AutoNation Ford Scottsdale

Since Ford keeps hounding me for a review I’ll share my Google review. Oh and to top it off I see Ford responded apologizing and asking me to CALL them. I’m your customer you have my phone number for Christ stakes. I digress here is my experience; Auto Nation is usually very on top of things however this experience was terrible. I asked for a quote on a leveling kit while dropping off the truck @ 10:30 was promised two never received one. I start calling my service advisor at 2:00pm for an update can’t get ahold of him till 3 he doesn’t know the status. 4:00pm my truck battery is being tested but it’s taking 30 minutes to charge it. That’s the last I hear. I call from 4:45 to 6:00pm to no avail and I had to call sales. Truck was supposed to be dropped off at my house and the service paperwork I was told by sales was on the “drop off lady’s desk” but she had gone home for the day. I picked up my truck at 8:45. My issue was the remote unlock/start. I was taking a trip up north to Forest Lakes. I didn’t get there until 1:00am that morning due to not having my truck and having to rush to get supplies. All I wanted was a tire rotation and check/ battery looked at. All around dropped the ball. Still waiting on my leveling kit quotes tho and my truck still won’t remote start or unlock