Customer Reviews of Clawson Honda of Fresno
Review type:
Definitely will be back!
by Katherine on 05/31/2023The sales team was so helpful in getting me into my dream car while working with my budget. This is my 4th car from Clawson, and every time they are sure to take care of me. I have the 2023 CR-V Hybrid Touring, and it is the most amazing… car I have ever had. Feels so luxurious and drives so smoothly.Ignored buyer
by Ignoredbuyer on 07/18/2016My husband and I visited this place with the intent of buying a car that day. We had a check in our hands and ready to purchase. We walked around the lot in the heat to look for the car that we saw online and wanted to purchase it. Only to… be greeted with someone in a golf cart promising he'll be right back to help us (he never did). May I also add that I'm going through chemo, which means, i'm bald and was wearing a hat plus i'm not suppose to be out in the sun too long. So we decided to go inside and gave this place the benefit of the doubt. There were maybe 5-7 salespeople in the room. Not one of them asked us if we needed any help. We sat around for a few minutes..still nothing! At this point we were very reluctant to do business with this place. Never again! This place will judge you with how you look! I guess they never heard the saying "Don't judge a book by it's cover". Very poor service. I don't even want to give it any star.Excellence
by Roldon1 on 02/04/2016updated 02/23/2016Just excellence Sonny and Rachel where so truly empathetic to my particular situation they promised to get me into a car that evening and I drove home in a beautiful car that same evening as they promised , no hassle.Accord Lease
by svollmer221 on 01/17/2016updated 02/08/2016Right car, right price, very efficient process with your team that got the car ready. Follow up has been okay.We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Clawson Honda Of Fresno, we value our customers and we look forward to seeing you on your next visit. Best, Marcella Zalpa | Business Development Center Manager
honda civic 2014
by Vincelessb on 08/30/2014updated 10/03/2014Sonny was very helpful and went over all the details of my lease. I would recommend Sonny to anyone interested in a new vehicleRespect and Honesty
by MarcoR on 08/25/2014I Called Clawson Honda on the evening of 8/23/14. I spoke with Rachel B. Rachel asked for my information and called me back early the following morning. Rachel had all the details of the proposal ready.....over the phone!! Amazing!!! I… drove to the dealership that afternoon. Rachel was able to close the deal in a little over an hour. No haggling or runaround here. Rachel demonstrated honesty and much respect. Her initial proposal was in fact the best deal when compared to the other 4 Honda dealerships I'd been shopping. Rachel offered excellent customer service and an absolutely rock bottom price...the first time around!!!! My second new car purchase from Clawson Honda this year. Both experiences have been a pleasure. When you go to Clawson, do yourself a favor; ask for Rachel B. You'll be glad you did. I highly recommend her for her Honesty, Professionalism and Respect. Finally, a big THANK YOU to Juan C. in the Finance Dept. It was a pleasure doing business with the both of you.Marco, your fantastic review was quite a refreshing read! Congratulations on your new purchase! I am sure you are continuing to enjoy it. I am happy that Rachel and Juan provided you with pressure-free, efficient, and well-informed customer service. We understand that the search for a new vehicle has the potential to be a stressful experience; that's why we do everything we can to ensure each of our guests leaves our dealership behind the wheel of their dream car with the confidence that they have made the right decision by coming to Clawson Honda of Fresno. Before your next service appointment, please find us on Facebook and Twitter. You'll be pleased to find the latest exclusive specials offered only to our likers and followers! Sincerely, Marcella Zalpa, Sales Facilitator
Great Deal on Civic
by camrod93 on 08/22/2014I appreciate the time the reprentatives took to help get me a great deal. I was ready to leave but I couldn't turn down such a great offer.Honda Accord
by Robert_R on 08/07/2014We cut to the chase. We knew what we wanted to pay and we didn't waste each other's time. Matt did an excellent job with taking our offer to your management.What an enjoyable review to read! It is reassuring to know that Matt provided you with a hassle-free and welcoming shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Sincerely, Marcella Zalpa, Sales Facilitator
"All's well that ends well." (Wm. Shakespeare)
by 56studebaker on 06/24/2014Clawson's website and the linked CarFax report advertised a 2011 CR-V as certified. We test drove it, negotiated a price, and proceeded with purchase. Near the end of the lengthy sales process, I asked about certification and the Sales… Manager on duty said the vehicle was not certified. Having forgotten the website and CarFax statements about certification, I agreed to proceed. The next day, I called the same Sales Manager, and pointed out the advertising and CarFax statements about certification. He rebuked me for raising the certification issue again on the grounds that he had disclosed the non-certified status before the purchase was finalized. Having learned that California's Vehicle Code section 11713.18(a)(9) addresses this situation, I attempted to confer further with sales management and sensed I was getting "slow walked." So, I telephoned the General Manager's office. Nikki displayed keen interest and referred me to Tony, who had been recently promoted to General Manager overseeing all Clawson dealerships. After listening to my recap, Tony revealed the underlying problems: (1) a recent audit by Honda resulted in Clawson losing its ability to certify vehicles for at least 90 days and voided certification of our vehicle, (2) advertising had not been updated accordingly, and (3) sales staff had not informed us of these situations. In a voluntary response, Tony had Clawson purchase a service contract and take other steps which provided us the equivalent of certification. This four-star rating reflects the excellent value we received and Tony's first-rate professionalism, offset by the time, effort and assertion required to bring about resolution. I posted this review because, in response to my thanks for his help, Tony asked that I write a candid on-line review.Thank you for taking the time to write about your experience with us! At Clawson Honda of Fresno, we work very hard to provide each of our customers with a personalized and hassle-free experience. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials.
