for servicing your Outback!
Great experience!
by Shirley Nixon on 05/28/2025Greg took the time to go over all the features of the Subaru Outback before releasing the car to us.We also got a tour of the service department explaining all the services they provided. Also really like the two classes provided free of… charge on orientation of all the features of our Outback.Great place to do business.Shirley, we're delighted to hear that Greg and the Tom Wood Subaru team provided such a thorough experience with your new Outback. Enjoy those classes and all the features of your vehicle!
Great service
by CW on 05/09/2025Great service. I'm always kept up to date on any changes. Super friendly staff.We are so happy that our Tom Wood Subaru team delivered an excellent experience. Thank you!
5 star service from a 5 star dealer!
by Joseph W Grant on 05/13/2025We took our '22 Forester for her 3yr./36,000 mile service. Tom Wood Subaru has been, by far, the most pleasant dealer to buy and maintain an auto with. At 67, I've dealt with more than my share. From my salesperson, Jamie Saddler, everyone… I've interacted with has been professional and genuinely happy to be there. We love it and you will too!Joseph, we're delighted to hear that your experience with Tom Wood Subaru has been so positive! It's wonderful knowing our team, including Jamie, provided you with such professional service. Thanks for choosing us and sharing your feedback!
It actually paid off!
by RPickering on 05/10/2025For the first time I purchased the extended warranty from this dealership, Tom Wood. It really paid off! I needed new tires, then wheel bearings and the cost was minimal on the tires and zero on the bearings. Service was outstanding. People… with whom I dealt were helpful and professional. Great experience!We're delighted to hear that the extended warranty worked out so well for you at Tom Wood Subaru! It's fantastic that our team provided outstanding service and made your experience a great one. Thank you for sharing this feedback with us!
Couldn't be nicer!
by M Levine on 04/30/2025They really took care of us, and were very nice. They knew what they were doing. And the waiting area has free coffee and sodas.We're delighted to hear you had a great experience at Tom Wood Subaru and enjoyed the amenities in our waiting area. Thank you for your kind words, and we hope to see you again soon!
My Review
by Johnny Ringo on 04/01/2025Wilfred Chan gave me great service when took my car in for maintenance service. He’s a nice guy that got me in and out in a short amount of time.Johnny, we're glad to hear that Wilfred provided you with efficient and friendly service at Tom Wood Subaru. Thanks for sharing your experience!
Professional and efficient
by 2 Year Trader on 04/04/2025Tony was professional and made it possible for me to purchase my new vehicle the same day.We are thrilled that you had such a positive experience with Tony! Thank you for choosing Tom Wood Subaru and for sharing your support. Safe travels!
Great!
by D Gagnon on 03/23/2025Treated courteously and respectfully.Thank you for sharing a positive review of Tom Wood Subaru!
Camryn Meyer service advisor
by Jason Miles on 03/11/2025I had an exceptional experience at this service center, thanks to Camryn Meyer and her outstanding service. She efficiently coordinated my Subaru Ascent’s suspension repair via text, ensuring a smooth process that got me to work on time. I… felt great about the quality work and excellent treatment—highly recommend!Jason, we're delighted to hear that Camryn provided exceptional service during your visit to Tom Wood Subaru. Thank you for recommending us and sharing your positive experience!
Consistently Outstanding Service
by PG on 12/20/2024From scheduling to picking up the car, communication with the dealership was excellent. I thought I was due for a very expensive service interval based on months I have owned the car, however the miles are significantly lower. The service… technician who checked me in suggested using mileage and not months to elect what should be done. Saved me hundreds of dollars, not to mention time.It was our pleasure to provide excellent communication and help save you both time and money. We are glad to hear that our service team can offer valuable advice like using mileage over months for maintenance decisions. Thanks for sharing your experience, we look forward to seeing you again here at Tom Wood Subaru.
Car buying was fun and easy!
by Meg A on 12/13/2024I really enjoyed the down to earth sales environment at Tom Wood Subaru. I went back multiple times to test drive and inquire about the many updated safety features the car offered. They were never pushy and always answered my many… questions in an honest and straight forward manner. Nothing beats the feeling of driving the car off the lot and knowing you made the right purchase! A great overall experience that I know will continue with my Subaru!We're delighted to hear that you had a great experience with our team at Tom Wood Subaru! It's wonderful knowing that the honest and straightforward approach made your car-buying journey enjoyable. Enjoy every moment in your new Subaru, and feel free to reach out if you have any more questions down the road!
