Clay Cooley Volkswagen of Richardson

by John Stevens on 11/30/2022

Reid did a great job working with my wife and I. He took his time explaining the details to the car. We appreciated his patience with us. Thank you!

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by Gavin Rowley on 09/30/2022

So far, I brought it in so they could put a new (ebay) ECM and TCM. Why'd I have to tell them? Because it's this new thing. Mechanics cannot use the wonderful old computer analysis of your entire car and all the modules. It plugs in where the ECM goes. So you remove that and plug the car and ECM into a computer with this awesome special cable. I've even got these items. I've been to VW shops and they're all pretty bad. One was proven by the next garage to have made an attempt on my life. I brought in the bolts and they said "We cannot continue until we replace 3 bolts that hold up...."Hey, that's where those bolts I found go. That's on your to-do list. I have 2 of them. I took it to McKinney..) .. "Alright, when we get them in we'll compare them with these. I see them now." Turned out there are 3 bolts. The first rattled around in the wheel well so I took the engine pan off when I got home. 2 big structural bolts laying there. They just couldn't hit the pan. They go a few feet behind. So the fact that was chilling is that it's not just statistically astronomically unlikely, it's also impossible for all those bolts to be hanging by the last thread, with lock tight on the threads and so on. They'd had to remove them to know where that last thread is. They tried to make my engine fall out. Clay Cooley had the same opinion that these guys in McKinney have . It's really a long standing scam because they charge $13,000 to replace the part. What's wrong with that? It's supposed to be impossible to fix. I've been an engineer my life. My GRE, I just looked it up the other day for some reason, but anyway I scored in the top 1% which I think says something. I'm not sure what. Anyway, I fixed the VVT wires and they pass every test. Clay Cooley did the cheapest scan in history. I asked for the real VW diagnostic. "You've got timing errors" "But I've got absolutely no VVT errors of any kind, right? Then why are you telling me they're bad? I know when they make errors (believe me, there was a learning curve. I had to use silver epoxy. It sticks to anything, tajes engine heat, lasts a very long time and conducts electricity like a champ because it's loaded with silver filings. Silver is the best conductor. Anyway, it's obvious when they work because it just idles smoothly. If one is broken or if the wiring is bad, you always and I mean always get error codes on the VVTs. But even when I drove the car with them it still ran great. It's just the idling. And they have no VVT errors codes and they're blaming a problem that VVTs are unable to do. Do you think a passive devices like this could drive to the store and get 2 gallons of milk a carton of eggs ...etc?. If course not but that's what he's telling me without pages of really boring specifications. They refuse to read any number, not one, in the VW service manual or they might learn something. The first phone call we talked about how complex the electricals are. We need the VW system. He agreed. When I showed uo I showed him the cable because it's cool. Be had no interest. Be tild me to hurry and put it away because they look get their own and pointed to where, several times. Now after 7 months, there's no way I can get him to stop guessing and use the device we talked about in the phone, in person, all during 7 months and he never even tells me why. It used to be hilarious that he leaps all the way from timing errors to "bad VVTs". What? All of them? Ha ha ha ha ha, in one leap and NO VVT FAULTS AT ALL. It jhst doesn't work like that. He'd be told exactly which VVTS are failing but he's got Jack. Used to be funny but after 7 months it's just a stupid lie. Stupid lies are insulting because he actually expects me to believe they were replaced with fairies. For real. It's only $13,000. What's the issue? The issue is that it'd be great to get the diagnostic machine to tell me which fuse I blew when I caused the observable problem. Yes, I did it so I do have some knowledge about what I did. I figured out which modules I needed to replace, why, and none of their scanners can diagnose a module. But replacing them solved the problem like a charm. It wasn't the VVTs at all. Dummies, dummies everywhere, but the dummies here are dangerous. My transmission driveshaft seal broke the same day they started working on my car. That's right. Not a single drop in many years. My transmission was replaced 5250 miles ago and he's 1.1 mile away and I'm to believe it naturally kicked the bucket during that 1.1 mile drive. I have no proof that it's leaking at all but I'm sure they found a way. Here's where it gets even worse. I told him way back then to call my aftermarket warranty who replaced my transmission. Since nobody replaced their transmission seal 3 times a year, something is wrong with parts or workmanship. He never did and my policy runs out in 2 days. By the way, the $13,000 job cannot be performed. They are actually selling me a service that cannot be performed. That's pretty dark. He told me a VVT had a bunch of messy solder on it. No, that's silver epoxy. That didn't stop him from trying to remove it with a torch. Now it can never pass inspection again. They broke that, my transmission seal, if they touch it, they break it and they'll try to sell you fake services. Don't buy because You'll find out soon, so just don't trust dealer shops unless you just need an oil change wipers etc. If you actually have a problem, they're way too dumb to figure it out and I don't think they're even allowed to use the fantastic amazing VAG1598/31 cable and VAS5052 computer. That cable only fits certain cars from 20 years ago so the specifics may not be the same in your ass but you will get lame lame lame lame illegal lame lies lies more lies, a crazy rant here and there. Even back and forth. There's just no way to teach a stupid dog any tricks except the ones they learned in, J don't know, prison? Skip this garage and move on. Life's too short. Lies are a trauma in the nervous system. You don't need that. Once I know how these people were, I bought a good used car. That's an expensive repair at $31k for an 8 year old Subaru. (Not a VW, sheesh)

