Laurel BMW of Westmont
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Dealership Service Review
service Rating
Poor Customer Service from the Service Dept
Written byon 05/14/2025
Ryan was below expectations. As I tried to explain the problems I was having with the iDrive system's accuracy for navigation, he interrupted several times and talked "over me". He told me the iDrive system has issues and I should use my phone for navigation instead. The service took longer than Ryan told me and when I went to ask about it, I saw my car in the front lot where it was parked after completion. I had to wait to speak to Ryan, because he was on the phone arguing with a customer. And I couldn't get my keys from the Cashier, because Ryan hadn't sent over the paperwork.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Niki Abney on 05/16/2025
Dealer Response
Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd like, please contact our General Manager at (630) 537-0311. We'd appreciate the chance to make your experience a positive one.
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