AMAZING EXPERIENCE!
by Scott I on 10/21/2024Nick W. was absolutely amazing! He worked with me and made everything smooth getting into a WRX! I highly recommend!Scott, we're delighted to hear that Nick made your experience smooth at Tom Wood Subaru! Enjoy your new WRX and thanks for the recommendation!
Old folks buy new.
by Oldtimer on 10/18/2024The service is excellent and the salesman was professional. Well organized and patient.We are glad to hear that our sales team provided excellent service. Thank you for choosing Tom Wood Subaru!
Mike Eicher is more of a dad than a salesman
by T on 09/18/2024updated 09/24/2024We had a great experience buying my first car here. Mike Eicher is the sweetest and most trustworthy guy I've met! He stayed several hours past closing multiple times for us, including multiple visits where he wasn't making any money from… us. He even tried to convince us to buy a more practical, affordable car even though it wouldn't be as big of a sale. If you're going here, ask for Mike!Thank you for sharing your wonderful experience at Tom Wood Subaru! We're delighted to hear that Mike went above and beyond to assist you. Enjoy your new car, and we appreciate the recommendation!
Addressed safety concern promptly
by Subaru Jim on 09/10/2024updated 09/19/2024They worked me in to assure my car was safe to drive after it began having an unusual noise. I left with piece of mind and an item to place on my next maintenance visit. Well done.Thank you for sharing your experience! We're glad to hear our team at Tom Wood Subaru could ensure your car's safety and provide peace of mind. Drive safely, and we'll see you at your next maintenance visit!
Tom Wood Subaru Rocks!
by Claire H on 09/13/2024There are no dislikes!! Michael and the whole crew at Tom Wood are excellent!We are pleased to hear this positive feedback! We'll be sure to pass along your kind words to Michael and the Tom Wood Subaru team!
Today was a let down
by Lucy on 09/07/2024I tell people that Tom Wood Subaru has the best service experience anywhere! I would buy another Subaru just to be able to take it there. However yesterday, they were definitely off their game. I waited almost 3 hrs for an oil change with… an appointment. They recommended some things but never gave me a written or email message with that info & forgot to put new oil change sticker in window. I'm hoping they were just slammed or had new techs working??? These were minor things but they are usually very efficient!!Lucy, thank you for your feedback and kind words about our service. I apologize for the extended wait time and oversight during your recent visit. We strive to maintain high standards even on busy days, so we appreciate your understanding as we work to improve. Please feel free to share your full name with me so I can get you an oil sticker as soon as possible. Thank you, Russell Stevens - Service Manager - 317-705-7024
Good job
by John Doeadeer on 08/12/2024updated 08/20/2024Trusted care for the car.John, it was our pleasure to assist you. Thank you from all of us here at Tom Wood Subaru!
Darrell’s First Rate
by Jason T on 08/01/2024updated 08/08/2024Darrell was very kind, efficient and knowledgeable. You are in good hands with him.Jason, we really appreciate your feedback about Darrell! Thank you for choosing Tom Wood Subaru.
Had an appointment for 8:45am, not looked at for 24 hours
by Steve on 08/02/2024I have been taking cars to Tom Wood dealerships for over 10 years. This was the first time that I had an appointment, and it took over 24 hours before they looked at the car. If it happens again, I may be looking elsewhere for service.Steve, I apologize for the delay you experienced during your recent visit. We value your long-term loyalty and want to ensure this doesn't happen again. Please reach out so we can discuss this further and ensure this does not happen again in the future. Thank you, Russell Stevens - Service Manager - 317-705-7024
Subaru Crosstrek
Subaru Outback
Subaru Forester
Shirley, we're delighted to hear that Greg and the Tom Wood Subaru team provided such a thorough experience with your new Outback. Enjoy those classes and all the features of your vehicle!
by Tom Wood Subaru on 05/29/2025