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by Tim Canada on 04/12/2022

Zarina is the best, listens to wants and needs and help find the perfect car for me and my family, we got 2 from her the same day I would highly recommend her to anyone and everyone!!!!

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by Steve D on 11/09/2021

I went in to Clay cooley because they were the only ones who had the car my son wanted after looking for over a week. We were trading in his truck and taking out some of the equity in the truck for a few things. We went back and forth with them because the offer was less that Carmax and because they did not cut the check on the spot. The sales person, Zarina, told us it would only be 2-3 weeks for us to get the funds so we decided to just do it for the convienence. It took them 2 weeks to even send the check out to the lien holder and it has now been 2.5 weeks and I am being told they have to receive the title which will be another 2-4 weeks. When I spoke to one of the finance people, Tucker, I was basically told I was not told that by Zarina and that I was the one who misunderstood what I was being told. Never in my life have I had such shady business practices when buying a new car. I will not being going back to them for anything related to my vehicles and I suggest anyone else do the same. They obviously have no issues with lying, or whatever it takes to get someone to buy a car. If you do find yourself going there because the car you want is there I would definately avoid Zarina at all cost.

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by JDPHILLIPS on 09/16/2020

Called an employee named Devin who instructed me to bring in my fathers death certificate So I could sell my the car. The car was bought from this dealership. I now live in Michigan, so I booked a trip down to Dallas with the intention of selling the car. I attempt to set up an appointment to sell it and now I am being told they don't have interest. I flew all the way from Michigan, after being told by Devin to bring my car in, and now they are telling me they won't buy it. It is difficult to have worse experience than this. I truly mean this, buy or sell a car from any other group that you can. This is a pathetic way to practice business. If there was a 0 star option I would choose that.

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by William F Culver III on 08/16/2020

