Customer Reviews of Bob Howard Nissan
Great customer service
byon 05/03/2024
Big thanks to Kelly A. in sales! He went above and beyond and found me a reliable car for my family. He turned a bad situation into a good one for me. I really appreciate it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 05/03/2024
Big thanks to Kelly A. in sales! He went above and beyond and found me a reliable car for my family. He turned a bad situation into a good one for me. I really appreciate it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service Experience!
byon 05/01/2024
I had the pleasure of meeting my new Service Advisor Robert Tibbs fir the first time this morning. He came highly recommended by my daughter. Robert took the time to listen to me and provide the information I needed to make an informed decision in selecting the right products for my particular vehicle. It was very impressed by his customer service skills which were exactly as described by my daughter!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Sales
byon 04/29/2024
Fred and Jonathan were absolutely amazing. They were friendly and professional!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dropped the 🏀 🏈 ⚽️
byon 04/28/2024
The worst repair visit I’ve had. As an educator I wanted to get my vehicle in the shop while I was on Spring Break. Unfortunately the repair date kept getting rescheduled. I finally received a drop off (the part was in) date and a loaner. I dropped it off April 1st with what was supposed to be a 2-3 day repair. I received a call/text days later that they just opened the box to find the part broken. The had ordered another one. It would be in the next day and they would start the repair. Days go by and I hadn’t heard from them. I called to find out they were waiting on the group company to come and remove my back window. They waited about 4-5 days. Another week or so had gone by and I hadn’t heard anything again. I received a message that they were waiting on the glass company and would update me the next day. Another week or so went by again. They would detail it also due to it getting dusty. This 2-3 day repair turned into 4 weeks. Meanwhile I’ve had two deaths in the family and I’m trying to make travel plans but couldn’t because I was left in limbo. I had a flat tire in the loaner and it happened to be the day they informed me the repair was completed. My wallet was stolen (bank not located in Oklahoma) and I wasn’t able to fix the tire. But would bring the funds back. I was told I needed to buy a new tire w/ warranty and it needed to be purchased from them to verify (new and warranty). It couldn’t be repaired. I informed them I didn’t have the funds and would have to pay later. Then I was told I should’ve been charged $275 for a detail because the vehicle had mud and dirt from the rain. I informed them I was told I didn’t have to do anything when I returned it (but gas). Then I was informed that the tire could be repaired, they wouldn’t charge for the detail. It was stated that’s why they don’t get loaners. I asked how was I supposed to get around for the last 4 weeks during this repair that I was told would take 2-3 days? I was finally given my keys. I went to look over my truck to find the back window/defroster sensor etc was broken. I pulled the truck in the bay for the staff to check it out. I am now waiting on a new back window to delivered for them to fix it. My current back window is tinted. The new window will not be. I believe the window company should be liable for the fee due to breaking the window. They will try to schedule the window company to come in for me to wait during the repair and not another 4 weeks. I expected better from this dealership that’s why I started doing business. (Answer choices shouldn’t just be yes and no)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
THE BEST SERVICE DEALERSHIP The Bob nissan 1
byon 04/18/2024
The Young Lady Angela In Service is the BEST thank you for GREAT service and keeping me up to date ,,,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing experience
byon 04/06/2024
Mr. Rob took care of me from the moment I arrived till I leff. He is well experienced and helped me a lot. After sales services are important and crucial and with gentlemen like Mr Rob, I would definitely buy a Nissan again.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
60k scheduled maintenance
byon 04/02/2024
I always set up my appointments when Service Adviser Blake Harlin is there. He explains all the work to be done and why it has to be done. I feel very comfortable having this dealership perform work on my 2019 Nissan 370Z.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 02/28/2024
The customer service was great as usual. Robert, my advisor, explained all the options that needed to be done and what could wait until another time. I appreciate honesty from customer service individuals and Robert did a great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Service advisor was awesome
byon 02/22/2024
Service advisor was awesome, very helpful. Will use this location going forward.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Nissan Rogue
byon 02/22/2024
Great experience! Salespeople are not pushy, answer, all your questions, and get u in and out as quickly as possible. They helped me find the best car for my price range. Would buy from again in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2010 Titan intermittent starting
byon 02/10/2024
Service was performed correctly and service manager was friendly and helpful. However, for the price charged I expected OEM replacememt parts from a dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Angela is Amazing
byon 02/07/2024
Angela went above and beyond to make sure I was taken care of! She was very professional and friendly- would 100% recommend this dealership because of her!! 10/10 and 5 Stars!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer
byon 02/06/2024
Good service and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ashton Robertson
byon 01/23/2024
Roger was fantastic. He was kind and efficient. I will use him in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Professional and friendly service
byon 01/23/2024
Robert Tibbs was my service advisor. Robert told me everything and was very knowledgeable. I will continue to bring my car there for all my service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fixed issue with car
byon 01/21/2024
Great experience with Robert. Very accommodating for us traveling long ways out for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Multiple Service s Needed
byon 01/07/2024
I went in for an oil change and have a part replaced. Chris was my service manager and he was great! The manager, Taylor, was a fantastic help when Chris was OOO.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto Start
byon 12/27/2023
Had auto start installed. Works perfectly and done in a day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Quick and professional
byon 12/21/2023
Love taking my car to be serviced at Bob Howard in Edmond. Everyone is always quick, kind, and courteous. The amenities they offer while you wait are always well stocked and clean.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Full inspection
byon 12/14/2023
I bought my Nissan at a little shop and brought it to the dealership to get a thorough inspection since the vehicle was really high in miles. Chris helped me and was great. The best thing is they included some photos of issues they found which helped me better understand what may be wrong with my Used vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Its
byon 12/13/2023
It was great everyone was nice and helpful but I was told the oil was changed I looked at it and the oil is dirty and under the only floor mat was filled with dirt I dont call that being detailed and the windshield fluid was down pretty low
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Bob Howard Nissan invites you to visit our Car & Truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on Nissan Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Nissan dealers.
ESPAÑOL
Bob Howard Nissan le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. Visítanos hoy para carros Nissan y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Nissan en el área Oklahoma City.
1 Comments