BMW of Fort Myers
Customer Reviews of BMW of Fort Myers
Review type:
New BMW car
VIP Experience
by ProjectLexus on 07/07/2025The entire purchase experience was seamless, from the moment we arrived at the dealership to the final signature on the paperwork. The only snafu was the purchase price. I had previously agreed to the purchase price of the vehicle with the… sales manager and when the initial paperwork (Buyer’s Order) was presented for signature, it contained a price that was not as we had agreed. The sales manager was not available for discussion, but the general manager stepped in and agreed to honor the agreed upon price. The sales person was outstanding and very customer focused.New BMW car
by Tamara D on 05/22/2025A wonderful experience. The team was really nice and had so much knowledge.John Findley
by John Findley on 05/16/2025updated 05/21/2025Nicest sales person ever. John works hard, has or makes sure he gets any info and is probably the most polite man ever.Zyra & Claude
by Great team on 05/16/2025updated 05/21/2025Professional and honest top notch communication, very impressiveFirst new car purchased in Florida
by John Franken on 05/16/2025My wife and I decide to spend more time in Florida during the winter so I wanted to purchase a car that we could always keep in our garage at our condominium. From a minute, I walked in the door Cameron Kunzman was very professional from… meeting him the first time to the the final purchase. The dealership was very courteous, answered all my questions and at the end of the day I'm extremely happy with the final turnout, including the delivery of the car. to our garage.STAY AWAY
by MikeBaker on 05/01/2025Unfortunately, I bought an X3 from the Ft Myers location a few weeks ago and it’s been a very disappointing experience. They were incredible to deal with BEFORE money changed hands, but things took a drastic turn when it came time for them… to perform on their promises. Let me explain… I bought the car via certified check on a Friday. My genius appointment was scheduled for the following Tuesday. During the appointment the Genius discovered that the parking assist feature didn’t work. Their shop took a look at it and after 2 hours came back and said the car doesn’t have the parking assist feature (it does). Red flag #1 was the bmw repair shop not being able to figure out features on their own car. I bring this information to my sales rep Joe (Raymond on the paperwork) and I was told they don’t know what they’re talking about. The feature is there but they can’t repair the car before I had to go home to Chicago. He told me to bring it to bmw in Illinois and they would take care of the charges. Fast forward a few weeks, I kept the sales rep informed via text of the appointment and progress. When it came time to settle the bill with Northfield BMW, the Ft Myers branch refuses to even speak with them. I called and spoke to a manager (Robert Barry) to see if I just got a bad sales rep or if this is a culture thing at the dealership. While he seemed to be a nice guy in that he listened to the complaint, ultimately he’s doing nothing about it. At the end of the day this behavior is reminiscent of a low rent used car dealership. BMW spends hundreds of millions in direct mail marketing, super bowl ads, elaborate dealership build outs just to prove that their word/customer satisfaction isn’t worth a thousand dollars. Learn the lesson through me and stay away.X3 car purchase
by Ana Guevara on 04/22/2025updated 04/28/2025Hunter provided excellent customer service, very knowledgeable, and friendly. He answered all of our questions and concerns, which gave us the comfort level to purchase the car. We definitely recommend the dealership to our family and… friends.New car purchase
by P Riccinto on 04/06/2025Sales and finance dept couldn’t have made the process easier😀 Our salesman, Juan Marin, was very knowledgeable and helpful. He had all the answers to all my questions. My husband and I are very happy with our new X4 Thank youWe're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New Car sales
by allengvol on 04/09/2025Straightforward negotiations on the price with no nonsense. I was very pleased with a fair price that was honored a month later when the car arrived from the factory.Allen, we are so pleased you enjoyed your visit to BMW of Fort Myers! We hope to see you soon!
Allen
by Neeka Smalls on 04/02/2025updated 04/09/2025Allen was so professional and patient with us. He did a wonderful job.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience
by Mark Naples on 03/19/2025Smooth and fairWe're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
X7
by Chris S on 03/06/2025updated 03/13/2025Carl did a great job delivering the car and explaining all of the new features that the car has.We're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
James Pulsifer
by Jim Pulsifer on 03/09/2025Terrific and fast experience.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
X7
by Pinnaclepete on 02/14/2025updated 02/21/2025Showed up at dealership to buy a new car. Left with new car 2 hours after close. People were awesome!We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent!!
by ivojoe25 on 02/17/2025I had an excellent experience working with John Rennirt at BMW Ft Myers. From start to finish, he was professional, knowledgeable, and genuinely helpful. John took the time to understand my needs, answered all my questions, and made the… entire process smooth and stress-free. His attention to detail and customer service went above and beyond, making my BMW purchase an enjoyable experience. Highly recommend John to anyone looking for a top-notch sales representative!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Fort Myers! Until the next time we meet, take care!
Great experience!
by Taylor S on 02/08/2025updated 02/14/2025Pat was awesome and really helpful! I was able to lease my dream car and I’m so happy with the service!!We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Quickest car purchase ever.
by FanKing on 02/07/2025Personally, I hate to have to wait at a car dealership. Whether it's for service, a purchase, or if you're just shopping, waiting sucks. Today however, I broke the cycle. The sales and f&I guys at BMW of Ft Myers got me in and out… processed and paid for in less than 2 hours! What a dream.We're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great sales experience
by Stephen on 02/04/2025I just bought a BMW iX plug-in electric vehicle at BMW of Fort Myers and had a great experience. From sales to car prep to the finance manager, it was a pleasure every step of the way.Thank you for taking the time to let us know how we did. We hope you have a great day!
experience
by K.Fred239 on 01/23/2025updated 01/29/2025They went above and beyond to meet all of my customer needs with friendliness, efficiency, and attentive listening and a personalized touch. When a business has exactly what you wanted, it shows they understand your preferences, providing… quality products or services, and deliver on their promises. A seamless, satisfying experience from start to finish.Thank you for taking the time to let us know how we did. We hope you have a great day!
Thank you Julien from the sales dept!!
by Matthew on 01/22/2025updated 01/28/2025Let me start this off by saying bmw of ft Myers is not my home dealer I live in south Florida however, they were the only dealership that had the specific M4 I wanted. After getting in contact with the sales dept I was introduced to Julien… who was one of the top sales people I’ve ever dealt with and this is my 3rd bmw I’ve bought. Julien was professional, nice, and funny and the process from beginning to end was quick and easy. Even though I live about two hours from this dealership I will not hesitate to stop by again when I am ready to upgrade. Thank you Julien I cannot wait for us to work again in the future.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very satisfied
by V. satisfied on 01/25/2025Dan Moser works to satisfy his customers and will take care of your concerns. He is very accommodating and is there to move vehicles at fair rates. He made my experience pleasant and easy!Thank you for your review! We're so glad you had a positive experience, but we’d love to learn more about how we can make it a 5-star experience next time. Your feedback is important to us! Please reach out to us directly—we’re always looking for ways to improve.
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Haley Bada on 04/29/2025