Civic
by Petra4omc on 06/21/2014Mr Sonny A. was really nice and answered all my question, he was there waiting for us when we picked the new car. We were very pleased with Clawsonhonda since this our first Honda everWe always appreciate hearing from our customers, thank you for sharing your wonderful experience. Our team always strives to provide nothing short of an exceptional experience for each of our guests. We are proud to hear that they were able to assist you in such an enjoyable way. We hope that going forward you remember Clawson Honda of Fresno and our stellar team as we look forward to assisting you in the future. Regards, Marcella Zalpa, Sales Facilitator
exceptional service.
by lana11 on 02/05/2013updated 06/10/2014It was a wonderful experience and not what we expected. Helpful and never pushy. Wonderful sales person that we dealt with.5 star dealership
by Steveg2121 on 05/28/2014updated 08/05/2025All the staff we encountered from sales to close were very informative and courteous, no high pressure rush to buy. The car buying experience was relaxed and pleasant. Our 3rd Clawson Honda...and we will be back!!It is a point of pride that we do everything we can to support our customers during their time at our dealership. We aim to make sure our sales team is as knowledgeable and supportive as possible. This ensures us that our customers are well informed when deciding which vehicle is right for them. I'm glad that you enjoyed your time at our dealership and that we were able to assist you to the best of our ability. Please do not hesitate to let us know if you need additional help or have any questions. Sincerely, Marcella Zalpa, Sales Facilitator
excellent service
by pastor_95418 on 03/26/2014updated 08/05/2025The friendliness of all the people we dealt with and most of all there was no pressure put on us at any time. Salesman did an excellent job of giving us all the details of each car we looked at.Thank you for taking the time to write about your experience. It is magnificent to know that our staff was able to provide you with the pressure-free and knowledgeable service that Clawson Honda of Fresno is known for. Please feel free to call or stop by if there is anything else we can do to help you. Congratulations on your new vehicle. Truly, Marcella Zalpa Sales Facilitator
My new Insight
by RangelM on 05/15/2014updated 08/05/2025I visited this and other dealerships before coming in to buy. I was not pushed and I did not feel pressed by the salesperson at this dealer. I knew what I wanted and so there was no need for me to feel that pressure.Thank you for taking the time to write about your experience. It is magnificent to know that our staff was able to provide you with the pressure-free and knowledgeable service that Clawson Honda of Fresno is known for. Please feel free to call or stop by if there is anything else we can do to help you. Before your next servicing appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Regards, Marcella Zalpa, Sales Facilitator
Greats service
by Ubpeanut_96980 on 03/17/2014updated 08/05/2025It was just an overall satisfying experience. Very courteous salesperson. Prior to visiting Clawson Honda, we checked out other dealerships and we were sort of turned off by their salesmanship. We felt like salesperson talked down to us.Thank you for taking the time to write about your experience with us! At Clawson Honda of Fresno, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that we were able to meet your expectations. Don't hesitate to contact us if there is anything else we can do for you. Truly, Marcella Zalpa, Sales Facilitator
Great Job!! Great Service!!
by dbcortez on 08/27/2011updated 08/05/2025This is my 3rd Honda from Clawson and they have been very easy to deal with every time!! Thanks guys! I Highly recommend them!!
At Clawson Honda, our customers are our priority. We seek your full satisfaction, and we are willing to do what it takes to earn your trust and business. Our Relationship Development Director, Matt Roberts, is on staff to guarantee your experience at Clawson Honda exceeds your expectations. Every day we work as hard as we can to ensure your satisfaction and create a pleasant atmosphere. We love our customers and will go above and beyond to earn the respect and loyalty of everyone who comes through our doors.
We are excited to help pair you with your next Honda vehicle or service the one that you already own. We are open seven days a week and are excited to meet you!
- Complimentary Coffee
- Television
- Express Service
- After Hours Drop-Off
- Customer Lounge Area
- English
- Spanish
Roldon, we are truly grateful for this awesome review! We are thrilled that Sonny and Rachel were able to take care of you. They are great asset to our team and we appreciate them providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Best, Marcella Zalpa | Business Development Center Manager
by chondafres on 03/02/2016