Sons Kia
Today 9:00 AM - 8:00 PM
Customer Reviews of Sons Kia
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TOP NOTCH SCAM!
by David Carkin on 07/31/2025It's been 6 weeks since I purchased a 2021 Jeep Grand Cherokee with 30k miles. I have put on 1200 miles since pickup and had to jump-start the vehicle. When I called on Wednesday, I explained that I had to jump-start the car. They stated… that there could be a diagnostic fee of $180.00 plus associated with my arrival. But bring it down because it should be under warranty. They state they do a full inspection of any vehicle and even load test batteries before the sale of a car. Well, I showed up, having driven almost an hour to get to them. I was first told that because it is a Jeep, they can not work on it because they are not certified to work on them. So, never buy a used vehicle that does not carry the KIA brand because they are not certified to work with anything other than KIA. I explained to them that any auto parts store can load test a battery. They played the Game because you did not buy their overpriced warranty. It's not covered. They offer a 3-month 3k 3k-mile warranty. I call BS Now, I will say Tanisha, the salesperson, saw me there and stepped up. I went to the GM, Bryce Lindgren, and said, as a courtesy, that they would replace the battery. Sam the Underwriter came to me and stated that they would replace the battery. I asked Are you changing both She said yes. Ok, I left and came back. Well, when I got home, I got curious and looked and found out that the large battery was replaced, but the start-stop was not. I sent a message to Sam asking what happened, and she got back to me and stated (I apologize, it was supposed to be, maybe some miscommunication, when's a good time to bring it back.) It's great that they are going to step up and acknowledge they made a mistake. Well then, I get a call from [contact info removed] at 8:51 stating he is a manager. Due to a conversation I had the day before, I was only looking for one battery and not both. Your mechanic tested both batteries and found them to be bad. The manager stated you do not have to change both, and batteries can go bad within a month! Even the dealership states that if you change one, you need to change the other. You can see that a 1.7 rating out of 5 tells the whole story. If this stops even one sale, then I have done my job. The owners should see why their reputation has gone downhill. Due to the people in the building, or you just do not care because all you worry about is the dollar. Well, let me teach you that if you take care of your customers, that dollar would grow tremendously. But you keep doing what you're doing, that company name will change soon unless they just enjoy screwing the average person!SKETCHY!!
by NIKKIB on 10/24/2024If you are a single woman DO NOT take your car here, they will tell you any lie to get your money. I spent $2000 for 1 issue, when I got my car back it was not fixed and had a new issue, when I tried to get them to fix it they told me it… wasnt that issue but a new one along with 3 more totaling $3500. Please if you value your time, money and sanity stay away!!!!!!!!
The following reviews are more than two years old. They are not included in the overall rating.
40 reviews
Good service
by KRCS0129 on 05/03/2018Convenience and ease of scheduling and completion was great. Tim was a great help. The staff was very friendly and nice.,Convenience and was of scheduling and completion.,Convenience and ease of scheduling and completion was great. Tim… was a great help. The staff was very friendly and nice.Survey
by hholland on 04/19/2018The timeliness of service and how friendly the staff was at my time of service. I had no complaints. Eveyone there was nice. Jose was the person I dealt with primarily, and he did an outstanding job to ensure all my needs were metLove Sons Kia! Speedy and friendly
by Kristyy on 04/17/2018I never have an issue when I drop my vehicle off for an oil change. They are always friendly, speedy and very customer oriented! And they always give you a car wash!We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Quentin Stephens - qstephens@sonsautogroup.com
jimleitch
by Jimleitch on 04/04/2018Your staff - Jose & Justin brought me in immediately without an appointment on Good Friday (at 7:30 am). Each was quick to diagnose my situation and squeeze me in. They both kept me apprised of the status and were extremely professional,… friendly and courteousThanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Quentin Stephens - qstephens@sonsautogroup.com
