Customer Reviews of Laurel BMW of Westmont
Review type:
First BMW Purchase
My Service Experience
by TomSchrey on 05/20/2025My service experience was excellent. The work met expectations and the service agent was friendly and knowledgeable.Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
BMW WESTMONT
by Patrick on 05/20/2025Friendly,knowledgeable service rep. I had a sudden severely deflated tire from an unknown cause that would have prevented me from driving my car. The problem was diagnosed and remedied quickly despite walking in on a Saturday morning… without an appointment. Everyone was very helpful and understanding. I was able to get my car back after a minor repair and has been fine since.Hi Patrick, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Poor Customer Service from the Service Dept
by kdixon1055 on 05/14/2025Ryan was below expectations. As I tried to explain the problems I was having with the iDrive system's accuracy for navigation, he interrupted several times and talked "over me". He told me the iDrive system has issues and I should use my… phone for navigation instead. The service took longer than Ryan told me and when I went to ask about it, I saw my car in the front lot where it was parked after completion. I had to wait to speak to Ryan, because he was on the phone arguing with a customer. And I couldn't get my keys from the Cashier, because Ryan hadn't sent over the paperwork.Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd like, please contact our General Manager at (630) 537-0311. We'd appreciate the chance to make your experience a positive one.
Excellent service
by bimmer361 on 04/29/2025I am on my 16th BMW and only have my cars services at Laurel BMW. Work is always done the first time and I get a video report of my car and an explanation of the work completed. I trust them to get the job done correctly!.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Satisfy
by Mclntosh on 04/22/2025Everything was good. I was offered Uber home and back to the service center after my car was done. Good customer service. Thank you Laurel BMWHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
2015 X1 service
by Comment on 01/29/2025Very good experienceThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by mamastock on 01/28/2025Quick and seamlessHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
James Randall was awesome
by Al Schwartz on 12/25/2024James is very efficient and thoughtfulHello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience every time
by James R on 08/29/2024updated 09/05/2024I’ve been going to Laurel BMW for a few years now for service and I’ve never had a bad experience. The staff is very professional and friendly, always provide great service, and are never overbearing or pushy. I’ll continue going here and… would recommend Laurel to anyone else looking for an honest dealership experience.Hi James, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation and we hope to be of service again in the future.
Laurel BMW
by ReynaMH on 08/28/2024Jay Buis has been my service advisor for 10 years for my 3 series. He’s always available and incredibly helpful.Hi Reynamh, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Laurel BMW of Westmont. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Best Service Center
by Daniel04 on 08/28/2024Had my M3 in for a vibration concern, Alexis was my advisor. She was great with providing and relaying the information from the tech. Gave two options for the repair and provided opinions on the positives and potential negatives. Alexis is… very knowledgeable. Overall the service was amazing and I will definitely be returning to Laurel and Alexis.Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Fixerd rear door window seal
by PattiMarie on 08/20/2024My rear door window seal/weather stripping started was coming out, and I called for a service appointment. I was able to bring in the car next day. Dean was great. Very professional with a great personality. The car was fixed quickly and… I was on my way.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great service and partenship
by Oakpark on 06/20/2024The team there really help me get my BMW in orderHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
speedy and friendly service
by jerrybo on 06/10/2024I needed to get the tire pressure in my new 430l adjusted. Pulled into Westmont bmw service bay with no appointment and was immediately taken care of. Great service and no charge.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Run, forest, RUN
by Cvanderput on 05/18/2024Car needed repairs post accident and things went off the rails. Got yelled and screamed at by the service head and that's all that matters, 20+ years of being a customer ended in a tragic experience. I wouldn't go there if they paid me.… worst experience ever.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (630) 537-0311 to discuss what we can do to help.
First BMW Purchase
by New X3 M40i Owner on 04/25/2024Overall a great experience. Brendan was very knowledgeable and made the whole experience quite painless. As a first time BMW purchaser, I was expecting a premium experience and Brendan delivered. Highly recommended and I’m looking forward… to doing business with them in the future.Thanks so much for the warm recommendation of the team here at Laurel BMW of Westmont. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Laurel BMW Purchase
by stev261 on 04/10/2024Great purchasing experience. Jason Anderson was detail and service oriented from the start of the purchase discussion, throughout the purchase process, and the car orientation. I would highly recommend Jason and Laurel for a BMW purchase.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Recall service
by Matthew on 04/01/2024Excellent friendly people quick service recommended to all my friendsHi Matthew, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional Service
by Kelly White on 03/29/2024Laurel BMW of Westmont sets the gold standard for exceptionald customer service and maintenance expertise. From the moment I stepped onto the lot, I was greeted with warmth and professionalism. Tyler, in particular, went above and beyond to… ensure my car-service experience was seamless and enjoyable. His attention to detail and genuine care for my needs made all the difference. The maintenance service at Laurel BMW is unparalleled – efficient, thorough, and always with a smile. I highly recommend Laurel BMW of Westmont to anyone in search of a top-notch dealership experience.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Laurel BMW of Westmont and we hope to be of service again in the future.
Great Service Team!
by AllofOgden on 03/31/2024The entire Service Team is the best around! I was in and out quickly, everything was addressed and returned better than expected. Keep up the great work!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
2016 BMW Service
by Isaac C on 03/30/2024Service was done in a timely manner. My car feels phenomenal. My service manager James was very engaged with my service and experience.Hi Isaac, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thanks so much for the warm recommendation of the team here at Laurel BMW of Westmont. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 04/28/2024