Customer Reviews of AutoNation Ford Scottsdale
Review type:
Great Sales
Great Sales
by TCG Visit on 04/22/2025updated 04/28/2025Easy and fastHi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Scottsdale Autonation Service
by carol@finco on 02/17/2025updated 02/25/2025Prompt & efficient service for oil/filter change and multi-point inspection. Service advisor was great!! He understood and responded to all my concerns and needs. He also connected me to the new online service update video --- tech gave a… short overview and status of key areas on my vehicle which was informative and much appreciated -- really liked this!! I went to DOT immediately after my Ford service for an emissions test and passed with no problems!!Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Great job
by Shalicko on 01/10/2025Amazing serviceHi, we appreciate you taking the time to leave us a response! We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Poor salesman and follow through...
by Tim3..F on 07/10/2024Salesman knowledge of the Ford Explorer features was lacking big time. Every question I asked he said he'd find out and get back to me...but never did. I ended up going to uTube for answers.Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (480) 630-2827 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Quick and easy
by Peter S on 04/26/2024AutoNation Ford Scottsdale, I purchased a 2024 Ford Maverick XLT April… The purchase was very easy very quick. The sales person management and finance We’re fantastic giving me the information I needed negotiating a price negotiating a… trade-in in and out of the dealership and under two hours. This is one of the smoothest vehicle transactions I have made in 40 years of driving. Would definitely recommend this dealership and would use them again in the future.Hi Peter, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
2024 Ford Mustang Premium
by Yankee 13 on 03/01/2024Great buying experience, good price on purchase, great salesperson and sales managerHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Again, Excited
by Jimmy One Swing on 02/22/2024Auto nation, Ford and Greg Spanos, our sales person, sold a second vehicle to my wife, and I. This second purchase experience was just as good as the first. Having had Mercedes vehicles for the last 10 years, I was a little concerned that… Ford would not have what I wanted. Instead, I was more than pleasantly surprised at the Ford bronco sport. This is a great automobile, which meets my requirements for an SUV, new technology, and a sporty look. Worked with me to get the exact vehicle I wanted and another seamless purchase was completed.Hi, thank you for taking the time to leave a review for us at AutoNation Ford Scottsdale. We're happy we could meet your expectations! If you ever need help, just give us a call. Happy motoring!
2006 Chevy Colorado turned out to be just the truck I wanted.
by Uncle Dick on 02/09/2024After many months of online window shopping and a couple of personal views and a test drive I found my truck on Auto Trader (stock photo). We went to take a test drive and were greeted by a friendly staff only to find my truck still being… checked and on the rack so I purchased it without a test drive with their 250 mile 5 day return. We picked it up after the weekend and went on a 200 mile test drive through Southern AZ. I love my truck and looking forward to many more miles of adventure.Hi, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
The only place I would go to get my Ford Raptor!
by evolvedaz on 01/05/2024I genuinely hate dealerships and dealing with the "traditional" scummy car sales person. I have been buying most of my cars out of state for the last 7-8 years. So this was walking back into the thunderdome. I have to say though that the… Autonation Scottsdale Ford dealership has some great team members focused on the customer. Focused on followup. Focused on the experience. They get that its not about that one sale, but the lifetime value of the customer. So I am absolutely an advocate of Autonation Dealerships now!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Lois Kiely
by lois kiely on 01/02/2024Wade was very helpful and patient & even followed me home to ensure my safety in. new car. WOW - thank youHi Lois, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Scottsdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Phone tag
by Joshua1 on 12/18/2023Since Ford keeps hounding me for a review I’ll share my Google review. Oh and to top it off I see Ford responded apologizing and asking me to CALL them. I’m your customer you have my phone number for Christ stakes. I digress here is my… experience; Auto Nation is usually very on top of things however this experience was terrible. I asked for a quote on a leveling kit while dropping off the truck @ 10:30 was promised two never received one. I start calling my service advisor at 2:00pm for an update can’t get ahold of him till 3 he doesn’t know the status. 4:00pm my truck battery is being tested but it’s taking 30 minutes to charge it. That’s the last I hear. I call from 4:45 to 6:00pm to no avail and I had to call sales. Truck was supposed to be dropped off at my house and the service paperwork I was told by sales was on the “drop off lady’s desk” but she had gone home for the day. I picked up my truck at 8:45. My issue was the remote unlock/start. I was taking a trip up north to Forest Lakes. I didn’t get there until 1:00am that morning due to not having my truck and having to rush to get supplies. All I wanted was a tire rotation and check/ battery looked at. All around dropped the ball. Still waiting on my leveling kit quotes tho and my truck still won’t remote start or unlock10/10
by Bpete214 on 11/30/2023I had to make a painful decision to get rid of my beloved SUV and also traded in my older truck for a new F-150. Steve Witters with automation ford and his team made the process as gentle and painless as they could. 10/10 would recommend… and go back myself. Thanks guys!Hi, we are pleased to hear you had such a positive experience with us, we appreciate your recommendation of AutoNation Ford Scottsdale and we hope to be of service again in the future.