I'm going to write exactly what the mailer says that prompted me to visit Clay Cooley's, VW dealership in Richardson, TX. today. You decide if it's a bait & switch. "Volkswagen ordered us to buy back specific pre-owned Volkswagens and your Eos qualifies for their program. Regardless of condition William, I must purchase your Eos and will pay you top dollar! For Your 2011 Volkswagen Eos $8,207++ This Saturday, You Will Receive An Additional $4566++ More For Your Eos! Plus I Will Give You $1,000+ this Saturday. At the same time William, and 0% APR for Up to 72 Months* and $0 Down^ guarantees the new Volkswagen of your choice will be available for less than your current Volkswagen Eos. A Free Gift and Win $5,000 Cash! Just for attending, you will receive a free $10 Target Gift Card." I also got a phone message from Natalie, from Clay Cooley with the exalted news of the big Saturday sales event and how they "would have several buyers on site to compete with each other to pay top dollar for your trade." The blow hard sales manager was the only one making offers on trade-ins and he told me that in person. So when I got there at 2:35 Saturday afternoon I was handed off by one salesman to another, very young, salesman then back again to the first salesman. One of the first things I asked the sales man, Mike, was if the $4,566.00 offered on the mailer would come off of the MSRP or if it would come off after the Clay Cooley dealer discount shown on their web site. I was told in no uncertain terms that it would come off "at the end" of the deal. Little did I know 4 hours later that the $4,566.00 was a complete myth and was never going to be offered. So I (and the poor little old lady in front of me who had a mailer with even more offered for her car than I did for mine) was led to believe that I would get $8,207.00 for my Eos + $4,566.00 additional for my Eos + $1,000.00 extra for coming in on Saturday (all in writing on the mailer that they took away from me right away. Lucky I made a copy of it so I can send it to the Federal trade Commission). In addition, in my case, I would have had to ask for $500.00 for being a firefighter plus another $500.00 for filling out a "special offer" form online if I came in today plus a $10.00 Target gift card. As well as a chance to win $5,000.00 if my confirmation number of 821015 was picked as the winning number. I have a feeling that there is not a chance in hell that I am going to win that $5,000.00 bucks. Why do I feel this way, you ask? Because after four hours of waiting to find the car I wanted, after walking all over the lot in 105 degree heat, after looking at the wrong cars or being given the wrong keys, I finally got an offer from Brian Jackson, the "manager of new car sales" (he doesn't like to be called a used car salesman but a fancy title doesn't mean a person has any honor) of $4,000.00 for my Eos with a $2,000.00 discount from Clay Cooley. Look on their website and every one of the Atlas's I saw there have a discount over $4,000.00, even the ones that were less than 2/3rds of the price of the one I wanted to buy. The sales manager, "Jackson", came up with every excuse in the book to explain to me how they could lure me in with a $13,773.00 mailer offer on my Eos but only offer me Kelly Blue book for it! He called me a liar to my face when I read his own Mailer to him. I asked Mike, in front of Jackson, if he had told me the $4,566.00 on the mailer would be taken off of MSRP or at the end. He said "at the end". Jackson then threw Mike under the bus with the excuse that "Mike was wrong, he hasn't been selling cars that long." I asked him why he "didn't tell me that three and a half hours ago" and he said "because you didn't ask!". I said I asked Mike, and besides it's not my place to hunt down the sales manager to confirm what his own people are saying to their customers. I started yelling at him that I wasn't the liar here, that he was the liar with the false advertising Clay Cooley puts in so many people's (like me and the little woman from Connecticut) mail boxes! He asked me to keep my voice down as he held the door open waving for me to get out. I said I understood that he didn't want the other customers to hear what a rip off I thought he was perpetrating and how much gaul I thought he had to low ball me by more than $11,000.00 (when you included the, way too cheap discount, he wanted me to accept). He tried to explain to me his idiotic definition of a bait & switch scheme which he said had something to do with a defective item being sold for... I don't know. I stopped listening to him and the nonsense coming out of his mouth. I was so upset that I left without getting my $10.00 target gift card, but then again I didn't ask for it so I guess I'm out of luck! Seems like they ought to meet you at the door with your gift card and a warm welcome. My welcome was a millennial sales-kid, using his minimal people skills, grunting out these three words "You want water?" Just not a good experience all the way around. Hey Jackson, you have all my personal information, why don't you send that target gift card to me in the mail? Another chance in hell? Probably. Hey Clay Cooley, no fun when I came to see Clay! Your web site has nothing but 5 star ratings on it but I hope some folks will check here and get the truth. Don't let your Richardson dealership sales manager make excuses to you for the way I was treated. He finally did offer me $6,000.00 for my Eos and tried to make me feel like the bad guy because I wasn't appreciative of his magnanimous, 2nd,offer! he finally broke my patience by over talking me with a hardy "NOBODY IN THE COUNTRY WILL GIVE YOU THAT MUCH FOR YOUR CAR!". He's a regular Santa Clause. I asked, "then why advertise that you would?" We won't be using the service department there any more and I will be spreading the news of how Clay Cooley is one of those car dealerships that give car dealerships a bad name.

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