Clay Cooley Volkswagen of Richardson
Dealership Service Review
So far, I brought it in so they could put a new (ebay) ECM and TCM. Why'd I have to tell them? Because it's this new thing. Mechanics cannot use the wonderful old computer analysis of your entire car and all the modules. It plugs in where the ECM goes. So you remove that and plug the car and ECM into a computer with this awesome special cable. I've even got these items. I've been to VW shops and they're all pretty bad. One was proven by the next garage to have made an attempt on my life. I brought in the bolts and they said "We cannot continue until we replace 3 bolts that hold up...."Hey, that's where those bolts I found go. That's on your to-do list. I have 2 of them. I took it to McKinney..) .. "Alright, when we get them in we'll compare them with these. I see them now." Turned out there are 3 bolts. The first rattled around in the wheel well so I took the engine pan off when I got home. 2 big structural bolts laying there. They just couldn't hit the pan. They go a few feet behind. So the fact that was chilling is that it's not just statistically astronomically unlikely, it's also impossible for all those bolts to be hanging by the last thread, with lock tight on the threads and so on. They'd had to remove them to know where that last thread is. They tried to make my engine fall out. Clay Cooley had the same opinion that these guys in McKinney have . It's really a long standing scam because they charge $13,000 to replace the part. What's wrong with that? It's supposed to be impossible to fix. I've been an engineer my life. My GRE, I just looked it up the other day for some reason, but anyway I scored in the top 1% which I think says something. I'm not sure what. Anyway, I fixed the VVT wires and they pass every test. Clay Cooley did the cheapest scan in history. I asked for the real VW diagnostic. "You've got timing errors" "But I've got absolutely no VVT errors of any kind, right? Then why are you telling me they're bad? I know when they make errors (believe me, there was a learning curve. I had to use silver epoxy. It sticks to anything, tajes engine heat, lasts a very long time and conducts electricity like a champ because it's loaded with silver filings. Silver is the best conductor. Anyway, it's obvious when they work because it just idles smoothly. If one is broken or if the wiring is bad, you always and I mean always get error codes on the VVTs. But even when I drove the car with them it still ran great. It's just the idling. And they have no VVT errors codes and they're blaming a problem that VVTs are unable to do. Do you think a passive devices like this could drive to the store and get 2 gallons of milk a carton of eggs ...etc?. If course not but that's what he's telling me without pages of really boring specifications. They refuse to read any number, not one, in the VW service manual or they might learn something. The first phone call we talked about how complex the electricals are. We need the VW system. He agreed. When I showed uo I showed him the cable because it's cool. Be had no interest. Be tild me to hurry and put it away because they look get their own and pointed to where, several times. Now after 7 months, there's no way I can get him to stop guessing and use the device we talked about in the phone, in person, all during 7 months and he never even tells me why. It used to be hilarious that he leaps all the way from timing errors to "bad VVTs". What? All of them? Ha ha ha ha ha, in one leap and NO VVT FAULTS AT ALL. It jhst doesn't work like that. He'd be told exactly which VVTS are failing but he's got Jack. Used to be funny but after 7 months it's just a stupid lie. Stupid lies are insulting because he actually expects me to believe they were replaced with fairies. For real. It's only $13,000. What's the issue? The issue is that it'd be great to get the diagnostic machine to tell me which fuse I blew when I caused the observable problem. Yes, I did it so I do have some knowledge about what I did. I figured out which modules I needed to replace, why, and none of their scanners can diagnose a module. But replacing them solved the problem like a charm. It wasn't the VVTs at all. Dummies, dummies everywhere, but the dummies here are dangerous. My transmission driveshaft seal broke the same day they started working on my car. That's right. Not a single drop in many years. My transmission was replaced 5250 miles ago and he's 1.1 mile away and I'm to believe it naturally kicked the bucket during that 1.1 mile drive. I have no proof that it's leaking at all but I'm sure they found a way. Here's where it gets even worse. I told him way back then to call my aftermarket warranty who replaced my transmission. Since nobody replaced their transmission seal 3 times a year, something is wrong with parts or workmanship. He never did and my policy runs out in 2 days. By the way, the $13,000 job cannot be performed. They are actually selling me a service that cannot be performed. That's pretty dark. He told me a VVT had a bunch of messy solder on it. No, that's silver epoxy. That didn't stop him from trying to remove it with a torch. Now it can never pass inspection again. They broke that, my transmission seal, if they touch it, they break it and they'll try to sell you fake services. Don't buy because You'll find out soon, so just don't trust dealer shops unless you just need an oil change wipers etc. If you actually have a problem, they're way too dumb to figure it out and I don't think they're even allowed to use the fantastic amazing VAG1598/31 cable and VAS5052 computer. That cable only fits certain cars from 20 years ago so the specifics may not be the same in your ass but you will get lame lame lame lame illegal lame lies lies more lies, a crazy rant here and there. Even back and forth. There's just no way to teach a stupid dog any tricks except the ones they learned in, J don't know, prison? Skip this garage and move on. Life's too short. Lies are a trauma in the nervous system. You don't need that. Once I know how these people were, I bought a good used car. That's an expensive repair at $31k for an 8 year old Subaru. (Not a VW, sheesh)
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No