Awesome sales team
by James S on 11/30/2023I worked with the sales team to trade in two vehicles that we made an agreement on. Before returning to sign all paper work my brother in-law said he would buy one of the trades from me. I was concerned it would be a problem changing the… deal. I called the sales team to inform them and to my surprise they where very understanding and no hassle to change the deal .Hello James, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Auto Nation Ford Scottsdale
by Autonation on 11/23/2023They had my car 12 days. Gave them my car clean, returned covered in dirt. They did not do all requested services.Hi, we regret your experience with us here but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 630-2827 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
DO NOT BUY FROM THIS DEALERSHIP
by PoorService on 11/18/2023After buying a half dozen trucks in past decade or more from this dealership, all I can say is that they used to be top notch, great, excellent service, etc....not anymore. They literally have the most incompetent group of people imaginable… running the service department. After buying a new F150 a few months ago, it started having front end shaking issues. Nothing severe, but concerning. I took it to the service department and asked if I could drop it off and pick it up at end of day to get oil change and routine maint along with front end shaking looked at, only to get laughed at and told I would need to leave truck for at least 2 to 3 weeks. This is when the nightmare began. I then tried to schedule an appointment for later the following week and couldn't, so once again, I was limited to taking my new truck to the carwash for routine maintenance. I then scheduled the maintenance for Monday November 6th in advance. Additionally, in an effort to be proactive, I dropped my truck off 2 days early on Saturday November 4th and emphasized how critical it was that this get done on Monday, and I didn't want to deal with the mad rush of cars trying to get in for service. Well, come Monday after leaving voicemails and emails to get an update, no calls or emails were returned. I literally had to beg the receptionist to go ask Kevin to quit dumping me into voicemail, and she did. When Kevin finally picked up, he sounded exhausted and said, "yeeeaaahhh, I was going to give you a call back here soon, but I've been really busy!" At this point, I was really upset. Then he told me they haven't even had a chance to look at my truck and it was nearly 4PM, then I became really ticked off. I knew I wasn't getting anywhere with this person and could tell he could care less, so I asked to speak to the service manager Keith. Turns out Keith likes to dump customer calls into voicemail so I had receptionist beg him to answer his phone and I think this offended Keith. Next Keith went on to tell me not to use cuss words, I told him I was really F PO'd and that this is BS. He then went on to tell me to come pick up my truck and that they will never allow me to get my truck serviced there again.Great service
by DBRFord on 11/15/2023Had an issue making my car undrivable. They were able to get the car in (without an appointment) and had it fixed within an hour. Fantastic service!Hello, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Do not recommend
by Edgkbyg on 11/12/2023I left my vehicle with them for a week so they could perform repairs while I was out of town. They only looked at my vehicle a day before I returned and never contacted me about the result. No repairs were performed in the only window I had… to get them done.Hi, we are deeply disappointed by your experience at AutoNation Ford Scottsdale. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2827. We hope to hear from you.
Unhappy with Service Dept
by Spivelder on 11/08/2023Scheduled an appt at 9:00AM. Service Mgr said it might need to stay overnight. Know more when they looked at it. 7 hours later I called THEM to check on the status of my vehicle and was told it had not even been liked at yet and that… someone “probably should have told me it might be 3 to 5 days” before I got my vehicle back. I went back and picked up the vehicle the next morning. No work was done.Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2827 to discuss what we can do to help.
Battery Teplacement
by CHind2408 on 11/03/2023Tate was great! I didn’t have an appointment and he fit me in for an electrical issue. Turns out, I just needed new batteries. My truck was serviced and back to me in the same day!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service, accomodated my pickup time, communicated well.
by Mike on 11/01/2023Easy drop off and pick up.Hello Mike, thank you; we appreciate your feedback! Drive safe, and we'll see you on the road.
Meh
by Vince Mosca on 10/30/2023Got a perfect car, at a perfect price. One set of keys. And now my salesmen won’t call me back.Hi Vince, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2827 -- we hope to hear from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
by Ivory Park on 04/30/2025