Toyota of Richardson
Customer Reviews of Toyota of Richardson
Do not do business with them
byon 02/15/2023
I drove to this dealer after they advertised a vehicle for one price on Autotrader and then found out at the dealership they wanted to add on several thousand dollars for a "loyalty" package that is mandatory. They said it was to reimburse them for work they put into the vehicle. I heard several other potential buyers at the dealership say the same thing regarding their advertised price versus the price in the actual dealership, a classic bait-and-switch tactic of sleazy dealerships. The vehicle also had a warranty sticker on the window but when I mentioned that they said that it wasn't correct (I have a photo of it). Once I negotiated my vehicle and got it home (via trailer) the second time I drove it the transmission went out. I called the dealership immediately and no one returned my call until the following Monday. I asked to return the car due to bad faith since their website says "All used cars on our lot have been inspected to ensure that you are getting the best car for your investment." They would not allow me to return it and have offered no other remedy other than I could trade it back in to them (at a loss) for another vehicle. I've emailed and called multiple people (including the general manger) over twenty times with no solution.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Highly not recommend
byon 08/30/2020
Strongly not recommended I recently looked for RAV4 on the Internet, and their sales contacted me by text. We sent a lot of texts and reached a deal. So I made an appointment at the weekend there. After arriving there, the price was not the price they mentioned in the text, not even close. I showed them the text, they just refused to acknowledge the price was made by them. They even told you if it was IMPOSSIBLE prices. They are used to give cheap prices to trick you to there and defraud your personal information. They are just a bunch of scammers and they are very dishonest and service attitude is very bad. Even the water is not given when I arrived there. There are many friendly dealers in Dallas area. Obviously, it is not one of them. STRONGLY not recommended. Pls don't waste your contact with this dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Refused service because bought from another dealer
byon 01/14/2020
Toyota said I must continue to work with this dealer because I brought my vehicle in to them for diagnosis, but this dealer constantly wouldn't do their part, finally refused to contact me, and refused to work with Toyota about the issue and inform me about it. Caused me problems with warranty/buyback, because Toyota is saying they haven't heard updates from the dealer, so their last info is that nothing is wrong with my vehicle. The dealer's reason for this was that you bought the vehicle from another dealership so you shouldn't have brought it to us in the first place. But I brought it to them for a second diagnosis per Toyota's instructions. You're supposed to be able to take your vehicle to any Toyota dealership.
- Recommend this dealer? No
Misrepresented Complementary Service
byon 02/23/2018
Dealer represented that oil change would be covered under 2 year complimentary service program. Ended up with a big bill after several hours.
- Recommend this dealer? No
- Did the dealer honor all commitments made? Yes
Used car lot is a chop shop
byon 05/26/2017
Beware! My wife and I bought a 2016 Toyota Yaris from Toyota of Richardsons used car lot. Several weeks later, the left side of the bumper kept popping out. I took it to the Toyota dealership in Denton, and they said they would have to replace the bumper. When they removed the bumper, they discovered the underlying frame was smashed in from a previous car accident. When my wife contacted Toyota of Richardson their response was, are you sure the other dealership isnt trying to just sell you a new car? They told my wife to bring the car up to their dealership the next day. Instead of simply fixing the damage to the rear end of the car, they decided to add insult to injury by offering to buy the car back from us for $2000 less than what we payed for it less than a month ago, and sell us another car they had on their lot, that was essentially the exact same car but with more miles, for almost a thousand dollars more than we payed for the original one. Obviously not wanting to get screwed again, I told them that wouldnt work, but they told me that was all they were willing to do. I found reviews from some of their other customers that have also been sold cars with previous accident damage that wasnt disclosed. Even one of my wifes co-workers said he had purchased a used car from this dealership, only to find out later that the car had been in an accident and one of the doors had to be replaced. Most of the used cars they sell are bought from rental companies or purchased from an auction. None of this is ever disclosed to consumers neither. Needless to say, this place is nothing but a chop shop car lot on par with something youd find on Harry Hines, or in Oak Cliff. These people are nothing but [non-permissible content removed].
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Toyota of Richardson
byon 05/12/2016
I recently purchased my first vehicle (used) from Toyota of Richardson. The dealership was professional, friendly, and went out of their way to get me into the vehicle that I had already researched (rather than try to sell me something I wasn't interested in). Aaron Grimshaw was an excellent salesman. I would consider future vehicle purchases through this dealership down the road.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful experience
byon 04/21/2016
Having done a detailed analysis of exactly what car I wanted, I came to the first shortlisted place - Toyota of Richardson. The sales people Aaron, Neal, and Michael were most professional, polite and ready to understand my needs and help me to make a decision. In summary, very impressed with them and also happy with my pre-owned Lexus ES350. Their good efforts completed my search efforts and I signed up with them. Good job, Aaron, Neal, and Michael!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good car and guy
byon 03/26/2016
Good sales man Aaron. Give me a suitable price finally. Their price is based on internet. Show me the carfax and kbb directly. I like it as a modern purchasing way.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Service as Always
byon 11/11/2015
One thing I like about Toyota of Richardson. The entire Service crew is Honest with me when I take my Vehicle in for Service. No games like I have experienced at other dealerships.
