Fields BMW Winter Park
Customer Reviews of Fields BMW Winter Park
Review type:
Justin Equals Customer Satisfaction
Horrible
by Bigceelow on 06/26/2025Make sure you’re in constant contact with the advisor or someone who is going to let you know what’s going on not after they so-called finish the services to your car and then tell you you need to make another appointment for that service… in which you indicated in the beginning only to tell you they didn’t find anything and the car has the same issueIt's disappointing to hear about the lack of communication during your service visit. We strive for clear and timely updates, so it's concerning that this wasn't your experience. Please reach out if you'd like us to address any unresolved issues or discuss further steps. Thank you, Brian Diederich - Service Manager - +1 (407) 835-2727
Justin Equals Customer Satisfaction
by John C on 06/26/2025I keep returning to Justin Rowe of Fields BMW Winter Park because he works the best out the door deal for you from the get go. I don’t have to spend hours and hours going back and forth with a sales manager. Justin will let you know up… front if he can put you in a car. My 5th beemer with him and he has always come thru. Thanks JustinJohn, it's fantastic to hear that Justin has consistently provided you with such a seamless experience at Fields BMW Winter Park. We appreciate your loyalty and look forward to assisting you with many more Beemers in the future!
Great experience
by Victoria on 06/21/2025I visited one other luxury dealership and the difference was significant. The sales representative at BMW was helpful in determining what I wanted, and was empowered by the leadership to complete the transaction without passing me around to… a string of condescending “managers”.Victoria, we're pleased to hear that our team at Fields BMW Winter Park provided you with a seamless and respectful experience. Thank you for choosing us, and we hope you're enjoying your new ride!
Recent move — new car needed
by One HAPPY Dad on 06/18/2025We needed to find a well conditioned used vehicle for my son and had been checking on options within 200 miles from where he was transferred to… Luckily we were able to connect with Justin & Gavin from Fields BMW…. They took us on a test… drive and helped explain all of the features in a way everyone could understand… Both the price on the car they were selling plus the offer they made for the exchange we had were very competitive! Next, their closing department ran into some technology roadblocks and it did cause a delay — however each and every person came to us and made sure that we were doing okay if there was anything they could get us… again VERY professional and something not every dealership does in that situation… Finally, after all docs were signed and we were ready to hit the road, both Justin & Gavin came out to sit with my son and make sure all tech features available in their BMW was displayed to him and then implemented for him — RIGHT WHILE HE WAS IN THE CAR!!! Super nice people with an extremely professional dealership — would recommend ANYONE to go visit their site if they are even CONSIDERING to buy a BMW … Thanks again Justin & Gavin for your help!!We're delighted to hear about your positive experience with Justin and Gavin at Fields BMW Winter Park! It's great that they were able to assist you in finding the perfect vehicle for your son, despite some technology hiccups. Thank you for recommending us; we truly appreciate it! Safe travels ahead in the new car!
Sales
by AM on 06/07/2025Marco is professional, courteous and knowledgeable he is an asset to Fields BMWThank you so much for sharing this praise for Marco! We appreciate your business here at Fields BMW Winter Park.
Quinn worked hard to find the right vehicle
by Jeff B on 06/11/2025I shared with the sales rep what I needed and he looked through the entire inventory and found a perfect car. It’s five years old, but looks brand new. Thanks again, Quinn.Jeff, we're delighted to hear that Quinn helped you find the perfect car at Fields BMW Winter Park! Enjoy your "new" ride and thanks for choosing us!
Highly recommended
by Ben on 06/08/2025Service was prompt and courteous. Waiting area is spacious, areas of privacy available.Ben, thank you for sharing a positive review of Fields BMW Winter Park!
Where Quality Meets the Road
by Valentina Gil Rodriguez on 06/08/2025From beginning to end, our experience with Brandyn from Fields BMW was excellent and very positive. Brandyn went above and beyond to make us feel welcomed and answered all our questions.Valentina, we're delighted to hear that Brandyn provided you with such a positive experience at Fields BMW Winter Park. Thank you for sharing your feedback and choosing us!
Very satisfied
by Valeria on 06/06/2025Everyone in the facility was very welcoming from the moment you walk in. I felt listen to when it came to what I wanted and they helped me find the perfect vehicle.Valeria, we're delighted to hear that our team at Fields BMW Winter Park made you feel welcome and helped you find the perfect vehicle. Thank you for sharing your experience with us!
Eric was fantastic and made us ultimately choose BMW
by Connie on 05/31/2025Fantastic people, outstanding service, highly recommend Fields BMW Winter Park We love our new BMWConnie, thank you for sharing a positive review of Fields BMW Winter Park!
Hugh was once again fantastic
by Paul on 05/31/2025Fields just do it right. Thank you Hugh for making the buying experience so painless.Your review means a lot to us, Paul! Thank you for supporting Hugh and Fields BMW Winter Park.
