Customer Reviews of Mercedes-Benz of Houston Greenway
Review type:
They have Class! best in service
Routine service
by Dan Flatten on 07/16/2025Service was prompt, courteous, and complete.Hi Dan, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
They have Class! best in service
by Nilo quiroz on 07/07/2025Had an amazing experience with Ahmad at the Mercedes dealership! He was knowledgeable, professional, and made the entire process smooth and stress-free. Highly recommend asking for him!Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. Thanks for the recommendation, and have an amazing day!
Mrs Rachel
by MrsRachel on 03/10/2025Communicates very well and service very quickThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mike Walsh, Service Advisor
by Tom Weil on 01/16/2025updated 01/23/2025Mike Walsh provided excellent service and repaired my tire efficiently and expeditiously.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great customer Service
by Hector Enamo on 01/08/2025Excellent and exceptional serviceWe are pleased to hear you had such a positive experience with us, Hector! If you ever need help, just give us a call. Happy motoring!
MB key replacement
by J Raman on 12/12/2024If you’re looking for service this dealership is not the one to g. Paid for a replacement key 2 months ago and heard nothing! Called the dealership was sent to parts department where I was told a key had not been order. Called the advisor… who helped us and he did not call back. I emailed him for an update and did not hear anything until after I sent him a copy of the invoice. To be told (via email) it would be at the dealership at the end of wk. when I called him back and told him I was told the key was not order he had no explanation of why it took 2 months to order a key. If I hadn’t called and emailed I would still be waiting for service from this dealership. To me that’s unacceptable.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2111 to discuss what we can do to help.
MB Greenway- AMG C63 S
by KennethP on 07/02/2024My wife has driven BMW's the past 16 years and wanted to give a pre-owned MB a try. Last May we bought said vehicle and as we had a couple of minor fixes the dealership agreed to take care of, we ran into a mistake where the seat cover had… been torn when they repaired the seat belts. They acknowledged the mistake and agreed to take care of it. That was last July and after months of waiting to get a new seat cover in, 3 different times and multiple back and forth trips to the dealership, we finally have it resolved. Multiple times we left our vehicle there only to pick it up; 1st, when they ordered the wrong seat, 2nd, they had a tear in the new one and 3rd, another imperfection was noticed. In addition I don't believe I was ever notified when the new seat cover came in and had to reach out multiple times over the year to ask. Again, this minor incident took 12 months to rectify and multiple inconveniences on our part as well as the service departments. I know this is not normal but, it was not a good 1st impression with our new dealings with MB.Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2111 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Used GLK purchase
by Olu jebs on 06/21/2024Excellent. Positive. Fairly priced compared to similar vehicles across several sites.Hi Olu, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
5 stars
by Dr.J. Hughes on 06/18/2024Jay Kohn was great, attentive and efficient with the repair. I have been seeing Jay as my Service Writer /Specialist for many years and have puschased 3 new MBs from Greenway.Finally, Jay is remarkably improved over the years.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
5 stars
by Dr J. Hughes on 06/18/2024Jay Kohn was great and has remarkably improved over the many years and the purchase of 3 news MBs from Greenway.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great experience
by Jmattlaw on 05/28/2024Saw a car online that I liked, contacted dealer, was contacted by Manny. I had questions about whether a minor accident listed on the car Fax had been repaired. Manny went out and took pics of the car and sent them to reassure me the… repairs had been done. Made an appointment to see the car. It was in fantastic shape... I don't know what they pay their detailer, but it probably isn't enough... this car was CLEAN. The purchase and paperwork was seamless. I was in and out in record time.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Poor service from Rhett at used car center
by natalie Johnson on 05/26/2024I would never recommend anyone going to Greenway as I bought a car from them paid half upfront $40,000 car and rent knew and Chris knew as well. His general manager and used cars is gently used Range Rover discovery. I bought not have a… manual in the glove box and they knew it and they didn’t even try and get me one. They just made up stuff and I’ve called and called probably six times Chris and six times to read leaving messages. Never getting anywhere. I’m at the point where I’m gonna call the GM and discuss it with him This is poor service for Greenway. Don’t use a dealer until you make sure you’ve got everything in the vehicle that’s supposed to be there. They are not upfront and honest.Hi Natalie, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Shout out to Jasper And His Team
by Dacoldi on 05/13/2024My service advisor was very thorough and patient with servicing my vehicle. His team made sure everything was 100% good before delivering my vehicle to my home homeHello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Harshad Patel=Outstanding Sales Service at Greenway Mercedes Houston
by Jim Leavens on 05/09/2024Mr. Harshad Patel is the consummate sales professional who always goes to extra mile to find a quality Mercedes best suited for his customers needs. Mr. Patel intelligence, talents, hard work and dedication to his customers’ needs allows… him to stand head and shoulders above all in his field. Mercedes Greenway of Houston’s focus on professionalism and customer appreciation is reflected in Mr. Patel and all of Mercedes Greenway’s staff quality of work.Hi Jim, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase of a new vehicle
by Tpatel29 on 04/13/2024Best experience and best sales person Harshad Patel. He was courteous and very well knowledgeable about vehicles. Ease in doing business.We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Sold a defective car
by Unhappy buyer on 04/09/2024Buyer beware! I bought the 2023 EQE in December. It has malfunctioned numerous times. Software upgrade to fix it will not be available for several months.Hello, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Houston Greenway take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2111 to discuss what we can do to help.
Harshad & Santiago are a true gentleman, and a great salesman !
by Nick Patel on 03/26/2024Harshad & Santiago are a true gentleman, and a great salesman, Very professional and courteous ! Stayed on top of things from start to finish. I will definitely work them in the future as They both made it very easy to go through the… purchase. Very professional dealership at all levels. Highly recommended and will definitely shop with them again.Hello Nick, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
GLK 250 Service
by dieseldog on 03/23/2024MB - Houston Greenway did an excellent and expeditious very large service and repair. I have had my GLK 250 serviced there since 2017 and the always do a great job.Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Houston Greenway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Excellent place to make a deal
by Saad kbc on 03/18/2024I recently purchased a Mercedes and I couldn't be happier with my decision. The car exceeds my expectations in terms of performance, comfort, and style. Moreover, my experience at the dealership, particularly with Mr. Mohammed Al-Fawriya,… was exceptional. He provided excellent assistance, guiding me through the process with professionalism and expertise. I highly recommend both the Mercedes brand and Mr. Mohammed Al-Fawriya for anyone looking for an amazing car.Hi Saad, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! We appreciate your recommendation of Mercedes-Benz of Houston Greenway and we hope to be of service again in the future.
Great service
by Joe b24 on 03/18/2024Excellent customer service in the sales and finance sections. They got me in the car that I wanted at a great price, they also worked with me and kept me updated in the process. They have the fastest finance system that I’ve ever been a… part of.Hello Joe, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
My new 2024 Mercedes AMG
by BWILKINS on 03/09/2024My entire purchase experience with Ryan Ismail went flawless for the second time for vehicle purchaseHello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
Mercedes-Benz C-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. Thanks for the recommendation, and have an amazing day!
by Nyla Silvester on 07/08/2025