- Recommend this dealer? Yes
Fantastic Toyota Purchasing Experience
byon 09/13/2015
Just purchased a new RAV4 at Toyota of Richardson. My buying experience was the best I have had when purchasing a vehicle. I emailed an inquiry at 11 p.m. Thursday night asking for information on a RAV4. By 8 a.m. the next morning Travis Uriegas had already responded back with the information. I scheduled an appt. for test drive and he had everything ready for me on time. The financial department was great! They worked out a really great deal for me and were very prompt with the paperwork portion of the purchase. Can't say enough good things about the dealership! Will definitely recommend Travis Uriegas and Toyota of Richardson to all my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
used car sales
byon 07/14/2015
was reading some of these reviews and was surprise to see so many negative reviews .IF I had read these before I went to this dealership I would not have met Aaron Tunnel. I had the best day with Aaron. Toyota NEED MORE SALES ASSOCIATES LIKE HIM. Excellent customer service . I was in and out in 4 hrs., got the car I wanted with no problem. He was attentive, concern, polite and made sure I was informed of everything that was going on. Thanks Aaron I will recommend anyone to ask for him before going to this Dealership. *Always made sure we were taken care of even after the purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
purchase was smooth and pleasant
byon 05/10/2015
I had a great experience purchasing my pre-owned Toyota Sienna, had done a lot of research on line and Anthony was able to answer all my questions. He worked with me on what I was looking for and what my budget was. Over all it was a very pleasant experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I bought my first car from Anthony Sabu
byon 03/25/2015
Anthony was great to work with! I was nervous about purchasing my first vehicle but it was easy to understand the process. Anthony explained everything and was honest. I got an awesome deal! I would highly recommend working with Anthony and Toyota of Richardson!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Anthony sabu is grwat
byon 03/23/2015
I bought my first car from anthony sabu had some trouble with finance but anthony was very honest and friendly. I am very satisfied with my car . To see him if your looking for a great deal!I had no credit and he got me a great deal!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Go talk to Anthony if your looking for a car
byon 03/02/2015
Anthony Sabu, helped me to find a car that was in my price range, and helped make the purchase an easy and rewarding experience. Go buy a car from Anthony, at least talk to him and see how he could help you with your next automobile purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Job Anthony Sabu..!! Good experience
byon 02/21/2015
I must say that this was definitely the BEST car buying experience I've ever had..!! All around, from the beginning, our sales rep (Anthony Sadu) was very honest & upfront about what we might qualify for & what we might NOT (based on OUR credit)... There was no "beating around the bush" or "leading us on" just to let us down in the end! I have yet to witness another sales rep capable of being that honest but yet SO GOOD at what he does! My fiancé was actually looking for a specific vehicle & he got just what he wanted... & to boot I got what I WANTED as far as our monthly payments were concerned..!! Given our financial situation & credit status we got just what we could get & it wasn't painful in any way. I LOVED IT! Would definitely recommend this dealership to ALL my friends & family & if you decide to visit them make SURE you ask for Anthony..!!! #HappyCustomer
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
bought 2011 Toyota Avalon
byon 12/10/2014
Tried out several cars , used car manager lied about all of them. Such as rotators have been turned(took it to my mechanic and he showed me the lips on the rotators where one could hang your fingernail, i.e., rotators not turned.) Another car had a new front under carriage (took it took my mechanic and he showed me the wide gaps on the hood alignment and few other things indicating the car had been in a wreak, even though car fax said no wreaks.) Car fax is useless because it states "NO WREAKS reported". Got a letter from the top man at TOR and his top chick. I told them all this and never heard a reply. This firm was recommended by a friend who dealt with a person no longer employed there. I did finally buy a car there, have put 10K miles on it with no problems. But, I should have never honored them with my business. I have all my service work done by another dealer. Never could I recommend this dealer to anyone, even though some of the other people working there were very nice.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Horrible management
byon 09/04/2014
A big waste of 5 hours on my Labor Day. I drive to this dealership to checkout a Cadillac ATS they had online take car for test drive then begin to compare car to other cars for sale nearby. After several back and fourth trips from salesman to managers office I agree on price which includes me buying car with cracked windshield and paying $100 to fix scratches that's a first at a car dealer for me. The salesman leaves to fill up car with gas so I can take it to mechanic to look over when management brings over different price sheet much higher and says this is what we can sell the car for. I am now confused after making agreement with 2 other people on paperwork. After asking for an explanation Brian P. comes over grabs the paperwork out of my hands and has 4 of his employees to ask me to leave. You know there doing something wrong when they have to get a crew of people to ask you to leave like bodyguards/bouncers. I laughed at there employees and left. Not only did they lose a sale they had already agreed too but Another car I had bought there in 05' and taken to there service department for every oil change since buying the car new it now has 95,000 miles so you can figure that's a lot of oil changes I had bought over 9 years. Now I will never return to either all thanks to Brian P. and his crew!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Does not give you Edmunds trade in value
byon 01/07/2014
Was very disappointed to negotiate a deal with this dealership, only to get let down on my trade-in value, for which they stated they only use the values in KBB. I contacted Edmunds help and notified them of the issue and the help person guided me for future car purchases to start out in the beginning "I noticed you're an Edmunds Premier Dealer.....this is the estimated value according to Edmunds" I LOVE Edmunds service!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Best dealership around town!
byon 11/05/2013
Our new car sales representative Zach, at Toyota of Richardson, was very polite and honest. He stayed on point the entire time he worked with us on the purchase of our new 2014 Toyota Corolla, he is one of the reasons we chose to buy here and why we continue to come back! The entire team at Toyota of Richardson are friendly and professional. They get it right every time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome Sales Service with Matthew M.
byon 08/30/2013
I went there for a new 2013 Toyota Rav4, and Matthew emailed me many times with great price which make me to go for an appointment with him. when I got there, he was kindly greeting me and ask me for all of my concerns, and introduced me with the new cars functionality. I can feel his confidence when he introduced me to the new car. I did not buy it at first time and he calls me sometimes ask for anything that he could help. becuase I have to ask for my parents, and after that they agreed with me then I went back to him,I made the deal with him, his very patient with all of my questions and he's super nice person. finally I just got my car yesterday. I was so happy with that. If i have friends or family who wants buy a toyota I definitely go ask for Matthew. He's Awesome!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments