Toyota of Richardson
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Used car lot is a chop shop
Written by 05/26/2017
onBeware! My wife and I bought a 2016 Toyota Yaris from Toyota of Richardsons used car lot. Several weeks later, the left side of the bumper kept popping out. I took it to the Toyota dealership in Denton, and they said they would have to replace the bumper.
When they removed the bumper, they discovered the underlying frame was smashed in from a previous car accident. When my wife contacted Toyota of Richardson their response was, are you sure the other dealership isnt trying to just sell you a new car?
They told my wife to bring the car up to their dealership the next day. Instead of simply fixing the damage to the rear end of the car, they decided to add insult to injury by offering to buy the car back from us for $2000 less than what we payed for it less than a month ago, and sell us another car they had on their lot, that was essentially the exact same car but with more miles, for almost a thousand dollars more than we payed for the original one. Obviously not wanting to get screwed again, I told them that wouldnt work, but they told me that was all they were willing to do.
I found reviews from some of their other customers that have also been sold cars with previous accident damage that wasnt disclosed. Even one of my wifes co-workers said he had purchased a used car from this dealership, only to find out later that the car had been in an accident and one of the doors had to be replaced.
Most of the used cars they sell are bought from rental companies or purchased from an auction. None of this is ever disclosed to consumers neither. Needless to say, this place is nothing but a chop shop car lot on par with something youd find on Harry Hines, or in Oak Cliff. These people are nothing but [non-permissible content removed].
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No