Customer Reviews of Kendall Acura of Eugene
Kenda Acura Eugene Oregon
byon 10/27/2023
Excellent mechanics and work, thorough free inspection, fair price, courtesy car, free wash after service, punch cards for oil changes, coupons, coffee, answers phone or returns calls quickly, good format on estimate of issue, timing, price, as well as bill that is easy to understand, friendly, helpful employees. Dave is very knowledgeable, honest, courteous, and was particularly helpful in explaining the list of what needed to be done, when, and why. They have gotten started on my car as soon as I've arrived to reduce my wait time. In past years I've never discovered they did something that didn't need to be done. I trust them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kenda Acura Eugene Oregon
byon 10/27/2023
Excellent mechanics and work, thorough free inspection, fair price, courtesy car, free wash after service, punch cards for oil changes, coupons, coffee, answers phone or returns calls quickly, good format on estimate of issue, timing, price, as well as bill that is easy to understand, friendly, helpful employees. Dave is very knowledgeable, honest, courteous, and was particularly helpful in explaining the list of what needed to be done, when, and why. They have gotten started on my car as soon as I've arrived to reduce my wait time. In past years I've never discovered they did something that didn't need to be done. I trust them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great & thorough service.
byon 06/12/2023
Thorough revere of what needed to be done and what may need attention down the road. Very professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
good job timely
byon 05/06/2023
Quality service done quickly and efficiently--economical
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 04/25/2023
Pleasant, efficient, on time service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My mdx experience
byon 12/02/2022
Let me start with I was charged 87k for a car that was stickered 56k. So this was an awkward experience and still not completed. Felt like I was a hindrance at best. Although I think they did their best to say they were sorry for all the mistakes made from ordering conflicting parts which the salesman assured me they were not conflicting parts (this was refunded) even after I researched the car and made a build online which was not carried over to the end build of this vehicle. Not that it doesn't look good I thought my build was going to be in darkened chrome rims and lettering and emblems (front and back turned out only the rear was installed) but everything was in black I feel like this an entirely different car almost. The charging pad was not keeping up with the workload of android auto using two apps google maps and pandora (on a Samsung s22 ultra I heard there are massive issues with iPhone with this charger) which they tested and told me if I wanted a stronger charger I would have to go after market. I had a slow air leak in one of the tires from day one had no explanation there. The window tinting was incomplete and or I wasn't understanding the specifications they were trying to relay to me (this was refunded) cause their experienced tinting guy had quit. I had decided to retain all my old parts including logos, lettering, trim, rims and lug nuts. I was told my mdx lettering broke in the removal, and my lug nuts were damaged in the process with no offer to replace them guess i have to suck that loss up. The ground effect trim installed was a silver plastic which looks very strange on a dark car guess I will have to go with an aftermarket wrap kit to make it darker or black to match the rest of the car I do feel like a burden if I brought this concern up with this dealership considering how much of a burden I have been already.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2 Comments
Trusted Service!
byon 10/25/2022
I have purchased 2 Acura MDXs from Kendall Acura through the years and I have always received excellent service, and what’s even more important, I trust them with my vehicle, and I trust them with their recommendations for service. I have always felt they have never tried to overcharge me or rip me off with service estimates - for that reason, I will always come back to them for service - plus the fact they have always given me a loaner when I really needed one. Great company great service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kimber
byon 10/25/2022
Taking my Acura to have it serviced was awesome. No wait and it only took an hour. They even rotated my tires.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very Happy
byon 06/10/2022
I took my 2019 MDX to another dealership with complaints pertaining to the transmission. They told me they could erase the car's driving memory to see if that fixed the problem - which I chose not to do. Then, I took the car to KENDALL ACURA and they performed updates and the car is ABSOLUTELY good as new!! To say that I am happy or pleased, is an understatement. THANK YOU!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service
byon 02/26/2022
I went in for an oil change and safety check without an appointment and was taken care of in 90 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love my Acura MDX
byon 02/08/2022
We have had a wonderful experience with Kendall Acura--from the time of purchase and now on our first service. So very happy!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Acura TSX
byon 01/18/2022
Professional and friendly, as always.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
lhwest13@gmail.com
byon 12/17/2021
We were very satisfied with our recent trip to Kendall Acura for a 30,000 mile service and a battery replacement. The staff was friendly and professional as usual. We were told that it would take about five hours so we requested and were provided with a loaner vehicle. We returned to the dealer early and our RDX was ready for pickup within an hour upon our return. The vehicle was clean and ready to go as is usually the case with Kendall Acura. Special thanks to David Sanchez, our service advisor who is always a "go to" type of person.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Reliable service done right
byon 12/03/2021
Kendall Acura has provided excellent service over the last 20 years. If you want the job done right the 1st time with quality parts, choose Kendall.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MDX review
byon 12/03/2021
Great experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
purchase of new Acura MDX
byon 10/25/2021
Experience was excellent. could not have had a better experience with every detail handled efficiently and thoroughly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great service, ahead of schedule
byon 10/20/2021
spent less than an hour while getting oil changed--had lunch, great sandwich, finished computer work and on my way, ahead of promised time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Help despite scarce resources
byon 08/10/2021
Had some frustration as dealership is hamstrung by parts shortage and backlog delivery--not their fault--they communicate what they know when they know it--not fulfilling their promise was sketchy from the beginning based on the outside resources the dealership is counting on--not completing promises was not the fault of Acura Eugene
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
MDX
byon 07/09/2021
Good guys. Sharp. Efficient. Helpful. Honest.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
?
byon 05/08/2021
We experienced a loud metallic "bang" under the front of the car with no idea as to the origin. I brought the car in to Kendall Acura and asked them to attempt to find the source. After a thorough search no issue was discovered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kendall Acura, Eugene OR
byon 03/31/2021
I left my Acura MDX for a service and tire rotation. It was finished more quickly than I expected. I am more than pleased with their service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Emergency tire repair
byon 01/26/2021
needed emergency look at two of my tires--turned out low air level with one tire damaged by nail--it took 45 minutes to get the tires back to normal, all without an appointment--good service with a smile and in a hurry!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Serving the Eugene area, Kendall Acura, located at 846 Goodpasture Island Rd in Eugene, OR, is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous.
1 Comments