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Kendall Acura of Eugene


846 Goodpasture Island Rd, Eugene, OR 97401 (map)
Today 8:00 AM - 7:00 PM
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Dealership Service Review

2 out of 5 starsservice Rating
My mdx experience
Written by Demetri on 12/02/2022

Let me start with I was charged 87k for a car that was stickered 56k. So this was an awkward experience and still not completed. Felt like I was a hindrance at best. Although I think they did their best to say they were sorry for all the mistakes made from ordering conflicting parts which the salesman assured me they were not conflicting parts (this was refunded) even after I researched the car and made a build online which was not carried over to the end build of this vehicle. Not that it doesn't look good I thought my build was going to be in darkened chrome rims and lettering and emblems (front and back turned out only the rear was installed) but everything was in black I feel like this an entirely different car almost. The charging pad was not keeping up with the workload of android auto using two apps google maps and pandora (on a Samsung s22 ultra I heard there are massive issues with iPhone with this charger) which they tested and told me if I wanted a stronger charger I would have to go after market. I had a slow air leak in one of the tires from day one had no explanation there. The window tinting was incomplete and or I wasn't understanding the specifications they were trying to relay to me (this was refunded) cause their experienced tinting guy had quit. I had decided to retain all my old parts including logos, lettering, trim, rims and lug nuts. I was told my mdx lettering broke in the removal, and my lug nuts were damaged in the process with no offer to replace them guess i have to suck that loss up. The ground effect trim installed was a silver plastic which looks very strange on a dark car guess I will have to go with an aftermarket wrap kit to make it darker or black to match the rest of the car I do feel like a burden if I brought this concern up with this dealership considering how much of a burden I have been already.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Demetri on 12/12/2022
Gary, thanks for reaching out to try to make it better and yes I transposed the original sticker cost of this car it was a 65k vehicle from the start. Sorry my schedule has been so erratic and limiting to begin acting on the corrections that can be made. This is a beautiful car and am eager to see it made right.
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Genesis Amador on 12/06/2022
Dealer Response
Hello, our General Manager, Gary Newport, will be reaching out to you shortly to address your concerns. Thank you and we look forward to speaking with you.
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