Tom Wood Subaru
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Had an appointment for 8:45am, not looked at for 24 hours
Written byon 08/02/2024
I have been taking cars to Tom Wood dealerships for over 10 years. This was the first time that I had an appointment, and it took over 24 hours before they looked at the car. If it happens again, I may be looking elsewhere for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Tom Wood Subaru on 08/05/2024
Dealer Response
Steve, I apologize for the delay you experienced during your recent visit. We value your long-term loyalty and want to ensure this doesn't happen again. Please reach out so we can discuss this further and ensure this does not happen again in the future. Thank you, Russell Stevens - Service Manager - 317-705-7024
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