New Rubber Shoes
by Saint Cloud on 05/17/2025updated 05/23/2025Excellent high speed new tire selection, manufacturer rebates, AWD alignments, dealership discounts, BMW trained technicians, Fields follow up, any questions or issues contact service mgr. Mr. R GaffneyThank you for highlighting the excellent service and offerings at Fields BMW Winter Park! We're glad to hear that our team provided a top-notch experience with your tire selection and alignment needs. If there's anything else we can assist with, feel free to reach out!
Marco is the best in the business
by Loyal Customer on 05/08/2025If you are shopping for a BMW in Orlando, go see Marco at Fields Winter Park. Honestly, he’s the absolute best sales person. Of course the quality of BMW is incredible. Loyal to Marco, from service to sales, knowledge!!Thank you for the glowing recommendation! We're delighted to hear that Marco and our team at Fields BMW Winter Park provided such an exceptional experience. Enjoy your BMW, and we look forward to seeing you again!
Great Experience !
by Jakson on 05/08/2025I had a great experience purchasing my vehicle at Fields Bmw Winter Park. Dylan was very attentive and demonstrated solid technical knowledge about the car, answering all of my questions clearly. The most important aspect for me was how… smoothly the negotiation transfer process was handled during the purchase of my vehicle. Everything was professional and well-organized. I highly recommend them!Jakson, we're delighted to hear that Dylan and the Fields BMW Winter Park team provided such a smooth and professional experience for you. Thank you for recommending us! Enjoy your new vehicle!
Great experience - Tariq (sales)
by WSM on 05/06/2025Very relaxed sales experience. Never felt pushed or uncomfortableThanks so much for the review. We look forward to your next visit to Fields BMW Winter Park!
Purchased my x5
by Dennis Kahler on 04/30/2025This was the best experience I have ever had purchasing a vehicle! The staff was very professional, friendly, through! I highly recommend the team!Dennis, we're delighted to hear that you had such a positive experience with our team at Fields BMW Winter Park! Thank you for recommending us and we hope you're enjoying your new vehicle.
Fields WP
by Marv on 04/27/2025Kareem provided a comfortable and transparent sales experience. Highly recommend him at Fields Winter parkThank you for recommending Kareem and sharing your positive experience with us at Fields BMW Winter Park! We're delighted to hear that the sales process was comfortable and transparent. Enjoy your new ride!
Amazing Service!
by Christie A on 04/25/2025What a wonderful experience we had with our purchase at Fields BMW! Chris, Evan and the rest of the staff were amazing. They helped us find the perfect certified pre-owned car for our son. Great customer service and very fair price. We will… definitely be back for our next purchase!Thank you for sharing your wonderful experience with us at Fields BMW Winter Park! We're delighted to hear that Chris, Evan, and the team provided great customer service and helped find the perfect car. We look forward to welcoming you back for your next purchase!
Sales review for Garfield and Bryce
by Linda B on 04/20/2025updated 04/25/2025I had an absolutely outstanding experience buying my car from Garfield and Bryce! Garfield was incredibly knowledgeable, patient and truly listened to what I wanted. It was a smooth process without pressure and the icing on the cake was… they delivered it right to my house. Bryce walked me through everything I needed to know set up the tech features and made sure I was completely comfortable before they left. A huge thank you to both of you them. I’ve been in HR for the past 25 years and know that good help is hard to come by and you have two great employees in them both!Linda, we're delighted to hear that Garfield and Bryce provided you with such an outstanding experience at Fields BMW Winter Park! It's wonderful knowing they made the process smooth and convenient for you. Thank you for recognizing their efforts; we'll be sure to pass along your kind words!
BMW Service @ Field’s Winter Park
by Vertu on 04/21/2025I had to bring in my 2018 BMW 5l40i in for repairs that were not covered under warranty. The car has 100K miles on it and I’ve had no problems. The repairs were the result of damage from objects in the roadway, bent two tire rims and a… torsion bar. They work with me to find a reasonable solution that was cost-effective. All the work was completed in several days. I’ve been a customer at Field’s BMW for 15+ years and very satisfied.Thank you for your loyalty and trust in Fields BMW Winter Park over the years! We're glad we could assist with a cost-effective solution for your repairs. We appreciate having you as part of our family, and we're here whenever you need us!
Great customer service
by Marleny Ortiz on 04/17/2025I recommend them, They have good customer service. My process was very fast and smooth My salesperson Luis, was very attentive, responsible, and always answered all my questions and concerns. So go there and make your purchaseMarleny, we're delighted to hear that Luis provided you with attentive service and a smooth process at Fields BMW Winter Park. Thank you for recommending us! Enjoy your new ride!
John, it's fantastic to hear that Justin has consistently provided you with such a seamless experience at Fields BMW Winter Park. We appreciate your loyalty and look forward to assisting you with many more Beemers in the future!
by Fields BMW Winter Park on 06/26/2025