Satisfied Customer
by Rochena on 03/22/2018updated 04/03/2018The expertise of all the staff. The sale representative made me feel comfortable and at ease from begining to endThank you
by tiffleaks on 03/08/2018updated 03/16/2018The care that Terry Strickland and the rest of the team took with me was just perfect. I was nervous to get a car note again, but they assured me that everything will be ok.Customer-focus
by JaySmooth27 on 03/08/2018updated 03/16/2018Sales associate, Mr. Terry Strickland, listened very carefully to my list of specific needs and worked hard to help me get the best deal based on those needs.Great service
by RoyRobinson72 on 03/11/2018They have Friendly, outgoing staff in each department that will answer any questions asked. They worked hard to fix vehicle at an affordable price. Thank YouThank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Quentin Stephens - qstephens@sonsautogroup.com
gadecatur
by gadecatur on 02/26/2018updated 03/06/2018The sales person was friendly and outgoing. I really felt at ease in discussing my situation and concerns. He did all he could to make sure that all my needs were met.A good visit with a lot of benefits
by JamesAsbury on 02/21/2018updated 02/28/2018Kind courteous, professional people. The salesman was especially helpful and knowledgeable. I'm sure I will be back again since this is my third KIA.Sons Kia is great!
by Lanetta1 on 02/23/2018The great energy the associates have even though its early in the morning is amazing. My car was fixed in a timely manner before I had to go to work. Plus the dealership even drove me home and picked me up when my car was readyDelighted
by Danielscott on 02/20/2018Detail of service and answers from technician. Very nice eating area and clean service area. Also had complimentary drinks and snacks.PeeJay
by Peter3145 on 01/16/2018The friendliness, the effort made to see that I was comfortable, no hassle to make sure I was very satisfied with what I was purchasingHappy
by Millersc01 on 01/12/2018Very clean facility and friendly staff. They hopefully fixed my problem. Nice dealership to visit. Overall I was very satisfied with them.New Car Purchase
by Ociewalt on 01/10/2018When I arrived at Sons Kia Car Dealership, first I was greeted in a warm and friendly manner by the receptionist, and the salesmen in the lobby. I was there to see one particular salesman, Mr. Joel Purnell, whom I met during a previous… visit, while my vehicle was being service. He shared information regarding the new vehicle that I was looking at on the showroom floor, but at that time I wasn't interested in purchasing a new vehicle. When I decided that I would come back to see if the vehicle was still there, I knew that he would be my salesman. He handles himself in a very courteous and professional manner. He worked tirelessly with me to get all my concerns answers. I received more than the expected level of professionalism and respect from him. After the car purchase was completed, he took me outside to go over all the features of the car. He went above and beyond to get me the best deal for my purchase. He is a very good person, and salesman. Kia not only have a great employee, but one that is truly an asset.Awesome experience with Kia
by MarvinPerry on 12/20/2017updated 01/02/2018The customer service and attention to what i was trying to accomplish. Everyone was very generous. They went over the call the duty to give me what i asked which was NO down payment.Very Helpful
by FPorter24 on 12/30/2017I have not visited this dealership in aleast 6-9 months because I did not like the customer service experience. However, I wanted to try one more time. The attendant was extremely helpful, pleasant and knowledgeable. Hopefully, the… dealership will continue to provide this type of customer service.BEST EXPERIENCE
by Katiebarr22 on 12/16/2017updated 12/22/2017Great Friendly knowledgeable staff. Helped me and answered all of my questions. Explained things to me in the easiest terms and made me feel better about my situation. Shelby was such a great smart helpful person.Kia survey
by Cathymerritt44 on 12/02/2017updated 12/12/2017Friendly staff: Jamie Johnson and Jay Jackson did a wonderful job. Spacious and comfortable office space to sit in. Staff offered us something to drink while we wait.
About our dealership
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Quentin Stephens - qstephens@sonsautogroup.com
by dealerreply on 04/25/2018